INNsider Tips

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about How to Overcome Objections When Upselling. Before I let you go, I wanted to tell you we’ll be taking a short hiatus and this will be our last episode until mid-September. No. we are not taking a tour of Europe or running away to a secluded tropical island. We’ve been listening and are going to be revamping Keystone Hospitality Pr...

Welcome to INN sider Tips. In today’s INN sider Tip, I will talk about The Mechanics of Upselling. Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen … https://keystonehpd.com/the-mechanics-of-upselling-innsider-tips-064 Sign up for INN sider Tips https://keystonehpd.com/innsider-tips Did you get your copy of the “How to Improve Your Hospitality Propert...

Welcome to INN sider Tips. In today’s INN sider Tip, I will talk about How to Upsell at Your Property. Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen … https://keystonehpd.com/how-to-upsell-at-your-property-innsider-tips-063 Sign up for INN sider Tips https://keystonehpd.com/innsider-tips Did you get your copy of the “How to Improve Your Hospitality...

Welcome to INN sider Tips. In today’s INN sider Tip, I will talk about How to Respond to Negative Reviews. Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen … https://keystonehpd.com/how-to-respond-to-negative-reviews-innsider-tips-062 Sign up for INN sider Tips https://keystonehpd.com/innsider-tips Did you get your copy of the “How to Improve Your Hos...

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about How to Handle Negative Reviews. Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen … https://keystonehpd.com/how-to-handle-negative-reviews-innsider-tips-061 Sign up for INNsider Tips https://keystonehpd.com/innsider-tips Did you get your copy of the “How to Improve Your Hospitality Pr...

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about The Most Common Hospitality Property Complaints. Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen … https://keystonehpd.com/the-most-common-hospitality-property-complaints-innsider-tips-060 Sign up for INNsider Tips https://keystonehpd.com/innsider-tips Did you get your copy of the “...

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Tips For When Guests are Complaining. Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen … https://keystonehpd.com/tips-for-when-guests-are-complaining-innsider-tips-059 Sign up for INNsider Tips https://keystonehpd.com/innsider-tips Did you get your copy of the “How to Improve Your Ho...

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Training Employees To Ask For Complaints. Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen … https://keystonehpd.com/training-employees-to-ask-for-complaints-innsider-tips-058 Sign up for INNsider Tips https://keystonehpd.com/innsider-tips Did you get your copy of the “How to Improve...

Welcome to INN sider Tips. In today’s INN sider Tip, I will talk about How to Get Guests to Tell You Their Complaints. Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen … https://keystonehpd.com/how-to-get-guests-to-tell-you-their-complaints-innsider-tips-057 Sign up for INN sider Tips https://keystonehpd.com/innsider-tips Did you get your copy of the...

Welcome to INN sider Tips. In today’s INN siderTip, I will talk about How to Get Guests to Tell You Their Complaints. Continue watching, reading or listening, and I'll share some other ideas we have seen … https://keystonehpd.com/how-to-handle-customer-complaints-innsider-tips-056 Sign up for INN sider Tips https://keystonehpd.com/innsider-tips Did you get your copy of the “How to Improve Your Hos...

Welcome to INN sider Tips. In today’s INN sider Tip, I will talk about More Ways to Surprise Guests. In the last INN sider Tips episode #54, I talked about ways to surprise guests. Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen … https://keystonehpd.com/more-ways-to-surprise-guests-innsider-tips-055 Sign up for INN sider Tips https://keystonehpd.com...

Welcome to INN sider Tips. In today’s INN sider Tip, I will talk about Ways to Surprise Your Guests. Continue watching, reading or listening, and I'll, and I'll share ways to surprise your guests … https://keystonehpd.com/ways-to-surprise-your-guests-innsider-tips-054 Sign up for INN sider Tips https://keystonehpd.com/innsider-tips Did you get your copy of the “How to Improve Your Hospitality Prop...

Welcome to INNsider Tips. In today’s INN sider Tip, I will talk about More Ways to Empathize with Your Guests. In the last INN side Tips episode #52, I shared six ways to empathize with your guests. Continue watching, reading or listening, and I'll give you seven more ways you can use to empathize with your guests … https://keystonehpd.com/more-ways-to-empathize-with-your-guests-innsider-tips-053...

