Level Up Claims

Galen Hair talks with Thomas Valera who discusses his successful business approach. Having started his career in sales and later moving to a ladder-assist company, he established his own roofing firm in 2017.He also shares insights on navigating difficult insurance carriers, stressing honesty and transparency with homeowners, checking contractors' certifications, and building relationships with in...

Galen Hair and Cheryl Cran, discussed the future of work, recruitment challenges, and leadership strategies. The conversation emphasized the need for businesses to align with technological advances such as AI and face recruitment challenges head-on by fostering a culture of growth, teamwork, and reward. They highlighted the importance of communication and explored the idea of adopting a 'start-up'...

In this podcast episode, Galen Hair and Jay Baer highlight the power of exceptional customer service as an effective marketing tool. They propose that delivering unexpected value to clients often inspires word-of-mouth promotion. However, Jay states that many businesses prioritize growth over customer retention and view customer service as a cost rather than an investment. He believes that rewardi...

This podcast episode features an interview with Joey Coleman, an expert on employee and customer retention. Together with Galen, Joey explores strategies to enhance the employee experience and mirrors this to the customer's journey. An eight-phase model is discussed, which emphasizes treating employees remarkably, leading them to offer exceptional customer service. The episode announces Joey Colem...

In this podcast episode, Patrick Combs, an inspirational speaker and author, takes us through his journey from motivational speaking to comedy and the role of failure in his success. He shares his professional experiences with hotel chains and stresses the need for mindfulness to boost job performance. He also further recounts a significant life episode where he helped deliver a baby, highlighting...

Galen interviews James Jackson who's the director of business development at TSA Group and highlights the vital role of communication, ethics, patience, continuous learning and self-improvement in business development. They talk about the need for expertise that may challenge one's perspective and specialized legal representation. James offers advice for young entrepreneurs, emphasizing the import...

Galen interviews Cody Russell about his journey in the roofing industry, starting with Texas Roof Support and eventually merging with Lifetime Quality Roofing. They stress the importance of open communication and aligning visions during mergers. The conversation also delves into the future of the industry, focusing on retail models and education for contractors. They discuss the challenges faced i...

Galen interviews Adam Bensman who discusses his journey from a massage therapist to a successful roofing sales trainer. He emphasized the importance of continuous improvement and investing in salespeople's development. His Roofing Sales Success Formula has greatly enhanced sales performance for roofing companies globally, focusing on setting income goals, providing marketing materials, and promoti...

Galen interviews Randy Brothers, founder of Elite Roofing, he shares his experiences in managing rapid growth and highlights the importance of having the right people in the correct roles, tracking data, and using strong financial systems. Brothers also discusses his book, which aims to help contractors navigate challenges in the industry. Key insights from the interview emphasize understanding th...

Galen interviews Chris Courville, CEO of Interior Environmental Consulting (IEC). They discuss the importance of promptly addressing mold and water damage to minimize health risks and the growth of IEC. Chris highlights the significance of maintaining high industry standards, proper testing, certifications, and having a well-trained team for insurance claims. He believes that ethical business prac...

In this podcast episode, Galen Hair introduces the Level Up Claims Summit, an event focused on providing education, resources, and networking opportunities for professionals in the property casualty industry. The summit aims to cover important aspects like claims handling, business growth, and ethical scaling, featuring expert speakers discussing topics such as appraisal, documentation, and ethica...

In this podcast episode, Tammy Brannan, founder of the Blueprint Process, discusses the significance of recognizing one's purpose and individuality in shaping businesses and work-life. The Blueprint Process assists professionals in identifying their purpose, leading to more effective work and better results. Tammy introduces the "Peanut Butter and Jelly Triangle" concept, enabling professionals to...

Galen interviews entrepreneur John Michael Morgan about mindset, overcoming self-doubt, and the importance of daily routines. They emphasize the significance of effective morning routines, including positive content consumption, physical activity, and meditation or journaling to set the tone for the day. They also discuss the impact of company culture on productivity and the crucial role of each t...

