Making Dough Show | Restaurant Show

What are the most common customer complaints you receive in your restaurant? Customer complaints are inevitable in every business. Perhaps, restaurants are one of the most susceptible establishments where you get to experience guest complaints every day. From a mild issue that can make a customer say it politely, to a severe problem that can escalate to an angry customer, anything can happen withi...

It isn't a secret that Making Dough Show's host, Hengam Stanfield is a restaurant owner, herself. Consequently, the industry she belongs to has been hit hard by the coronavirus, crippling various businesses worldwide. In today's show, John Carpenter of Snelling Hospitality put a spotlight on our very own Hengam Stanfield. Let's see and learn how Hengam and her family were able to w...

Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources In today's show, we are giving you five tips to improve restaurant customer service. You may have a great team to provide great customer service in your establishment. However, you know that there are always areas to improve when it comes to customer service. Customer service i...

How do you train your staff for restaurant customer service? In our last week's episode "10 Restaurant Customer Service Standards | Customer Service Tips," https://youtu.be/WgqjHQjwFTw, we addressed the importance of setting standards to improve customer service in your establishment. Today, we are focusing on one of the most significant components to ensure that excellent customer s...

Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources What makes an outstanding restaurant customer service? If you've been in the restaurant industry for quite some time, you know that excellent restaurant customer service isn't all about how delicious the food you offer or how attractive the place you have. It's far more than th...

What if an employee has Covid-19? Sooner or later, we could be dealing with this issue. Now the biggest question is, do you need to close your restaurant if an employee has Covid-19? We hope that you'll never get into this situation. However, if it happens (hopefully not), do you have a gameplan in place? Do you have protocols that you communicate with your team, so everyone is aware before al...

Restaurant Scheduling is crucial in creating a productive team. Now more than ever, restaurant owners need to find means to increase their profits, and one way to do so is by ensuring that we accomplish critical tasks efficiently. In today's Making Dough Show, we are pleased to have Cory Warfield as our special guest, the Founder and Chief Visionary Officer of ShedWool. Cory is a passionate re...

How to beat your restaurant competition? We all know that competition in the restaurant industry is extremely high. Making your restaurant stand out among the rest of your competitors is indispensable to find success in this business. Is one, two, or three successful restaurant marketing strategies enough for you to thrive in this industry with millions of highly-driven competitors? Of course not,...

How to turn around a failing restaurant? Today, we are answering an inquiry from a fellow restaurant owner who's going through a tough season right now. They're wondering how to survive the restaurant business amidst the pandemic crisis we are all facing at present. Sadly, this coronavirus fiasco has brought an adverse impact in different industries around the world, and we, in the restaur...

As a restaurant owner, what is the biggest frustration you have in your business right now? In today's Making Dough Show episode, I will share with you, based on our own experience, how your frustrations can lead to your freedom. When you are a restaurant owner, getting frustrated is quite easy, that's just a fact! All you got to do is to look around you -a piece of equipment breaks; you g...

The struggle of finding new employees is rampant in the restaurant industry. One practical solution to this is to design a job posting that would make a job seeker apply to your company without any hesitation. In today's special episode of the Making Dough Show, Nick Reinking, the Vice President of Sales for Efficient Hire, will share his expertise on Human Resources, especially in the recruit...

The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources As a restaurant boss, you must know how to calculate the break-even point of your restaurant. One of the problems we encountered when we purchased our first restaurant was we did not realize how to read the P and L, and we were unaware of how to assess based on the gross sales. If you ar...

When a piece of equipment breaks down, it consequently becomes an unexpected expense. Otherwise, you have set a budget for such an unforeseen event. Being in this business for more than six years, we've learned so much from our mistakes, especially when it comes to our expenses. The cost of opening a restaurant is no joke, that's why we need to ensure that we do more savings than spending....

Let's talk about our May Marketing! The past couple of months have been tough due to the pandemic crisis. But this shouldn't stop us from thinking about how we can grow our restaurant sales. Remember, good sales can solve a multitude of issues in our business.  So let's start the month of May with these practical tips as we continue to thrive in these challenging times.