Welcome to INN sider Tips. In today’s INN sider Tip, I will talk about How to Empathize with Your Guests. A great hospitality property employee is one who has the ability to be compassionate. To empathize with your guests. Continue watching, reading or listening, and I'll, and I'll share tips you can use to empathize with your guests … https://keystonehpd.com/how-to-empathize-with-your-guests-inns...

Welcome to INN sider Tips. In today’s INN sider Tip, I will talk about Is Your Customer Service Working. Is there a way to tell if your customer service is working? Continue watching, reading or listening, and I'll and I'll explain … https://keystonehpd.com/is-your-customer-service-working-innsider-tips-051 Sign up for INN sider Tips https://keystonehpd.com/innsider-tips Did you get your copy of t...

Welcome to INN sider Tips. In today’s INN sider Tip, I will talk about How to Enhance Your Business. Operating a successful hospitality property just got easier. You’re a heartbeat away from the crucial training, advice & support you need to plan, create & grow a prosperous and rewarding, hotel, resort, inn or bed & breakfast. Does any of this sound familiar? You have a great idea for...

Welcome to INN sider Tips. In today’s INN sider Tips, I will talk about Policy for Using Hotel Telephone. This may sound like a strange concept to some, but there are still properties that use phones. Why? Continue watching, reading or listening, and I'll and I'll explain … https://keystonehpd.com/policy-for-using-hotel-telephone-innsider-tips-049 Sign up for INN sider Tips https://keystonehpd.com...

Welcome to INN sider Tips. In today’s INN sider Tip, I will talk about Improving the Work Atmosphere. Enhancing the work atmosphere, how can you do this? You can start by having fun. Continue watching, reading or listening, and I'll share examples of other things you could try… https://keystonehpd.com/improving-the-work-atmosphere-innsider-tips-048 Sign up for INN sider Tips https://keystonehpd.co...

Welcome to INN sider Tips. In today’s INN sider Tip, I will talk about Dealing With Emotions On The Job. Being friends with your employees is great, letting them know they can talk to you at any time is very important, but what is also very important is that you're the boss. You are running a business, this is your livelihood; you have to be professional. With any independent operation and differe...

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Employee Responsibility. If you have utilized the proper hiring process and have incorporated step-by-step and ongoing training, then it should be obvious to your employees that you have a vested interest in them. At this point, employees should have invested interest in your property. Don't stop there. Continue watching, reading...

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Why Employee Feedback is Important. In an earlier INNsider Tip, I said praise was important for your employees. Just as significant as praise is feedback. Continue watching, reading or listening, and I'll share more ways to improve your employee communication… https://keystonehpd.com/why-employee-feedback-is-important-innsider-ti...

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about How to Handle Conflicts. Being friends with your employees is great, letting them know they can talk to you at any time is very important, but what is also very important is that you're the boss. You are running a business, this is your livelihood; you have to be professional. Continue watching, reading or listening, and I'll sha...

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about ways you can Improve Your Email Communication. • When sending an e-mail, writing the letter or even a note, use spell check. And after you have used spell check, have someone else read it. • Don't send messages with all caps, recipients might feel like you're YELLING! Continue watching, reading or listening, and I'll share more w...

Welcome to INNsider Tips. In today’s INNsider Tip, I will talk about Effective Communication at Your Property. Communication is something we do automatically- like breathing. We have been talking since we were small; talk to our partners, kids, and friends without giving it a thought. It might seem easy, but communicating efficiently actually takes quite a bit of skill. Continue watching, reading...

Welcome to INNsider Tips. In today’s INNsider Tip, I will discuss Training Techniques to Consider. Job Shadowing: This allows an employee to learn about and benefit from the expertise of the senior employees. Continue watching, reading or listening, and I'll share more training techniques for your hospitality property ... https://keystonehpd.com/training-techniques-to-consider-innsider-tips-041 Si...