Learning Without Scars

Send us Fan Mail This Candid Conversation with Dale Hanna covers Fleet Management and how it relates to the Maintenance Services business. Through the use of Telematics and API’s today we know where a machine is located and how many hours the machine has been working. From that starting point we discuss all of the technology tools that are present and available for use to make the workflow more ef...

Send us Fan Mail This Candid Conversation covers the technological tools available to assist in the management of repair labor in the service shops and in the field. Customer Service is becoming more clear about convenience and time. Text Messages and pictures are now available to track in real time the progress being made on a job. Don’t miss this Podcast to learn how Foresight Intelligence is so...

Send us Fan Mail This Candid Conversation with Ed Wallace covers the foundation blocks of sales. Our virtual muscles, the relationship capital you build with your customers and the trust that you earn are in constant need of work. How to present yourself on social media is also part of the relationships that you build that we cover in this important Podcast. Visit us at LearningWithoutScars.org fo...

Send us Fan Mail This Candid Conversation covers a fresh view on how to influence customer loyalty. The elements of caring and empathy are critical but it is our actions – the worthy intent of what we do that makes the difference. Everything leading to customer retention is covered in this important Podcast. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships...

Send us Fan Mail This Lessons Learned Podcast deals with a subject that is becoming increasingly important in today’s world. From your onboarding as a new employee, to continuous quality improvement to best practices, having a mentor to help you at every stage of your life is very helpful. Join as  we talk about this important function that helps everyone.  Visit us at LearningWithoutScars.org for...

Send us Fan Mail This Lessons Learned Podcast deals with an important subject in today’s world. What are the various things that impact your life? Your family, your physical location, education, your socioeconomic status and many other things. First among equals is Learning. This Podcast talks about the various aspects of lifelong learning. Visit us at LearningWithoutScars.org for more training so...

Send us Fan Mail This Lessons Learned covers the elusive subject of Potential. Each individual has a potential beyond what they think is possible. This ties into the fact that everyone wants to do a good job and that everyone can do more than they think they can.  Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes,...

Send us Fan Mail This Candid Conversation with Dale Hanna covers the changing world of equipment dealerships. In fact, any dealership within the Capital Goods Industries. How Amazon has changed the retail world with the customer experience and what that means to a dealership. How UPS and FEDEX have built trust within their customers with their tracking programs. Don’t miss this wide ranging discus...

Send us Fan Mail This Candid Conversation with Dale Hanna covers his business Foresight Intelligence. How it came together and what his main purpose and goals are with it. Working with dealers starting with KPI’s with John Deere and moving into significant other areas in the world of technology and how it impacts dealers. Visit us at LearningWithoutScars.org for more training solutions for Equipme...

Send us Fan Mail Caroline and Ron talk about the evolution of our classes starting in 1992 up to the current time. The current structure is described in detail so that everyone taking our classes knows what they are getting into before they start. This also talks about the changes in education leading to directly measurable improved learning and retention.   Visit us at LearningWithoutScars.org fo...

Send us Fan Mail On November 1st 2021, Learning Without Scars became an approved provider (AP) of continuing education and training. This put LWS in a special place. We are the only AP in the Construction Equipment Industry. You will hear in this Podcast how Caroline went through the process of accreditation.    Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealers...

Send us Fan Mail Cyber Security has become more critical than ever based on how technology has penetrated nearly every aspect of business. How do you protect yourself is touched on in this important Podcast with a man who is in the middle of it every day? We are introduced to Table Top discussions to prepare. What are the steps and who is involved?  This is but a small beginning in exposing us all...

Send us Fan Mail This Podcast covers the world of the IT consultant and service provider. Dan operates a multi-location service business that is designed to assist businesses across a range of Industries with their technology whether it be hardware, software or the internet. Don’t miss this important discussion with an expert in the field.    Visit us at LearningWithoutScars.org for more training...

Send us Fan Mail This Podcast sets up the next blog post and Podcast from Mets where we bring everything together. Using and Collecting Information. The Constant Analysis of Information allows you to fine tune your offerings. This provides a platform where you can start to recapture lost market share. These Podcasts are about getting you moving toward your own Digital Dealership. Visit us at Learn...

Send us Fan Mail This Candid Conversation with Mets pulls together the first five Podcasts we have had on the Digital Dealership. We conclude this series with the Audience, The Segments, The Contacts, The Products, and the Channels. You can see that this is just work. As Mets suggests we are working with a Three-Dimensional Chess Board. This is a very important Candid Conversation. Visit us at Lea...

Send us Fan Mail This Candid Conversation with Mets continues our discussion on the Digital Dealership. Now it gets a little bit more complicated as we discuss the “channels” we are going to use. We start by defining and describing channels and then how we are going to use them. Be sure not to miss this important Candid Conversation. Visit us at LearningWithoutScars.org for more training solutions...

Send us Fan Mail This Candid Conversation with Mets continues our discussion on the Digital Dealership. Here we cover the Products to select for the market segments we defined earlier. This begins the process of creating a series of direct marketing programs. Be sure not to miss this important Candid Conversation. Visit us at LearningWithoutScars.org for more training solutions for Equipment Deale...

Send us Fan Mail This Candid Conversation with Bruce allows me to get further clarification to the recent blog Bruce provided saying that Lean as we know it today is dead. Does Bruce really believe this or is he being provocative and forcing us to rethink our current operations? This Podcast gets us to the bottom of this issue and Bruce ties it up rather nicely.  Visit us at LearningWithoutScars.o...

Send us Fan Mail This Candid Conversation with Mets continues our discussions on the Digital Dealership. This subject considers the jargon used today by the generations that are working in the digital world already. We have to keep up our communications with those who are working with the new technologies. The subject of this Podcast is our audience. Visit us at LearningWithoutScars.org for more t...

Send us Fan Mail This Candid Conversation with Mets continues our discussions on the Digital Dealership. This subject considers how market segmentation works and needs to be defined by the generations that are working in the digital world already. We have to have clarity with how we "tag" our clients. The subject of this Podcast is defining how we do market segmentation. Visit us at Lear...

Send us Fan Mail This Candid Conversation with Mets continues our discussions on the Digital Dealership. This subject considers the critical nature of marketing and establishing our strategy to penetrate the marketplace. We need to have a plan on what we need to do and how to do it. The subject of this Podcast is to establish strategy.  Visit us at LearningWithoutScars.org for more training soluti...

Send us Fan Mail This Candid Conversation with Alex follows the history in the Industry of the Used Parts Business. When and how did it start? Why did it start in the first place? How does it operate? Why is it still a viable option for the machine owner? There is a very sketchy understanding of this aspect of the parts business with the people under the age of 45. The baby boomer generation has d...

Send us Fan Mail This Candid Conversation with Alex is the second in a series and follows on the history in the Industry of Technology and process effectiveness.  This time we talk about where we are today. This is reflecting on our “Paper to Glass” transitions in technology. How we have developed a series of stand-alone systems that need to be integrated. Be sure not to miss this important Candid...

Send us Fan Mail This Candid Conversation with Sonya is the second Candid Conversation on Year End Reviews. We add more meat to the bones in this conversation. The Year end Review is a reflection on past performance as well as foretelling and discussing what comes next. All of the year end reviews require trust between the leader and the employee. The discussions need to be aligned with the Strate...

Send us Fan Mail This Candid Conversation with Bruce follows upon his recent blog post - "It's Lonely and I'm My Worst Enemy.". This is the third Podcast with Bruce. Starting with his view of being a "Business Therapist" to his view on how businesses need to approach the workforce; finding, attracting, hiring, developing, retaining employees; Bruce in this Podcast dea...