Manage What Matters

In this episode, host Jackie Handy discusses the concept of Million Dollar Moments® in more detail, and their impact on workplace engagement and performance. She emphasises the power of small, intentional actions and behaviours, providing practical examples for people leaders to apply with themselves and their team members. The episode explores the impact of small moments, the power of pausing, th...

Michelle McKown-Campbell is a Re-engagement Strategist and Transformational Speaker with over 25 years in HR, recruitment, coaching, and leadership development. She’s the creator of the Activate the A.W.E.S.O.M.E.® framework and has empowered thousands - from teens to CEOs -to reignite confidence, embrace their strengths, and reengage with purpose. Known for her high-energy style and interactive d...

In this episode, host Jackie Handy explores the language of disengagement and its connection to burnout. She shares linguistic signs of disengagement and provides insights on how leaders can address and respond to these signs effectively. Takeaways Language of disengagement Signs of burnout Chapters 00:00 The Language of Disengagement 05:22 Resigned Language and Loss of Agency 11:18 Responding to...

Most organisations believe they have a burnout problem. Today’s guest believes they’ve misdiagnosed it, and that misdiagnosis is exactly why every intervention keeps failing.   Violet Meyer spent a decade in progressive management career before she burnout in 2017, experienced chronic fatigue from 2020, and spent years rebuilding her own health that directly shaped The C.H.A.N.G.E Method and fuell...

In this solo episode, Jackie Handy discusses the importance of conflict in team performance and the need for a safe environment for healthy disagreement. She explores the types of conflict, the conflict continuum, and practical tips for dealing with conflict. Jackie emphasises the creation of an environment that normalises healthy conflict and encourages respectful disagreement. Takeaways Conflict...

For over 30 years, Pam Burrows has been on a mission to help leaders and teams stress less, smile more, and perform at their best and she does it with a contagious energy that leaves a lasting impact. From boardrooms to international conferences, Pam’s powerful, practical approach to wellbeing has transformed workplaces and won awards, including a European Health and Safety Award for reducing stre...

This solo episode with Jackie focuses on the significance of small habitual moments, the value of questions, and the impact of midweek and end-of-week check-ins. It recaps on some of the previous guests from the show and emphasises the importance of feeling heard, modelling boundaries, and the fresh start effect on Mondays. Connect with Jackie on LinkedIn here Take the FREE Flowfinder quiz here Ta...

Jen Smollett is a Leadership and Confidence Coach who helps leaders lift the invisible weight of Confidence Compensation - the exhausting cycle of second‑guessing themselves while working twice as hard to prove themselves and become the confident, authentic leaders they truly are. Our conversation discusses the concept of confidence compensation and its impact on leadership effectiveness. It explo...

In this short episode, Jackie Handy discusses the importance of starting with the end in mind when it comes to leadership development. She shares the need for a learning needs analysis and the importance of ongoing learning and development beyond formal training programs. Takeaways Starting with the end in mind Learning needs analysis

Leading with courage, freedom and authenticity, Stephen J.Whitton is speaker and founder of a movement that aims to help leaders (especially men) to gain clarity, confidence and purpose.  Having gone through his own calamitous situation in 2020, Divorce, business collapse, pandemic AND coming out, Stephen reflects on his career in a very male dominated and target driven industry, that was so focus...

This solo episode with Jackie Handy explores the importance of listening, the different layers of listening, generative listening, challenges in listening, barriers to effective listening, and strategies for overcoming listening challenges. Takeaways Listening builds trust and reduces conflict Generative listening enables new thinking and shared ownership. Chapters 00:00 The Importance of Listenin...

Rachael Edmondson-Clarke is an executive leadership coach and founder of Ellevar. She works with CEOs, founders, and senior leaders who want to lead with calm, clarity, and alignment to what matters most — even in the most demanding moments. With a background in leadership psychology, behavioural science, and twenty years of commercial and organisational experience, Rachael is known for her calm a...

The episode delves into the critical role of trust in the workplace, introducing the trust equation and exploring its components. It discusses the impact of credibility, reliability, intimacy, and self-orientation on trust, highlighting the connection between trust and leadership. The episode concludes with a focus on building trust over time through self-awareness and consistent actions. Takeaway...

Helen Joy is the founder of People Spark. She works with professional services firms to turn overstretched managers into confident, capable leaders who drive performance, engagement and retention, without burning out or micromanaging.   She spent 15 years as a manager herself, so she understands the reality: the deadlines, the pressure, the people issues no one teaches you how to handle. Her works...

Jackie Handy shares her experiences and insights on the challenges of transitioning into a management role, the pitfalls of relying on personal relationships, the importance of learning and development, and the need for guidance and support for people leaders. She highlights the role of leadership strategy and the impact of learning and development on effective management. Takeaways Leadership str...

In this conversation, Jackie Handy discusses the importance of purpose in the workplace and its role as the glue that holds everything together. She also introduces the Matter Model, which helps identify where individuals and teams are positioned in terms of belonging, mattering, and purpose. The impact of generational differences on workplace expectations is explored, along with the identificatio...

The conversation explores the impact of disengagement on employees and the importance of growth, development, and leadership in maintaining employee engagement and motivation. It emphasises the need for a balance between stretch, support, and meaning in the workplace to foster growth and prevent burnout. Takeaways Belonging and mattering are not the only things crucial for motivating high-performi...

The solo episode with host Jackie Handy explores the role of diversity, equity, and inclusion in creating a sense of belonging. It also explores the components of belonging, the secret sauce of mattering, and the strategies for creating a sense of belonging and building inclusive cultures. Takeaways Belonging and mattering combined are key to thriving in the workplace Diversity, equity, and inclus...

The podcast 'Manage What Matters' explores the importance of managing what truly matters to people in the workplace, highlighting the craving for meaningful work and the impact of small actions on culture and leadership. Your host, Jackie Handy, introduces the concept of the Matter Model® and discusses the exploration of clear topics through the lens of what truly matters to people, as well as the...