Lunchtime Learning

Ian Preston is the Group CEO of Preston Baker. In this episode Ian and I discuss what got me here, won't get me there, high skill, high tec, blended fees, premium, attitude, community, energy, a better tomorrow, and taking action.

Glynis is the Training and Development Director for the Property Franchise Group. Glynis and I discuss what it takes to be an exceptional Agent, training, the homebuying process, recruitment, the induction process, moments of magic and who inspires Glynis.

Amanda works with Phil Spencer in educating consumers about the home buying process. Amanda and I discuss trust, improving the perception of Estate Agency, educating the consumer and the Women in Estate Agency conference.

Susan is a Consultant in Estate Agency and Organisation development. Susan and I discuss intrinsic motivation, psychological safety, inclusion, diversity, gender pay gap, knowing your purpose, enabling your team to flourish, what makes a great Leader and who inspires Susan.

Sam is the MD of Edward Ashdale Estate Agents. Sam started his career in the Royal Navy before getting involved in Property. Sam and I discuss his learnings from the Navy, how Estate Agents perception needs to be changed through licencing, the importance of a Mentor, adapting to change to find new Landlords, the importance of community and the safe haven scheme.

Kelly is a Co-Director at FBM Estate Agents in Wales. Kelly and I discuss how Kelly started off as an apprentice at FBM to become a Director and the lessons learned along the way. We discuss the exceptional Women in Estate Agency Conference, Agents Together and Do It For Dom campaign, how the industry pulls together, long term aspirations and high level of service.

Stuart is the MD of Miller Metcalfe. Stuart and I discuss his learnings from being in the banking and travel industry, working in a corporate agency, recruitment, what it takes to be a top performer, being a Propertymark Regional Executive and who inspires him.

Caroline is the MD of Pattinson Estate Agents, the largest independent Estate Agent in the North East. Caroline and I discuss what it's like working in the family business and how Caroline has risen from sticking photos to becoming MD. We discuss working as a team, recruitment, motivating the team, educating the consumer, the Women In Estate Agency Conference and who inspires Caroline.

Mike is the Company Director of Black and Golds Estate Agents. Mike and I discuss how he set up his own agency, starting from working in his bedroom to having 2 branches. We discuss playing to your strengths, learning from your failures, being boringly consistent, finding your own voice, benefits of having an in house mortgage broker, communication and who inspires Mike.

Steve is the general manager of The Agency Australia and was included in the Top 50 of the influential Real Estate Leaders in 2023 as well as having worked in the UK and Dubai. Steve and I discuss 6 trends emerging in Australia that UK agents should find interesting.

Jerry and I discuss what makes an Ethical Estate Agent and my recent experiences with Agents.

Vaughan is the business owner of Belvoir Wrexham. Vaughan and I discuss his cold start, building up lettings and then sales, how to stand out from your competition, showcase your local businesses and making yourself uncomfortable.

Holly is a leadership and development coach. Holly and I discuss what it takes to be the agent of choice, mindset, what makes a great leader, marginal gains, tiny noticeable things, accountability and implementation.

Clare has personally visited over 300 law firms and 2,500 estate agency branches throughout England & Wales and is an exceptional trainer and consultant. Clare and I discuss her journey from starting at Marks and Spencer to working in Insurance and Agency and lessons learned along the way. We talk about rolling out the red carpet, how to view complaints in a different way, Women in Estate Agen...

SJ Taylor is the Group Operations Director at Preston Baker. SJ and I discuss what does exceptional prospecting look like, being part of a team, hunters, farmers and unicorns, outcome to service, from cradle to grave process, adapting to change, acceptance, awareness, listening, productivity, consequences and who inspires her.

Andy is a former England International Rugby player, having played under Sir Clive Wodward. Andy is now a performance coach helping people maximise their potential. Andy and I discuss his learnings from Rugby, overcoming challenges, knowing your why and purpose, what it takes to be a high performer, getting uncomfortable and taking action.

Nick is the first pioneer of IAD UK. Nick and I discuss starting out doing work experience to running his own buying agency, to becoming an Agent in France and building a team. We chat about fees, negotiation skills, implementation and mentors.

Steve is the Managing Director of Benjamin Stevens and has recently celebrated their 20 years anniversary. Steve and I discuss the lessons he has learned along the way, including engaging in the community, recruitment, what it takes to be a top performer, sales progression, block management, starting an auction department and who inspires him.

Matt is the MD of Nicol and Co Estate Agents and recently won Sales Agency of the year. Matt and I discuss how he went from a Junior in his first agency role to turning the branch into profit, opening his agency and going to 3 branches, building the culture, being memorable for the right reasons, being rooted in the community and the benefit of mentors.

Steve Green is a Director of Simply Green Estate Agents in Newton Abbot. Steve and I discuss starting off as a tea boy in his father's agency to being a branch manager, lessons working with his father to starting his own agency during Covid. We discuss changing the opinion of Estate Agents, working with schools, working with your local community and the power of social media.

Jacqui is the Co-Director of Plymouth Homes Residential Lettings and Regional Executive for ARLA Propertymark. Jacqui and I discuss going from being homeless to working in agency and then the reasons for starting her agency. We discuss the qualities you need to be a top perfomer, Renters Reform Bill and the benefits of ARLA Propertymark.

As Group Director of Property Management at Leaders Roman Group , Kim oversees the running of a large, national team of Property Managers who serve circa 60,000 landlords across the UK, whilst developing the division’s range of services for the benefit of new and existing customers. Kim and I discuss starting off as a 19 year old at Foxtons, followed by Countrywide and then her current role. We di...

Jennifer is the Director of Harrington Brown in County Durham. Jennifer and I discuss how she bought the business in December 2020 and has grown the agency over the last two years sharing her challenges, obstacles and learnings. We also discuss the benefits of Agents Together and Women In Estate Agency Group, the power of networking, tech and more more.

Luke is the Director of Knightsbridge Estate Agents. Luke and I discuss how Luke went from being the weekend person to running Lettings and then sales, his learnings along the way, his thirst for learning, getting the average sale fee up from 0.94%, tech, community, charity and landlord events.

Carrie is the Lettings Director at Hunters, where she has worked for 20 years. Carrie and I discuss going from a negotiator to branch manager, It's all about the customer, becoming more confident, maintaining and growing your portfolio, using Tech as an accelaration, listening and communicating.