INNsider Tips

Giving Your Employees the Freedom to Make Decisions at Work Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about giving your employees the freedom to make decisions at work. When a rule exists that absolutely has to be followed, give the reason why so it is clear to your employees, for example, safety regulations or specific laws, otherwise encourage them to think outside the box,...

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about how to schedule a training program. Acquiring the knowledge to do one task at a time will help your employees gain confidence, and as their confidence grows, so does their desire to master the next segment. Avoid the temptation to over-talk and micromanage. Both of these tactics signal that you lack confidence in your employee's...

Welcome to INNsider Tips. In today's INNsider Tip, I will talk about how to conduct an effective training session. Have your trainer go through the training procedure themselves. Continue watching, reading or listening and I'll share what it takes to be a good trainer... https://keystonehpd.com/how-to-conduct-an-effective-training-session-innsider-tips-038 Sign up for INNsider Tips https://keyston...

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about how to set up the training program. As in all topics in your operations manual, your training has to be step-by-step. Continue watching, reading or listening and I'll share the first steps you need to take... https://keystonehpd.com/how-to-set-up-the-training-program-innsider-tips-037 Sign up for INNsider Tips https://keystonehpd...

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about growing your employees. When a hospitality property is small or independent, what is the best way to train new staff and keep them passionate about their work? This is a good question to ask yourself. There is always something new to learn. The day you stop learning is the day you stop living. We should all pick up new skills, id...

Welcome to INNsider Tips. In today's INNsider Tip, I will talk about developing a training program. Training can be unstructured or structured. Continue watching, reading or listening and I'll show how training can be unstructured or structured... https://keystonehpd.com/developing-a-training-program-innsider-tips-035 Sign up for INNsider Tips https://keystonehpd.com/innsider-tips Did you get your...

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about when to train employees. Continue watching, reading or listening and I'll share a list of reasons to train... https://keystonehpd.com/when-to-train-employees-innsider-tips-034 Sign up for INNsider Tips https://keystonehpd.com/innsider-tips Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook? ht...

Welcome to INNsider Tips. In today's INNsider Tip, I will talk about the cost of employee turnover. A recent survey indicated that 40 percent of employees who receive poor job training leave their positions within the first year. They name the lack of skills training and development as the primary reason for leaving. Continue watching, reading or listening and I'll share the cost of replacing an e...

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about the benefits of training employees. • You can choose the training to give your staff, so, pick skills that will benefit your property. • Trained employees will be better equipped to handle customer inquiries, and complaints, make sales or use computer systems. Continue watching, reading or listening and I'll share 10 more benefit...

Welcome to INNsider Tips. In today's INNsider Tip, I will talk about training programs for employee development. Continue watching, reading or listening and I'll share why you may have lost some excellent employees... http://keystonehpd.com/training-programs-for-employees-development-innsider-tips-031 Sign up for INNsider Tips https://keystonehpd.com/innsider-tips Did you get your copy of the “How...

Welcome to INNsider Tips. In today’s INNsider Tip, I will share the next step after hiring. If you have not done so in person, notify the successful candidate by telephone. Again, use a scripted presentation. Notify any unsuccessful candidates, thanking each for their interest using a standard letter, signed by the interviewer. This goes a long way toward showing the professionalism of your proper...

Welcome to INNsider Tips. In the last INNsider episode, I started to share possible interview questions. https://keystonehpd.com/interview-questions-to-ask-potential-hospitality-property-employees-innsider-tips-028 In today's INNsider Tip, I will share more interview stress questions and answers. You want to keep the interview as positive and as relaxed as possible, but occasionally the position y...

Welcome to INNsider Tips. In today's INNsider Tip, I'm going to start talking about the interview questions to ask. If your property is working with an operations manual and every job is described on a step-by-step base, then most jobs can be taught. With that in mind, some interview questions might differ a bit from what you're used to. Continue watching, reading or listening, and I'll share samp...

