Let's Talk Club Management

In this episode designed specifically for our CMAA Student Members, we talk learning beyond the classroom and how students can take advantage of all that the club industry offers for personal growth including internships, mentorship, and leadership opportunities. Student Chapter Alumni Caroline Hollatz, a 2018 graduate of Ohio University with a Bachelor of Science Degree in Restaurant, Hotel, and...

July is here and we’re joined by Ryan Kenny, CCM, CCE, General Manager/COO of Dedham Country and Polo Club in Dedham, MA. Ryan shares with us Dedham’s fun (and delicious!) response to social distancing safety requirements. The Club repurposed an area into an outdoor dining area that has become a popular spot for members to enjoy local brews and wood-fired pizza, showcasing the creativity and ingen...

The newest CMAA Master Club Manager (MCM), Boris Gradina, MCM, CCE, joins us this week to share his research on the importance of onboarding new employees. He takes us through how he arrived at this topic for the MCM Monograph, the difference between orientation and onboarding, and why timing of the onboarding process is so crucial in ensuring long-term employee retention.

In this first episode of June, we sat down with Steve Buck, CCM, CCE, General Manager of the Stock Farm Club in Hamilton, MT. Steve’s club was hit by COVID-19, with eight of his golf course maintenance crew going down with the virus. He shares with us the experience of containing the virus, communicating with the local community and the state, and the biggest takeaways of the incident. From making...

Joining us this week are Josh Gay, a recent graduate of Florida State University and the outgoing President of the FSU Student Chapter as well as our colleague Christina Krueger, manager, Member Communities & Student Development. Josh shares with us a quick pulse check on how things are going down in Florida as well as his student chapter’s innovative efforts throughout the spring semester of soci...

We're joined again this week by Steve Graves and AJ Redetzke - principals of Creative Golf Marketing, a CMAA Education Partner. Steve and AJ dive in to answering some hot button questions that we're hearing right now as the club industry begins to think about reopening and what strategies and changes may need to be implemented over the next few months. This second installment covers questions surr...

Coming at you this week with some bonus content! We are excited to welcome CMAA's newest team member: Katherine Lord, MSW. Katherine came on board as the Director of Club Services and the Managing Director of the Club Spa and Fitness Association (CSFA)right as we all transitioned to working remotely - but that hasn't stopped her from jumping in feet first! We sat down with her to discuss her backg...

We're joined this week by Luis Bracamonte, the Club Spa and Fitness Association's (CSFA) new Chairman. Luis shares his background as an athlete, a personal trainer, and active member of both CMAA and CSFA - and breaks down his optimism about the fitness and wellness space in the midst of the COVID-19 pandemic.

We're joined this week by Steve Graves and AJ Redetzke - principals of Creative Golf Marketing, a CMAA Education Partner. Steve and AJ dive in to answering some hot button questions that we're hearing right now as the club industry begins to think about reopening and what strategies and changes may need to be implemented over the next few months. This first installment covers questions surrounding...

This episode topic came from a listener suggestion, curious about how managers in the epicenter of the COVID-19 crisis in the US have been handling things. For many weeks now, New York City has been the hot zone of the pandemic, with stringent state and local regulations put in place to enforce social distancing and public health safety. We spoke with John Samayoa, CCM, Clubhouse Manager at the Ra...

Welcome to week two of our micropod series as we navigate the COVID-19 waters. This week, we chatted with CMAA National Chairman Mark Bado, MCM, CCE and President & CEO Jeff Morgan, FASAE, CAE about the current "State of CMAA" - reviewing how CMAA has mobilized, what resources have been put together (podcasts, webinars, research initiatives, etc.), the #CMAAStrong movement, and advice for club man...

April is here and with it comes a new podcast strategy! To stay on top of the ever-changing landscape of the pandemic, we're coming to you weekly this month with micropods (Melissa's term) - short, easy-to-digest episodes that cover a specific topic. We hope that these focused episodes answer your questions and we look forward to hearing your feedback. This week, we're talking with Joe Mendez, CCM...