Throughout the episode, various guests share their thoughts on what it means to level up. Some of these insights include embracing a constant effort to grow, learning from new experiences, redefining success, listening to one's intuition, consistently improving oneself, and taking care of all areas of one's life. Highlights The importance of preparation, performance, and learning from experiences...

Galen and Greg Murphy, a construction expert in the healthcare sector, discuss the challenges and solutions in the property casualty law industry, focusing on reducing the carbon footprint of buildings, mental health issues, and collaboration. They talk about the importance of having a strong team, cultivating a positive culture, and supporting mental health in the construction industry. Murphy sh...

In this episode, Galen interviews Elizabeth Calzadilla, president of Business 411, who shares her journey from being a high school dropout to a successful entrepreneur in the roofing industry. Elizabeth emphasizes the importance of working with good people, having brand confidence, and maintaining a positive mindset. She explains that her company, Business 411, focuses on making education accessib...

In this episode, Galen and Tyler Slade of Slade Roofing discuss challenges in the property casualty insurance industry, including insurance fraud and customer service. Slade Roofing emphasizes clear communication and exceptional customer service to minimize misunderstandings and fraud. The major challenges faced in the industry involve hiring qualified employees and maintaining open communication...

In this episode, Galen talks with Aaron Hockel of AltaVista Strategic Partners, a marketing firm that helps contractors grow their businesses. They discuss the significance of comprehensive marketing plans, avoiding common social media blunders, and staying informed about industry trends. Aaron emphasizes the importance of custom marketing plans, partnering with experienced professionals, and stay...

In this episode, Galen talks with Tetsuya Nakagawa, CEO and Co-Founder of Castagra Products, who discusses his entrepreneurial journey and how Castagra Products came to be. They initially won a competition by Dragon's Den, and though the product wasn't initially meant for roofing, they eventually moved in that direction after winning a stadium project contract over 42 other companies. Tats emphasi...

Jeremiah Broz, CEO of Energy Advantage Roofing and Solar, discusses the importance of instilling core values such as gratitude, resilience, accountability, and empowerment (GRACE) in employees. He explains how his company has implemented these values, and how they conduct training, development, and performance reviews. Jeremiah also emphasizes the need for supporting employees and providing a stro...

Galen features roofing sales and marketing specialist Andrew Itnyre, who shared his social media strategies for generating leads and building a community of contractors. Itnyre advised creating engaging, high-quality content efficiently to save time and using every aspect of social media platforms, including live videos, photos, and stories. He emphasized the importance of engagement and communica...

For business owners who are looking for strategies on how you can build, strategize, and implement KPIs to your team, this episode of the Level Up Claims podcast is for you! Raul Hernandez Ochoa, a Digital Growth Operator and Strategist, talks about the framework and strategies that helped him scale companies, increase revenues, and run different remote teams. Raul unveils what his process is in b...

If you are a business owner looking for answers as to why your business is yet to succeed, this episode of the Level Up Claims podcast is for you! Greg Hayne, founder of the Hayne Coaching Group, unveils the secrets on how he provides businesses with effective coaching and education and helps them maximize their business potential. He has been in the industry for over 20 years and established the...

Building a successful business is not just about your brand! If you are a business owner and you're looking to scale your business, make sure not to skip this episode of the Level Up Claims podcast! Jessica Stahl, the owner of Ignite Results, shares her top secret in developing systems, making connections in the industry, and hiring and recruiting people. Find out how your recruitment, hiring, and...

If you're a business owner looking to level up your branding strategy, don't miss out on the latest episode of the Level Up Claims podcast! Branding specialist Mike Brevik shares his insights on creating a consistent and powerful brand that reflects your company's values and resonates with your target audience. Discover the key elements of successful branding and learn how to attract new customers...