Learning Without Scars

Send us Fan Mail This Candid Conversation with Mets continues the discussion on the Digital Dealership. We introduced this subject back in April then transitioned to the fundamental data element machine ownership, then we took on the challenge of this change. This conversation deals with action items, what I call Triggers.  We talked about how Amazon and Google approach their businesses. How Six S...

Send us Fan Mail This Candid Conversation is with Alex Schuessler the principal founder of SmartEquip. We discuss Alex's background in the equipment Industry. This conversation covers the gross profit changes in equipment, the changed world for OEM dealers relative to the Rental Business and Contractors. The foundational data in Industry from Alex's days with Harvard and MIT and to becom...

Send us Fan Mail The Digital Dealership continues in this Podcast. We review the machine ownership and a better use of information to drive equipment sales. We review Mets' blogs of Self Service and Change or Remain. The conversation points at the next step. The impact of the generational challenges of knowledge/experience and resistance to change. The need to have "employees" who u...

Send us Fan Mail Human Relations is the Practice of Managing the Human Asset in a business. In this discussion Bruce talks about establishing his business and operating as the "Business Therapist" in his role as a consultant and coach. We talk about the employees as an extension of the owner's needs and wants. How job function descriptions and performance criteria are critical in es...

Send us Fan Mail The Year End Performance Review is the theme to this Podcast with Sonya Law. Sonya starts off with an index that could be used for a Doctoral Dissertation of things to do relative to a performance review. This will be a theme for us at Learning Without Scars over the next few months as we believe that there is a large pool of untapped talent in the workplace that can be tapped wit...

Send us Fan Mail The Lessons Learned Podcasts will provide more detail on the Learning Without Scars business. This initial Podcast deals with our development from Classroom and Webinar training to the Internet Based Training we offer today. This is the first of these discussions on lessons that we have learned and are in the process of learning as we adapt learning products to the reality of the...

Send us Fan Mail This conversation focuses in more detail on the Digital Dealership. The internet and the digitization of our business have changed things dramatically. Mets and I talk about the foundation of our businesses, machinery. The ownership lists and data elements that allow all of us to manage the relationships with our customers. How the internet has evolved over the past sixty years an...

Send us Fan Mail This conversation focuses on the leadership within the Capital Goods Industries. From leading people, to attracting and developing and retaining employees the current situation is not very clear. Succession planning and transitioning to the new leadership seems to be hitting snags. Mentoring and coaching the  next generation of leaders and providing continuity of the businesses is...

Send us Fan Mail This conversation focuses on the experiences of Amy Claire Wild (AC). AC is a graduate of the GM Institute which became Kettering University. This was a three month classroom three month job floor school. AS received her engineering degree here. In our conversation we cover AC's career from GM in Engineering to Systems to EDS. Then AC went to Washington DC to market systems t...

Send us Fan Mail The conversation focuses on the experiences that Steve had working at a manufacturer and a dealer in the construction equipment world. We also talk about the end of the pandemic and some of the challenges confronting dealerships as they get back to a new normal of work. Will working from home continue and what does it look like going forward? We also discuss the difficulty of attr...

Send us Fan Mail The conversation focuses on employee development and working with Technical Schools to "grow your own" technicians. Don who is Chairman of the Board at General Equipment and Supplies, talks about the culture of an organization and how critical it is to have a leadership team that is engaged and skilled in communications. The leadership is expected to make a helping creat...

Send us Fan Mail Don is the foremost trainer in selling skills in our Industry. We talk about the sales process, territory management, role playing, the effect of the virtual world of training and how to make sales training work. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide co...

Send us Fan Mail Two men with fifty years of Construction Equipment Industry experience talk about the changes and the challenges they have faced.   Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualize...

Send us Fan Mail A Polish Perspective on Equipment Dealers with Ryszard Chciuk, a retired executive responsible for Parts & Service. The European perspective is quite different than how we see things in North America, It is a valuable perspective. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and T...

Send us Fan Mail Job Shock - a Candid Conversation with a former Northwestern University Professor and best selling author. Ed wrote Future Jobs in 2013 talking about the challenges we would face with education and the workforce. Don't miss this insightful discussion. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture...

Send us Fan Mail Sonya is from Melbourne Australia and brings us her perspective as an Executive in the Human Resources field from our Industry. We cover the whole gamut of personnel issues from hiring, performance  reviews and culture. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We pro...

Send us Fan Mail A Candid Conversation on Data and Information Technology in use in the world around us and how we are being left behind in the digital world.  Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an in...

Send us Fan Mail Bruce and Ron talk about Human Relations, Data Sets and Data Analytics and Business Challenges.  The challenges in attracting, hiring, developing and retaining talented people.  The conversation turns to the new work force and the importance of data sets and data analytics in business today. Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships...

Send us Fan Mail Ed Wallace an author, a professor, a consultant and an all around good man talks with us on how the Sales Forces in the world now and beyond need to be doing their job. What are some of the things from a two dimensional, rectangular world that will live on.  Selling in the Age of Social Media and Zoom! Visit us at LearningWithoutScars.org for more training solutions for Equipment...

Send us Fan Mail We explore the reasons behind the name of the Company. From our earliest work with the CAT dealers to our consulting work. I have made the mistakes, experienced the scars, so that our students don't have to bear them. They can learn without the risk of the scars that come from making mistakes in effecting change. Visit us at LearningWithoutScars.org for more training solution...

Send us Fan Mail Caroline Slee-Poulos and Ron talk about their experiences as teachers.  Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development p...

Send us Fan Mail A brief history of our development of the classes; from my involvement in teaching education at McGill University, to training employees with process and procedure changes up to and including installation of dealer business systems. This Podcast describes the seven steps in the learning process from the reading materials, to the pretest, to the training video, with embedded film c...

Send us Fan Mail A review of how the assessment program started and how it evolved. From the original project as a consultant to my time in the classroom as well as an exercise I used as a Manager in dealerships we talk about how the assessment came into being. You will also learn about how we use the assessments within Learning Without Scars and how we recommend dealers use the assessment program...