What would happen after this pandemic lockdown? Probably, this is the biggest question most restaurant owners have right now. We've been observing that there could be some things that will become the "new normal" even after this crisis is over. Social distancing, strict disinfection of public places, wearing face masks, working from home, etc. could all be part of our daily routines....

10 Tips to craft a SUCCESSFUL Restaurant Meal Kit and market it https://youtu.be/R8AbJkKJ2Bo GROW your restaurant sales with Text Marketing | Restaurant Marketing https://www.youtube.com/watch?v=iDb3mBF1zoY&t=1s Hey, fellow restaurant professionals, how are you doing now? I hope you are well and still thriving. Today is another special Q and A episode of Making Dough Show! We are answering an...

GROW your restaurant sales with Text Marketing | Restaurant Marketing https://www.youtube.com/watch?v=iDb3mBF1zoY&t=1s 7 Tips to GROW Your Restaurants Sales out of a Sales Dip https://www.youtube.com/watch?v=K-wcF2RnsoM&t=1s Today, I'm responding to an inquiry from John of North Carolina. He's asking, how can TEXT MESSAGE MARKETING help him in promotions for his restaurant. I want...

Which would you prefer: Finding ten customers where each of them orders ten pizzas from you? Or Get one catering deal from one company that orders ten 6" pizzas at once? In today's show, we are centering on the power of catering to boost up your restaurant's sales. If you're looking into growing your catering sales, you must have a strategy in place. So here are seven tips we can...

10 Steps to a Successful Restaurant Promotion: https://www.makingdoughshow.com/resources How we’ve been promoting our Pizza Kit: Pizza Kit Instructions https://www.facebook.com/watch/?v=141554197258389 Turn your pizza kit into a CALZONE: https://www.facebook.com/watch/?v=881252609058653 Turn a pizza dough into zeppole donuts https://www.facebook.com/watch/?v=225357742046406 If there's one good...

REDUCE Order Taking MISTAKES | FOH Manager Tips https://www.youtube.com/watch?v=boAfD-zpprA&t=01s RESTAURANT SWOT ANALYSIS - How to conduct a swot analysis for your restaurant https://www.makingdoughshow.com/resources In this special episode of Making Dough Show, we are answering a query from our friend, Sol, who's the General Manager of El Rio Grande Mexican Restaurant in Nicholasville, K...

🔥 Restaurant Owners: Control the Controllable 🛑 Let's talk about what we CAN control today and this week in our restaurants: 🛑The EXPERIENCE - We've got to remind our people to show GRATITUDE to our customers more than ever. - Communicating a more ACCURATE wait time! Come up with better systems for this so the customer does not have to wait for their food! This heavily affects the custo...

Stress can KILL YOU! How are YOU handling this stressful season, friend? Turns out we’ll be dealing with this Corona issue for longer than we thought... So, we have to get a handle on the STRESS of the season for us to continue to think clearly and make wise decisions for our businesses and our people... Especially at a critical time such as this. Here are a few things I am working on: Get a GOOD...

I know things get tough each day.  But it is not the time to slow down for us, restaurant owners. You have to step on the gas and have a plan of action! It's time for you as a leader of your business to strategize and re-envision how your restaurant is going to look like when we get through this challenging season.  I firmly recommend you to do a SWOT Analysis of your operations.  The SWOT (St...

The Ultimate Restaurant Marketing Guide  and all our FREE Resources at https://www.makingdoughshow.com/resources Every day, since the flare-up of this pandemic coronavirus disease, we hear different stories of fear and suffering of people from all walks of life. But as the saying goes, every cloud has a silver lining.  For instance, as a restaurant owner, what could be the best learning...

The Ultimate Restaurant Marketing Guide  and all our FREE Resources at https://www.makingdoughshow.com/resources What could be the best social media strategy in these trying times?  A fellow restaurant owner asked if they still need to continue posting on social media even if they have to shut down due to this pandemic crisis. My answer is a BIG YES.  We need to stay connected with...