Level Up Claims

Galen Hair interviews Shay Jaumé, a lawyer at Insurance Claim HQ, who shares her experiences ranging from her shift from accounting to law, and handling cases, particularly clay tile roof claims. She faced challenges with insurance adjusters failing to follow up on claims and omitting information, suggesting direct contact with manufacturers when dealing with salvage materials and strict scrutiny...

Galen Hair interviewed Truvle's co-founder, Sam Drauschak, about the importance of process mapping in businesses. They discussed how Truvle, a software with an intuitive interface, simplifies process mapping and allows for a smooth, interactive virtual whiteboard experience. Sam stressed the need for detailed process understanding before implementing changes, considering it akin to storytelling. ...

Galen Hair interviews Parker Logan, a property casualty attorney. Parker emphasizes the importance of hard work, organization, and a strong team to become a successful lawyer. Drawing from his family law background, he underscores the need for conflict management and client trust. He also points out issues in the claims process, such as disorganized files and inadequate records, urging professiona...

In a podcast with Galen Hair, Natoshia Dumont shares her take on the importance of continuous learning and investing in employees' personal, professional, and social growth. With her background in teaching and software coding, Natoshia introduces a structured curriculum at Insurance Claim HQ that emphasizes a growth mindset and continuous learning. Her approach enhances employee retention and sign...

The podcast conversation between Galen Hair and Cole Kline explores Cole's journey from contractor to president of the American Association of Public Insurance Adjusters (AAPIA). Cole shares the importance of implementing processes for business growth, influenced by "The Four Hour Workweek", which allowed his company to operate in 27 states. He also shares his experience with AAPIA, which began di...

Galen Hair interviews seasoned attorney and friend, Lauren Checki. The topic is the role of emotional intelligence and vulnerability in the legal setting. Lauren emphasizes the power of human connection and empathy, drawing from her personal experiences where displays of authentic emotions led to better outcomes in mediations. She encourages other attorneys to incorporate empathy and compassion in...

Mike Fellman, president of Envision Roofing, shares his career journey in the roofing industry on the Level Up Claims Podcast. Starting in his family's roofing business, he has held numerous roles and gathered vital industry insights before creating his own company. Envision Roofing shines due to its four special divisions and culture that values employees' well-being. The company emphasizes compr...

TJ McCormack talks about his role as community manager at Roofr, a tech solution for the roofing industry, in this episode of the Level Up Claims podcast. He discusses his successful social media strategy, which involves open discussions about mental health, including his own struggles with PTSD, anxiety and panic disorders. TJ also talks about his work with Euroshield rubber roofing, a product ma...

Galen Hair interviews Jason Manten, an attorney with Insurance Claim HQ, who shares his insights on the insurance claims process based on his experiences on both sides of the defense and plaintiff spectrum. Manten previously worked in-house for insurance companies, which gives him a unique understanding of their delay tactics.  Who's the Guest? Jason Manten began his career in construction defect...

Galen Hair interviews veteran appraiser George Keys. George discusses concerns about a growing trend of insurance carriers directly instructing appraisers. He highlights the importance of appraisers maintaining independence and objectivity in their evaluations. The conversation also touches on the need for attorneys to be transparent and independent in their interactions with appraisers and client...

Galen Hair talks with Lynette Young, co-founder of Claim Wizard, who discusses her transition from New Jersey to Texas, and how her business, originally aimed at building custom software for public adjusting firms, developed into Claim Wizard. The platform assists various-sized businesses to streamline their procedures and remains affordable and ethical. In the interview, Lynette emphasizes the im...

Galen Hair talks with lawyer Trent Moss, originally getting into law from medicine, who illustrates his path and shares critical advice from his legal career that surged after Hurricane Isaac. He points out the major issues in the legal industry, such as overburdening with cases, which primarily stem from business concerns rather than legal ones. Encouraging listeners to select their lawyers wisel...

