Manage Self, Lead Others: Human Leadership in the AI Age

Are you a people manager who hoards tasks instead of delegating to others on your team?   What’s stopping you from delegating?  ·    It would be easier to just do it yourself? ·    You want to delegate but don't know how? ·    You can’t trust it will get done to the right standard?   It's Time To Delegate.   WHY DELEGATE What is Delegation? Can only managers delegate? Can we delegate up and sidewa...

What mistakes do companies make when pricing their product or service?   So many companies are leaving money on the table. A small price increase can generate a significant change in profitability. How can a company follow price optimization for competitive advantage and increased profitability?   Mistake: Companies often incentivize their salespeople on revenue generated, rather than on profits....

Something has changed in the sales game where potential clients are just playing games with you. Please tell us the story about when you were managing a sales team at a software company and you made a call that changed your perspective. Your goal is not to focus so much on the sale but to build up trust with people, so they tell you where they stand. How does that work? You say it’s a myth that sa...

What’s a mistake managers do, that if they didn’t, would make a positive difference to team effectiveness?   How can a people manager inspire a team to continuously improve their productivity?   'Win Fast' CHAPTER: Spend more time in Field Four, Field 1 - things you're terrible at Field 2 - reasonably good at Field 3 - excellent at Field 4 - stuff you are fabulous at and also enjoy.   Always look...

This episode we turn the mic around to interview our host, Nina Sunday, on an area of subject-matter expertise, Time Management. Nina answers these 12 questions: What’s your number one tip for getting things done? Should you write down just the critical things? What causes procrastination? How should I deal with competing priorities? Do you recommend multi-tasking? I find myself getting distracted...

Mark Boundy, author of Radical Value’, says Value is about customer outcomes. How do value-focused companies act, feel and perform radically differently? Customers buy outcomes; not the products or services we think we are selling them. Grow the desireability of an outcome. Yet one of the pitfalls of leading salespeople is that some have a tendency to skip steps to win. To understand the importanc...

What mistakes do leaders make in the workplace? Why is it important for managers to increase their leadership acumen? Command-and-control management styles are over! What can you tell us about Generation Alpha coming next? Remember Blockbuster? Once a monopoly, they’re gone now. Why? It's not enough to be good at your job. Leaders have to become strategic thinkers and understand where their job fi...

What’s the difference between customer service and customer experience (CX)? 90s – Customer Service 2000s – employee engagement Today – experience management – customers and employees Experiences = memorable What did you learn about CX working at Volkswagen?  How does a manager motivate a team to be more customer centric? Should we recruit for people skills so it’s more effortless for a team membe...

How does someone start to think about being a CEO or any C-suite position? 1. Break the task into component parts – leading self, leading others, leading the enterprise. 2. Be honest with yourself about what you’re good at and not good. Ask youself, 'Can I make the leap from contributor to leader?' 3. For any CEO role, look at the Board and major shareholders and ask, 'Could I have a good partners...

Download the EY 2021 Work Reimagined Employee Survey PDF here: https://www.ey.com/en_au/workforce/has-technology-bridged-the-physical-divide Matt Lovegrove leads EY’s Asia-Pacific “Work, Reimagined” project team – undertaking research and interpreting how clients need to rethink, repurpose and reshape work in a ‘coexisting with COVID’ world. Our conversation refers to: - How has COVID-19 has accel...

Management thinker, Charles Handy, loves the Greek Philosophers. So does Cristina DiGiacomo. IAOTP (International Association of Top Professionals) awarded Cristina Industrial Philosopher of the Year 2021. During Nina's conversation with Cristina we discuss how the ideas of Greek Philosophers, Aristotle, Plato, Epictetus, Socrates, underpin many wise sayings of today plus modern philosophers Emers...

What’s the first secret of career success? When podcast guest, Chris Golis, was a student at the London Business School his tutor was Charles Handy, described by Fortune Magazine as the leading management guru of the 1990s. Never disclosed in any of Handy’s writings, but explained by Handy to Chris Golis, is the first secret of career success. During this podcast Chris tells the story behind disco...

PwC Australia recently published its Future of Work report, ‘How hybrid working is rewriting the rule book’ and Sharon is one of the authors. You can download the report here: https://www.pwc.com.au/futureofwork With the world of work changed so drastically, what opportunities does this present? How is hybrid working becoming a key element in optimising work? Is the traditional office on its last...