Welcome to INNsider Tips In the last INNsider Tips episode, I talked about ways to improve your hiring process. In today's INNsider Tip, I am going to continue with ways to improve your hiring process. Continue watching, reading or listening for two important tips to consider... https://keystonehpd.com/ways-to-improve-your-hiring-process-innsider-tips-027 Sign up for INNsider Tips https://keystone...

Welcome to INNsider Tips. In today's INNsider Tip, I will share the Best Recruitment Strategies. I have seen hospitality property owners go from one extreme to another when it comes to their hiring process. One property owner might take the time to study the candidate and ask thoughtful questions while another might look at a new person and say "do know how to use a computer? Okay, you are hired."...

Welcome to INNsider Tips. In the last INNsider Tips episode, I shared with you 6 steps you could take to get into the right mindset In today's INNsider Tip, I will share an exercise for a way of thinking about your business, a way of seeing and doing that you carry into your daily work. Okay, take 10 minutes to review what you've done in the first six steps and then answer the following questions....

Welcome to INNsider Tips. In today's INNsider Tip, I’m going to give you 6 steps to establish a strategic mindset for your business planning and tasks. Spend only 10 minutes on each step. (it is a good idea to do the first two steps together). Repeat the process once or twice a month and you will rapidly get beyond urgency and into a strategic way of thinking. Continue watching, reading or listeni...

Welcome to INNsider Tips. In today's INNsider Tip, I’m going to talk about getting the right mindset The word "strategy" makes many people nervous. I've had many owners tell me when they think of business strategy, they think of countless hours working on details, loads of research and numerous meetings. Developing a strategic mindset does not require all that. You can take an hour to start and th...

The Work You Do is a Reflection of Who You Are Welcome to INNsider Tips. In today's INNsider Tip, I’m going to look at how the work you do and the way you do it is a reflection of who you are. What do I mean by this? • If disorderly at your work, it's because you're disorderly inside. • If you're always late, it's because you are late inside. • If you are jaded with your work, it's because you are...

Welcome to INNsider Tips. Today’s INNsider Tip is about how to change the mindset and attitude of employees. The past number of years have been an interesting study of hospitality property owners' way of thinking. Many have had a negative mindset due to the dramatic change in the economy and the hospitality property service culture and this has proven especially true since 2020. Continue watching,...

Welcome to INNsider Tips. In the last couple of INNsider Tips, I talked about outsourcing. Today’s INNsider Tips are examples of The Most Commonly Outsourced Duties. Continue watching, reading or listening and I'll share the list of examples and where to find outsourcing... https://keystonehpd.com/the-most-commonly-outsourced-duties-innsider-tips-020 Sign up for INNsider Tips https://keystonehpd.c...

Welcome to INNsider Tips. In today's INNsider Tip, I will continue with the last episode topic, talking about Outsourcing Strategy For Your Day-To-Day Operation. When to Outsource? When you and your current employees are unable to manage the day-to-day business of your property, it may be time to consider outsourcing. What duties could I outsource? These days technology has advanced to the point w...

Welcome to INNsider Tips. Today’s INNsider Tip is about outsourcing for hotels-resorts-inns-bed & breakfasts. What is outsourcing? This is a very simple answer, outsourcing is contracting work outside your place of business. This could be down the street to the local accounting firm or off-shore to hire a VA (virtual assistant – could be a jack of all trades or detailed to a specific task). Contin...

Have you ever wondered about how the history of the hotel industry started? I'll explain in this episode. Introduction So, you are an aspiring or seasoned owner or manager in the hospitality property industry, hotel, resort, inn, bed and breakfast etc. How did we get here? Do you know where our industry started? 2000 Years Ago Hotels or a version of have been around for a couple of thousand years...

Welcome to INNsider Tips. I have mentioned in the past that you have to think of your property as a franchise and that your operations manual is your first property model. Today's tip is how to start thinking of your property model as a systems-dependent business, not a people-dependent business. Your system, your operations, has to work flawlessly, even without you. Every possible detail of your...