Learning Without Scars

Send us Fan Mail Branding of equipment, of the equipment manufacturer or the dealer is a critical aspect of the relationship that a business has with their customers. The individual serving customers has a brand as well. The bonding of customers to their suppliers is critical in this world of rapid changes. Don’t miss the valuable information that is covered in this discussion.  Visit us at Learni...

Send us Fan Mail ChatGPT is changing the world. John started this about a month ago. He pushes us further with a challenge to the businesses that provide systems to the distribution channel. He is looking for visionaries. This is a fundamental problem for everyone. The customer is the only person that we have to satisfy. It is a personal connection. Don’t miss the valuable information that is cove...

Send us Fan Mail Sara talks to us about the Stakeholders of a project, These people are the ones upon whom the success of any project depends. She uses a “matrix” to identify the different groups of stakeholders. It is a very important function that Sara provides to the market. It is one that will be very common in the future. Don’t miss the valuable information that is covered in this discussion....

Send us Fan Mail Alex and I talk about his app on iOS and Android that matches technicians with customers needing repairs and maintenance. Launched a mere six weeks ago we hear how this is doing in the market. Don’t miss catching up on this wonderful solution to a major problem. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agric...

Send us Fan Mail Alex and I talk about the challenges of leadership today. From the challenges of the different generations to the delay in the transfer of leadership from one generation to the next. You may agree or disagree with our opinions in this Candid Conversation. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture,...

Send us Fan Mail Throughout his career Mets has often been in the forefront of issues and things. From his time working within dealers to his current work he has obtained a lot of knowledge and applied that knowledge to help dealers. You will be interested in his view on the current state of business systems. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealership...

Send us Fan Mail Christopher is a hard-working, very talented man with extraordinary technical and communication skills. He will very quickly dispel any preconceived notions anyone might have about the technicians looking after capital equipment. Some of the most intelligent and educated people are in our shops and field vehicles. Visit us at LearningWithoutScars.org for more training solutions fo...

Send us Fan Mail Sara Hanks introduces the Start with the Middle approach to process Improvement and explains the why and the how to get started. Continuing to do what we have always done is a prescription to failure. Don’t miss this session. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers....

Send us Fan Mail Alex Kraft makes an announcement of this latest offering. On the Apple and Galaxy Stores is a new app. It allows equipment owners to find mechanics to perform repair and maintenance and allows technicians to obtain work that they want. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and...

Send us Fan Mail Chris has been involved in this industry since he was in high school. We look back and talk about the changes that we have experienced and what is yet to come. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees st...

Send us Fan Mail With athletics as a foundation, we discuss the transition to business and why there is no clear path on self-improvement. Who inspires us to get better at what we do for our work or what we are as a person. Once we leave our days in school, what is available to help any of us to get better. This is a most important question as the workforce becomes more challenging. Visit us at Le...

Send us Fan Mail Through the use of Winsby and Customer Satisfaction calls with Debbie and Zintoro and AI with Steve they have created an invaluable tool for us all to use. This Candid Conversation covers some amazing statistics and customer retention and the impact it has on profitability for a dealer. This is a conversation that should not be missed. Visit us at LearningWithoutScars.org for more...

Send us Fan Mail Recently Mets and I, as well as others on here with us, have talked about the Digital Dealer. Our conversations in this case are aimed at the internal issues that we have to confront and deal with properly. We touch on all of the most critical elements within these subjects. You will hear Mets talk about each of the important aspects of improving your business. Don’t miss it. Visi...

Send us Fan Mail Recently Sara delivered a lecture at a local University. She put Project Management and Process Improvement together in the lecture. We continue that discussion covering process mapping, waste management control and the critical nature of data quality. Our conversations meander all over these subjects. You will hear Sara’s thoughts on each of these important aspects of improving y...

Send us Fan Mail Starting the delivery of Business Intelligence more than twelve years ago Foresight Intelligence has performed the critically important work for contractors covering communications between repair facilities and customers, Inspections, Fault Codes and Sensors and Telematics, and Oil Sampling. Our conversations meander all over these subjects. You will hear Dale’s thinking on each o...

Send us Fan Mail Transferring any business from transactional to aspirational is tough. Changing a culture is very difficult. Our conversations meander all over the subject. You will get many ideas and hear about how to embed a brand in a business.  Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Tra...

Send us Fan Mail Caroline has created the learning management software approaches we have used in Learning Without Scars classes. She goes over how she has done the classes as well as how we have adapted the classes to the student surveys and outside world influences. This should help you better understand why these learning opportunities help individual employees so much. Visit us at LearningWith...

Send us Fan Mail Bruce Baker explains to us how he has transitioned his business from specific “consulting and advisory” engagements to more complete “Organizational Development” work. This Candid Conversation covers the pitfalls and opportunities present for the business and the advisor when organizational development and culture change is introduced. Each of you who leads a department or a busin...

Send us Fan Mail Mike Pentz from the Calvin Group and Mets Kramer develop the foundation for the importance of the brand that the dealership creates. It allows the employees to relate to what they do. It is aspirational. It is fundamental to the success of an organization. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture...

Send us Fan Mail Bill has spent his entire career, starting with the Marine Corp and ending with Executive positions in Product Support and the Service Department. Having worked within the Caterpillar, Komatsu and John Deere OEM organizations he has a unique perspective on most things. Don’t miss this enjoyable conversation with a very knowledgeable man. Visit us at LearningWithoutScars.org for mo...

Send us Fan Mail Mick Vaught joins us for this Lifelong Learning discussion. Attracting, interviewing, hiring, developing and retaining employees is critical to your success. Mick and I discuss some of the changes and challenges that face our learning communities. Mick Vaught has a deep and broad history in our Industry. From working with several OEM’s and being involved in training and employee d...

Send us Fan Mail With the changing customer, the changing marketplace, the changes in technology we have lost sight of the basic need for business. Customer Service. This Candid Conversation covers the changes and shared experiences both professionally and personally that we have had to deal with over the past several decades. This conversation should provoke some thinking about things as they are...

Send us Fan Mail Sara Hanks and I follow up on her Blog from August 9th on Process Mapping. In order to be effective at Continuous Improvement (CI) process Mapping is a foundational requirement. With Continuous Improvement it is felt that an improvement operationally of ten percent is very possible. This Candid Conversation covers the history of Process Mapping from the days of Industrial Engineer...

Send us Fan Mail You don’t want to miss this exciting new offering.  This is a ten-lecture series hosted by Learning Without Scars. This wide-ranging discussion on the lecture series is an introduction to a new learning tool we are offering. Learning Without Scars is hosting University and other specialized Educators so that they can share their wisdom and transfer knowledge and skills in their fi...

Send us Fan Mail From her early years at GE where she acquired strong skills in Lean and Manufacturing and 6 Sigma, Sara's wide-ranging discussion covers the difficulties of change. From the early adopters to continuing engagement with the people affected and how all of this changes the needs for leadership. You will hear various approaches to some common difficulties.  You don’t want to miss...