Bronze star recipient, Bob Pizzini, had a 26-year military career in the US Navy as a diver, explosives ordnance officer and master parachutist. Author of "Elevate Your Leadership" (2022), Bob now helps people elevate their leadership with training at his iFly facility at Virginia Beach. TALKING POINTS The military model of Leadership – man, train, equip. Manpower – attract the right people; retai...

What are the traits of a “hero leader?” Can anyone become one? Why do some people have trouble with the concept of having a “servant mentality?” How do you get everyone aligned to fulfill the mission, vision, values and goals of the business? What are the core principles of hero leadership? How is the role of business leadership being recast in today’s society?   ABOUT JEFFREY HAYZLETT, CSP, CPAE...

Pamela Wigglesworth is a global communication expert helping leaders project executive presence, on camera and in the room. In this episode, discover the subtle signals shaping how others perceive your leadership, and learn practical strategies to sharpen your virtual and in-person presence instantly.​ Experience our episodes in a whole new way—watch every video version on our YouTube channel HERE...

UGRs® – Unwritten Ground Rules – are people’s perceptions of ‘this is the way we do things around here’. Examples of UGRs in the workplace include: At our meetings it isn’t worth complaining because nothing will get done. The only time anyone gets spoken to by the boss is when something is wrong. The company talks about good customer service, but we know they don’t really mean it, so we don’t real...

Customers today care less about your marketing claims and more about your convenience, differentiation and speed of delivery. Despite the move to self-serve, and do-it-yourself, when you deny customer the option of talking to a real person, they will deny you their business. Social proof rules the day. People give far more weight to what others say about you than what you say about yourself. Great...

Are you a perfectionist or lead people with perfectionist tendencies? Is perfectionism an obstacle to progress? Lynne Cazaly is author of "Ish: The Problem with our Pursuit for Perfection and the Life-Changing Practice of Good Enough." https://amzn.to/49x4R2D Unreasonably high standards on projects, tasks and pieces of work can slow down the supply chain. What if we put out our work quicker for f...

Are little white lies the slippery slope to lack of integrity? Find out your IQ - Integrity Quotient – with this quiz at https://www.integrityintensive.com/ posing dilemmas from life and work e.g. telling white lies to get out of a lunch appointment or getting out of agreements you've made. In Episode 30 of ‘Manage Self, Lead Others’ podcast, I interview renowned ethicist, Stuart Brody, on how to...

This episode we're turning the mic around for a reverse interview with Nina Sunday by Pip Savaris, one of Nina's inhouse assistants. TALKING POINTS The Google company’s PeopleLab Project Aristotle investigated the attributes of a manager that contribute to engagement and effectiveness.   Social sensitivity means picking up subtle, nonverbal cues that only teams or individuals with high emotional i...

< 40:12 > TALKING POINTS What does the tagline “Our purpose is people” mean to your teams? How does it guide your decisions? UKG mantra is “Trust, Transparency, Relationships”. Where does that comes from? How does this mantra impact manager / employee relationships at UKG? “Team Avengers” and cross-functional comradery and support everyone has for each other. CEO, Aron Ain, wrote the book “Work In...

Why is it important for organizations to be thinking about inclusion and diversity? If you figure out how to do inclusion properly, you will gain commitment instead of compliance, and achieve more loyalty and creativity. 3 immutable forces around inclusion that will never change;  1 dominance 2 unconscious bias – have to be vigilant 3 degrees of difference   Permeable factors: 1 affinity bias – 'm...

< 34.16 > TALKING POINTS Gabrielle Dolan spent 17 years working for National Australia Bank in a senior leadership role in change management and project management. She experienced firsthand the challenges of communicating. 'As a leader, you think you've communicated, but then people aren't getting the message,' Gabrielle says. Gabrielle noticed that when she shared a story to communicate a messag...

< 26:06 > TALKING POINTS You've got to be constantly evolving or you have no right to lead others. Cultivate a fascination with expanding your epistemology i.e. the sum total of your knowledge, skills and experience, to date. My latest book, Shift Culture, refers to self-leadership principles. I introduce a praying mantis character called Sol, short for solitude. Show me someone who's effective as...