Learning Without Scars

Send us Fan Mail This wide-ranging discussion covers customer engagement by dealers. It covers the customer surveys that Winsby performs and the impact on customer retention that the surveys have for dealers. Changing buying patterns are one of the important triggers. You should get a different perspective from this discussion on your market coverage and customer engagement. Visit us at LearningWi...

Send us Fan Mail This discussion covers the service department and the mainstay during troubled times. When the economy has gone into recessions in the past the service department gets busier. Too many people get nervous and tighten down the hatches. You might get a different perspective from this discussion. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealership...

Send us Fan Mail This discussion covers the technology tools that are available to everyone in the market. Data Analytics and Artificial Intelligence are tools that are broadly available today. However, too many people are protecting the status quo and protecting their approaches to the business. Steve will follow this up with a paper on Retention. Enjoy. Visit us at LearningWithoutScars.org for m...

Send us Fan Mail This discussion starts with a background for Steve from the Airforce Academy and the University of Chicago and moves to discussing his early career before we get down to business with the business of dealerships. I found our conversation exciting and I hope you will as well. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction,...

Send us Fan Mail This discussion addresses positioning a business. We continue with the subjects of adaptability and business friction. This time we cover positioning and the importance of the messages. This is a conversation not to miss. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We p...

Send us Fan Mail This discussion addresses marketing in the digital age - dealer websites. Stephanie Smith, the Vice President of Marketing for Newman Tractor, provides some insight in her work at the dealership. Taking us through all of the needs and wants of customers in this digital age. It is comprehensive and exciting to hear of her work. Enjoy Visit us at LearningWithoutScars.org for more tr...

Send us Fan Mail This discussion addresses dealer websites. We have come a long way from when the website was an electronic brochure. Today we have to ask some serious questions. What is the purpose you have for your website? What are you trying to accomplish? What do your customers expect you to provide? What are they looking for when they access your website? This conversation covers these quest...

Send us Fan Mail This discussion begins a series addressing the business advisors. The coaches and mentors that assist leaders in their roles and job functions. This “Coaching” function is very rarely used in a business setting yet is an invaluable addition to the toolbox of any leader.  Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mini...

Send us Fan Mail This Candid Conversation is a discussion on the most recent blogs from Alex Kraft. The Customer Experience drives this discussion and hopefully provides the audience with differing perspectives and ideas that would allow them to improve the experiences their customer has with them. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Constru...

Send us Fan Mail This Candid Conversation covers a lively discussion on the digital world that we live in and how dealers are slow to adapt to it. From working from home (WFH) to Websites. The world in which many dealers are living has passed them by and they face serious challenges going forward to adapt and adjust or be replaced. Visit us at LearningWithoutScars.org for more training solutions f...

Send us Fan Mail This Candid Conversation covers his recent blog on “Adaptability.” His business, Heave, was created using input for customers and dealers. The current software is the result of continuing to listen to the market and adapt. Don’t miss this interesting conversation with a “disruptor” in the industry. Visit us at LearningWithoutScars.org for more training solutions for Equipment Deal...

Send us Fan Mail The purpose of Reedz and how it is being accomplished is explained. The collaboration with Learning Without Scars is covered as well. We are very excited to be able to provide this learning tool to our followers. Enjoy.  Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We pr...

Send us Fan Mail Bonnie Feigenbaum introduces our first group of Lecture Series in Marketing. She will be establishing ten subjects in the sub-category of "Introduction to Marketing". This is a class that Bonnie teaches at University in Canada. We are very excited to be able to provide this caliber of lecture to our learners. Enjoy.  Visit us at LearningWithoutScars.org for more training...

Send us Fan Mail This presentation by Ron talks about what the Purpose and Goals are for LWS. He explains the evolution of our training offerings first with “Front of Class” training and now with Internet Based learning. He also explains our Assessment Programs as well as our Classes. This overview should help you better understand how we can help you in your business. Visit us at LearningWithoutS...

Send us Fan Mail This Candid Conversation with Mets and Alex is the first of many more. We will also be adding customers and dealer personnel to this panel. Customer Loyalty seems to have disappeared over the past twenty years. We engage in a vigorous discussion which addresses this truth. We will explore options for changes that need to be made in future discussion. Please don’t miss this episode...

Send us Fan Mail This Candid Conversation with Floyd Jerkins is the first of what I am sure will be many. It set the stage on future work on the Business Models that are in use in the Capital Goods Industrial space. These models are ALL outdated and in serious need for an update. We will explore what changes need to be made in future discussion. Please don’t miss this foundation discussion on the...

Send us Fan Mail This Candid Conversation with Floyd Jerkins is concerned about how we manage the sales aspects of a dealership. He talks about the parts department and the service department and how we respond to the customers. Our lost sales processes are lacking in discipline. Our prime product salesmen, the equipment or vehicle or engine sales force, are sacred cows and don’t deliver as they s...

Send us Fan Mail This Candid Conversation with Floyd Jerkins covers the subject of training today. From working with high school guidance counselors, to interviewing and hiring, onboarding and on the job training, job descriptions and performance criteria, wage and salary administration, annual performance reviews and exit interviews we cover it all here. How employees want and need to improve the...

Send us Fan Mail This Candid Conversation with Floyd Jerkins covers a lot of the issues that we are dealing with regarding the workforce. The world has changed. We have the great resignation, the highest number of job openings in US history, a low employee participation rate. Floyd touches on hiring practices, culture, job descriptions, performance reviews and exit interviews to list just a few. D...

Send us Fan Mail This Candid Conversation continues our discussion on change in how we operate our businesses. It starts with the arrival of computers and the need to speed everything up. In fact, operationally we regressed and we did not improve. Then we move to process improvement. The arrival of .NET and API tempting us to standardize data management. This is the continuation of an important se...

Send us Fan Mail This Candid Conversation covers the challenges that face owners and senior executives in their personal development.  Who do they turn to for advice and counsel? This is the beginning of an important series on coaching and mentoring owners.   Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Truc...

Send us Fan Mail This Candid Conversation covers the opportunities in the world of equipment sales. From covering a territory with junior or senior sales members to call reporting and CRM this discussion covers a lot of ground. Don’t miss this important thinking platform on managing a sales force and providing improved customer experiences. Visit us at LearningWithoutScars.org for more training so...

Send us Fan Mail This Candid Conversation covers the Heave business started by Alex Kraft. He explains how the business works and the process that he went through it setting it up. In his words it is all about the “Customer Experience.”  Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We pr...

Send us Fan Mail This Candid Conversation covers the fact that the different generations have differing expectations of their service providers. From the Baby Boomers to the Millennials, Gen X and Gen Z we can easily understand that there is a different perspective on everything and in particular the impact of technology on our lives. We discuss how we have not paid enough attention to this fact a...

Send us Fan Mail This Candid Conversation covers the difficulty we have in moving our transaction activity for data to information. This requires us to look at transforming the processes and systems that we employ in the operations. Change is hard to implement and we seem to be stuck with the status quo rather than making the necessary transformation.  Visit us at LearningWithoutScars.org for more...