Kinda Different: Innovation, Connection, and Making Dental Care More Human

🧠 ❤️ "It's almost like the dentistry is the easy part. The hard part is saying, "How can I get better as a human being?"" You don't want to miss the new episode of Kinda Different with Kim McGuire, COO at Fortune Management, on developing EQ, getting 1% better every day, and connecting with patient values. You can find more about Kim and Fortune Management at the follo...

🔦 If you had a light to see into the dark corners of your practice or organization, what would you find? Having experienced the frustrations of trying to illuminate all aspects of her practice, Dr. Aditi Agarwal did something about it, building not a flashlight but a flood light for all dental teams needing the data and metrics to drive improved practice decision-making. In the new episode of Kin...

🎶 🌻 Systems → Training → People. Are you putting these in the right order? If you're wondering how to create an organizational environment where employees can thrive, the new episode of Kinda Different with Blair Headley, Director of Consulting at Aligned Dental Partners, LLC is for you. She shares a ton on building organizations where good culture blossoms and everyone sings from the same s...

How do you build trust with patients? What skills help move a provider/patient relationship forward? In this episode of Kinda Different, Matt chats with Greg Essenmacher, CEO of GNA Consult. Greg and Matt explore what skills are necessary to build trust with patients, especially when that relationship hasn't started with a referral. They also discuss how dentists looking to start or do more fu...

🚀 3, 2, 1, Liftoff! In the new episode of Kinda Different, Matt is joined by Caitlin Maehr, Vice President of Operations at Areo Dental. They discuss the value of being with people through change, building dental clinics on Mars, and ensuring that every team member is connected to the goal of creating a stellar patient experience. You can find more about Caitlin and Areo Dental at the following p...

🫳 3...2...1...Season 4 of Kinda Different is dropping! In our first episode of the new season, Matt is joined by Kyle Surrat, Chief Business Officer at The Jetty Group. They discuss how to bring innovation into DSOs and dental offices, the value of relationships and presence in life and work, and personalization in health care. You can find more about Kyle and The Jetty Group at the following pla...

🎁 In a season of giving, we're thrilled to give you the final episode of Season 3 of Kinda Different with Samantha Strain, partner and chief development officer at HealthStream Ventures! Matt and Sam chat about the need for humanity in the process of integrating dental practices, her tendency to seek perfection, and not just building a stool by connecting various parts of an organization, but...

🅧 X marks the spot and X also marks the middle abbreviation for this week's guest on Kinda Different! We were thrilled to have Andrew Gordon, Chief Experience Officer - or CXO - of Open Door Dental join us. There aren't many CXOs in the dental world (this needs to change) so Andrew and Matt discuss what a CXO does, how staff experience and patient experience are linked, and how Open Door D...

🙏 In a month with a holiday defined by gratitude, the new episode of Kinda Different is sure to bring a smile to your face and hopefully, a new perspective (along with action) on giving back! Listen in as we chat with Dr. Jan Jaffer, CEO of TREC Dental, on how he's made it easy for his team to give and participate in making the community better, why they don't look at financial metrics at...

🛰 Like a satellite, a new episode of Kinda Different has circled around again! In this episode, Matt chats with Kirby Arnold, COO of REV One Dental Partners about providing total autonomy support to their doctors, managing relationships instead of metrics, and the "clear is kind" in their partnership process. You can find more about Kirby and REV One at the following places: Website: htt...

🌅 The sun is shining (it always does in Colorado) on a new day and a new episode of Kinda Different! We were thrilled to welcome Cassie Tallon, an experienced DSO operator, integrator, and marketer, for a conversation that you don't want to miss! Matt and Cassie dive into real-world examples of how to more effectively integrate new practices into your organization's culture, more quickly...

💬 The three dots we in the bubble for a few weeks, but we're back with another new episode of Kinda Different! We were thrilled to be joined by Joe Thurman, CEO and co-founder of IIA Healthcare. IIA Healthcare helps healthcare organizations (including dental!) hire and build the best teams possible. Matt and Joe chat about the science behind hiring, how that challenge presents special challen...

👋🏼 Welcome back to another episode of Kinda Different! In this episode, we chat with Jonathan Rat, CEO and founder of Archy, an all-in-one cloud-based practice management software. Matt and Jonathan discuss creating efficiency in building Archy, helping staff break habits (and develop new, better ones) when it comes to using dental software, and how software can be kind and inclusive (and help s...