We're keeping it topical this month with an episode dedicated to Crisis Management and Critical Leadership. After sharing the bevy of resources CMAA has put together and continues to update for our members during the COVID-19 pandemic, we sat down with Joe Krenn, CCM, CCE, GM/COO of Farmington Country Club to hear his take on the current events and share his strategies for managing a club through...

We're back from World Conference and we're excited to share Jeff Morgan, FASAE, CAE's State of the Association speech with you! Tune in for a bevy of CMAA announcements, upcoming events, and post-World Conference FAQs as well. And remember, you can find us on iTunes - please be sure to rate, review, and subscribe so you don't miss an episode!

It's the busiest time of year for us at CMAA HQ as we're putting all the finishing touches on World Conference. This month, we're taking a deep dive into next month's event, giving you an exclusive look at the new, the old, and the re-newed pieces of the biggest club management gathering of the year. We're joined by Christina Toups, CCM, CCE, and Kristina Clabeaux from Ridglea Country Club, who gi...

It's hard to believe that 2019 is nearly over! We've had a great year on the podcast and we've gotten to talk to some really wonderful guests over the year. This month is no exception! First, we sat down with the 2019 Club Executive of the Year, Tony D'Errico. He shared with us so many pieces of wisdom about his tenure in the club industry, his philosophy on building culture, and the challenges he...

If I told you this month's episode involved a student, a resume expert, and a branding iron, you'd probably think I was telling a bad joke. But I'm not! This month, we got to chat with Missy Dahl, a CMAA Student member (and December graduate) while at the National Student Education Conference - she shared her experience as a student member and some of her career goals post-graduation. We also disc...

This month, we got to chat about the value of teamwork – something that is never out of style, in the Association space or in clubs. First, we sat down with Mark Bado, MCM, CCE, to discuss the concept of integrated team management – how he first came across the concept and how he has implemented it during his time in the club industry. Then, we chatted with Brandon Johnson, Clubhouse Manager at Fa...

It's been a busy fall here at CMAA and we got this month's episode in just under the wire. We were excited to sit down with Michael Wheeler, MCM, CCE, to discuss what it means to be in the "happiness business" and how to create a club culture of which you are proud. Then, we chatted with John Porter, President of CSFA and learned why now is the best time ever to have your fitness, spa, or wellness...

It's never easy to know when and how to approach the possibility of moving on or moving up in your career. This month, we're addressing a member question: how do I go about moving up the ladder, looking for my next position, and how do I make that process successful? We are joined by Jim Reisig, CCM and Damon DiOrio, CCM, CCE - two industry professionals at different points in their careers. Each...

It’s hard to separate effective communication from successful membership experiences. That truth is explored in both of our interviews this month – albeit in very different ways. First, we are joined by Amber Read, Assistant General Manager at the University Club of Chicago. Amber shares with us a pet project of hers: collecting pictures of interesting (and funny) signs in clubs. We explore what t...

This month, we're talking about the many different elements necessary to build an effective, cohesive, winning club management team. We sat down with Joe Basso, MCM, CCE, CMAA Fellow, to discuss his MCM Monograph: Building Bridges: Working with the Golf Management Team - but the conversation transcended the golf team and we found some tenets that are applicable to the management team as a whole. T...

Holy moly! We can't believe it's been one year of podcasting - thank you, listeners, for going on this journey with us. This month, we talk to CMAA National Director Mitchell Platt, MCM, CCE about his Master Club Manager Monograph: Executive Tenure: Developing A Model for Effective Leadership and we visited with Michael Nyerges to chat about his winning Idea Fair entry: Sign the Barrel, Roll the D...

April is here and with spring weather comes thoughts of days spent outside, by the pool. Consequently, that also means that pool and aquatic safety is also top of mind for many club management professionals. This month, Kyle and Melissa are joined by C.W. Cook, MCM, CCE as he discusses his MCM Monograph: Aquatic Risk Management and Best Practices for Clubs. Alan Achatz, CCM, CHE also joins the pod...

It's a double-podcast month! The official March episode features our new Chairman - Randy Ruder, CCM, CCE. It was great to sit down with Randy, discuss his vision for his coming year as Board Chairman, his priority areas, and learn a little bit more about his personal journey in club management. We were also joined by Andy Reetz, General Manager and CEO of Champions Run in Omaha, Nebraska, and Ben...