INNsider Tips

Welcome to INNsider Tips. In today’s tip, I am going to explain how you know if your operation manual will work. In the last couple of episodes, I have looked at your operations manual including the framework or the structure, and examples of the type of forms and checklists you would want to be added. I understand, to some of you, the list might have seemed extreme, but I am serious when I say, y...

Welcome to INNsider Tips. In today’s INNsider Tip, I am going to share the framework for your hospitality property’s Daily Operating Procedure. An outline of what to include: Customer Service Procedures Customer Service Viewpoint Service Procedures Merchandise Procedures Meal Preparation Procedures Continue watching, listening or reading to see what else should be included... https://keystonehpd.c...

Welcome to the INNsider Tips. In the last couple of INNsider Tips, I looked at your operations manual. Today’s INNsider Tip, What Should Be Included In Your Operations Manual. 1) The location of your site Reason: Your location will tell you a lot about your business. 2)Training It is imperative that you have this aspect of your operations manual model correct. The training must be step-by-step, an...

Welcome to the INNsider Tips. In today’s tip, I am going to talk about Your Operations Manual Mindset. Statistically, nine out of every 10 businesses fail within the first five years, 75% or more of franchises succeed. This is why you should not look at your hospitality property as an independent business but as a franchise. When designing this manual, you must always have in the back of your mind...

Welcome to the INNsider Tips. In the last episode of INNsider Tips, I started looking at operations manuals. For the next few tips, I am going to dive further into what you should consider for your operations manual and Why Operation Manuals Need Checklists. Why do you need an operations manual full of checklists– consistency! With this step-by-step system in place, you will be ensured your employ...

Welcome to the INNsider Tips. In today’s tip, I am going to be taking a closer look at your operations manual. If you missed any of the past five tips about setting up your organizational strategy, it will be worth your while to go back and check them out before moving on. If you’re up to speed you have assigned the right people for each job necessary to operate your property, determine the specif...

Welcome to the INNsider Tips. Today, I will continue talking about setting up your organizational strategy. You are going to need to develop an operations manual. How to Create An Operations Manual Now, I understand every hospitality property, independent hotel, resort, inn or bed and breakfast could be a little different but I am going to share an operations manual model that works. Don't plan on...

Welcome to the INNsider Tips. Today, I will continue talking about being self-aware and setting up your organizational strategy. A central belief of most personal development philosophies is that to have a wonderful life one must take complete responsibility for it and everything that happens in it. As the owner of an independent hotel, resort, inn or bed & breakfasts, you and you alone have manif...

Welcome to the INNsider Tips. Successful hospitality property owners and managers tend to be self-aware. Are you self-aware? To determine this, you have to know your main goals. To find these out, you need to answer these questions: • What do you personally value most in life? • What kind of life do you want to lead? • What do you want your life to look like when completed? • Who do you wish to be...

Welcome to the INNsider Tips. Today, I’m going to be talking about the different types of business owners. See if you can perceive yourself in any of these. Are you a business opportunist? Are you a supervisor? Are you a skilled worker? Continue watching or reading to find out which type of owner you are... https://keystonehpd.com/the-different-types-of-business-owners-innsider-tips-006 Sign up fo...

Welcome to the INNsider Tips. The next few tips are about setting up your organizational strategy. Before we do that there are a few other things that have to be determined. Why are you or wish to be a hospitality property owner? What made you decide you wanted to run an independent hotel, resort, inn or bed & breakfast? Continue listening or reading to find out which category you fall in... https...

Welcome to the INNsider Tips. The last couple of tips were about opening your hospitality property. Today’s tip is before you start building or renovating, walk around and visualize everything. You want to draw out every aspect of your property and an even better option would be to have a three-dimensional model built. You want to understand how all aspects of your property will work together befo...

Welcome to the INNsider Tips. In the last video tip, I suggested you have to know your target market if you are going to be able to determine their needs and this can be done by researching other properties targeting your market, trends and technology. When designing your hotel, resort, inn or bed & breakfast, it will be well worth your while to hire an architect or designer who understands the ho...

Hey, welcome to the INNsider Tips. Today's INNsider Tip is to make sure your hospitality property design fits that is why hospitality property design planning and development is important. What do I mean by this? Let me give you an example. If your plan is to attract families or couples, building an independent hotel, resort, inn or bed & breakfast in an industrial zone is probably not the best wa...

Welcome to the new INNsider Tips. These will be short, bite-size weekly episodes that are designed to help you, current or aspiring independent hotel, resort, inn bed & breakfast etc. owners and managers who want to operate a successful hospitality property. Many of the tips I will be sharing come from decades of experience in the hospitality and travel industry and the best practices of establish...