⏰ The alarm bell is ringing because a new episode of Kinda Different is here! We are thrilled to be joined by Dr. Mary Pham, CEO and founder of Lollipop Pediatric Dentistry and Orthodontics. Mary and Matt chat about empathetic leadership that asks the question, "What Do Our Patients Need?", how the Lollipop name was born, and the importance of helping your team discover the passion for...

🍁 🏔 The leaves are changing, there's snow on the mountain tops, and fall is here - as is a new episode of Kinda Different! We are thrilled to be joined by Wardah Inam, CEO of Overjet, a company not just revolutionizing the dental AI space, but revolutionizing the AI space in general. Wardah and Matt discuss co-diagnosis (crucial for shared decision-making), how better diagnoses can help denti...

Kinda Different is BACK. Tell a friend. Season 3 is here. We are so lucky to be joined on this first episode of the new season by Stephanie Moritz, Chief Customer Innovation Officer at the American Dental Association. Matt and Stephanie discuss why being person-centered is innovative, why it's important that we all have unique superpowers, and how curiosity is a need to have skill in our moder...

🎬 The season finale of Season 2 of Kinda DifferentKind is here! In this wide-ranging discussion, Carolyn chats with Pat Bauer, CEO of Heartland Dental on how operationalizing values has helped Heartland become the largest DSO in the country. You can find Pat and Heartland at the following places: LinkedIn: https://www.linkedin.com/in/pat-bauer-61b832b/ LinkedIn: https://www.linkedin.com/company/h...

☀️ The summer sun is shining on Episode 11 of Season 2 of Kinda Different! What a treat to be able to welcome Dr. Catherine Rutland, Clinical Director, and Helen Goldsmith, Product Manager, of SimplyHealth/Denplan. They bring our US-based listeners a unique perspective on dental care in the UK, from innovating at a plan level to sharing why capitation has been successful to how patients have helpe...

🐣 Can you hear the chirping? Episode 10 of Season 2 of Kinda Different has hatched! In this episode, Matt chats with Dr. Tina Saw, CEO and founder of Oral Genome. They discuss innovating in the preventive space, turning anxiety into a superpower, and helping patients trust their diagnoses and treatment options. You can find Tina and Oral Genome at the following places: LinkedIn: https://www.linke...

📻 Episode 9 of Season 2 of Kinda Different is here! In this episode, Matt chats with Eden Ivie, Director of Client Success and Clinical Innovations Lead at Mouthwatch and Dentistry. One. They discuss moving care delivery outside of the office to where patients are, getting out of stagnant waters, and challenges to overcome to help drive teledentistry forward. You can find Eden and Dentistry. One...

🌷 Like a beautiful spring tulip, Episode 8 of Season 2 of Kinda Different has bloomed! In this episode, Matt chats with Dr. Joshua Bronner, director of clinical compliance at Select Dental Management. They discuss how compliance impacts patient experience, including involving the whole team in compliance work and ensuring that everyone in the office is fully aware of the entire patient journey. Y...

🚪 Episode 7 of Season 2 of Kinda Different is knocking! In this episode, Matt chats with Lisa White, Transformation Executive at Clarify Health. They discuss helping patients raise their expectations, how childhood experiences shape how we think about healthcare, and stopping to look over the computer. You can find Lisa and Clarify Health at the following places: LinkedIn: https://www.linkedin.co...

⛷ Like a big mountain skiier, Episode 6 of Season 2 of Kinda Different has dropped!  In this episode, Matt chats with Dr. Ramon Lizardo, MD, CEO of Tele911. They discuss transitioning from clinician to digital health leader, a counter-cultural formation for kids, and how value-based care in oral health is currently taking root.     You can find Ramon and Tele911 at the followin...

🛬 Episode 5 of Season 2 of Kinda Different has arrived! In this episode, Matt chats with Jodi Evans, CEO and founder of RevTribes. They discuss how showing up without an agenda can be powerful for those we interact with, what listening does as it relates to forgetting about ourselves, and how to spend more time operating out of your genius.     You can find Jodi and RevTribes at th...

🔥 Coming in hot with Episode 4 of Season 2 of Kinda Different!  In this episode, Matt chats with Lisa Hardill, Clinic Development Manager at dentalcorp. They discuss supporting dental hygienists' growth, how SDF changed a career, and how assuming can cause problems when building trust.     You can find Lisa and dentalcorp at the following places:   LinkedIn: https://www.linked...