Galen Hair talks with Aleksa Aleksic, a roofing industry marketing consultant, who discusses marketing strategies for roofers. Aleksa highlights the importance of a strong social media presence and brand and criticizes the use of non-exclusive leads in favor of those with higher conversion rates and underscores the importance of community involvement and successful handling of online reviews. Who'...

Galen Hair talks with psychologist Dr. Robert Kegan about the process of 'immunity to change' and how limiting beliefs hinder meaningful transformation. Kegan uses the example of unsuccessful dieting to underline the importance of shifting mindsets, not just behaviors. He illustrates common leadership issues in initiating change, like arrogance or insecurity, and how these can lead to employee att...

Galen Hair talks with Derik Kline about weather changes and storm chasing. Derik clarifies that hurricanes aren't increasing despite common perception, and their likelihood this year is lower due to Pacific Ocean shift conditions. Kline's Hail Trace Company provides hail maps to prevent unnecessary insurance claims by showing potential hail damage locations.  Who's the Guest? Derik Kline joined th...

Galen Hair talks with Justin Seymour, Business Intelligence Manager for Avicado Construction Technology Services, discussing innovations within the business and construction sectors. Justin highlighted advancements in computer vision that assist in monitoring construction projects and detecting defects. He emphasized the importance of intercommunication between different technologies, recommending...

Galen Hair talks with Amparo Sancen who discusses her entrepreneurial journey to developing an educational initiative, 'Latinos en Roofing.' Delegating her contracting business to three trusted personnel, she began focusing on her community-outreach initiative. Her advice to fellow entrepreneurs is to trust their team and themselves and to not fear having someone more competent in their business....

Galen Hair talks with Daniel Robosky who shares his journey from the army to leading a successful insurance claims business, Coastal Claims. He emphasizes the importance of adapting military-style organization and evaluation at his firm, encouraging growth among employees, and maintaining ethical business practices. He mentions the increasing trend of mediation in settling claims, stressing the ne...

Galen Hair talks with Thomas Valera who discusses his successful business approach. Having started his career in sales and later moving to a ladder-assist company, he established his own roofing firm in 2017.He also shares insights on navigating difficult insurance carriers, stressing honesty and transparency with homeowners, checking contractors' certifications, and building relationships with in...

Galen Hair and Cheryl Cran, discussed the future of work, recruitment challenges, and leadership strategies. The conversation emphasized the need for businesses to align with technological advances such as AI and face recruitment challenges head-on by fostering a culture of growth, teamwork, and reward. They highlighted the importance of communication and explored the idea of adopting a 'start-up'...

In this podcast episode, Galen Hair and Jay Baer highlight the power of exceptional customer service as an effective marketing tool. They propose that delivering unexpected value to clients often inspires word-of-mouth promotion. However, Jay states that many businesses prioritize growth over customer retention and view customer service as a cost rather than an investment. He believes that rewardi...

This podcast episode features an interview with Joey Coleman, an expert on employee and customer retention. Together with Galen, Joey explores strategies to enhance the employee experience and mirrors this to the customer's journey. An eight-phase model is discussed, which emphasizes treating employees remarkably, leading them to offer exceptional customer service. The episode announces Joey Colem...

In this podcast episode, Patrick Combs, an inspirational speaker and author, takes us through his journey from motivational speaking to comedy and the role of failure in his success. He shares his professional experiences with hotel chains and stresses the need for mindfulness to boost job performance. He also further recounts a significant life episode where he helped deliver a baby, highlighting...

Galen interviews James Jackson who's the director of business development at TSA Group and highlights the vital role of communication, ethics, patience, continuous learning and self-improvement in business development. They talk about the need for expertise that may challenge one's perspective and specialized legal representation. James offers advice for young entrepreneurs, emphasizing the import...

Galen interviews Cody Russell about his journey in the roofing industry, starting with Texas Roof Support and eventually merging with Lifetime Quality Roofing. They stress the importance of open communication and aligning visions during mergers. The conversation also delves into the future of the industry, focusing on retail models and education for contractors. They discuss the challenges faced i...