Infosys BPM Podcasts

Employee wellbeing refers to the physical, mental, and emotional health and well-being of workers. It encompasses factors such as work-life balance, job satisfaction, and access to resources for mental and physical health support.

AI on spatial data is a key one of the emerging innovations with practical applications in government and private sectors. In this podcast, Dr Pradeep Kishore explains the transformative capabilities of AI on spatial data.

Organizational change management can drive employees’ adoption of corporate sustainability programs. In this podcast, Frederic Beynel talks about the various dimensions and activities around sustainability and employee empowerment.

Telecom fraud accounts for billions of dollars in lost revenue. Traditional methodology to combat fraud is less effective. In this podcast, Anand explains the signalling-based telecom fraud management solution.

Mindfulness involves ensuring one’s conscious presence in every given moment. It improves organizational productivity. In this podcast, Mario explains how mindfulness can greatly benefit individuals as well as how to implement it in an organization.

As lenders in the socio-economic system, banks are uniquely positioned to drive positive change. If they deny funding for nuclear weapons, fossil fuels, such   decisions can have far-reaching ramifications. There is so much change banks can bring in if they shift their focus to sustainable profiting.

Browsers are working towards blocking all kinds of third-party cookies. This move will have a tremendous effect in the future of personalized content and ad targeting. Shyam Rao explains the implications of a cookie-less world in this podcast.

Revenue leakage is a major pain point for most organizations. There are a lot of reasons for revenue leakage. In this podcast, Anand discusses the causes and solutions of revenue leakage in the context of a telecom client.

When we hear about Costa Rica, we are immediately reminded of its biodiversity, beaches, and its verdant nature. But these aspects are no longer its only highlights. Costa Rica is the preferred offshoring destination for large companies and is effectively exporting IT services to North America, Asia, and Europe.

Leaders can and should be effective coaches. A coach should focus on the end goals, and a goal without a plan is just a dream. Coaching is all about collaboratively defining the end results. Listen to Clifford Mohan Pai, our VP & Head of Employee Relations, talk about leaders as coaches.

In the New Normal, Infosys BPM enabled its workforce to do their jobs with more autonomy and in new ways. Workforce management became even more human-centric, bringing a stronger focus on empathy, care, and wellbeing at work with digitization at the core of it all.

Social media does play a vital role in how a company goes about   its change management decisions – it can be a catalyst facilitating better and   faster change management. Change management requires a transformation in   employee behaviour as well – whether it’s about adopting new values or   working in tandem with a new leader’s vision. Social media also h...

Live Enterprise is a scaffolding and structure that strengthens an organization’s digital capabilities to address five key dimensions. Hari talks about these dimensions, as applied to Business Process Management. They are Networked and connected Being agile Hyper-productive Sentient Anytime/anywhere experience

At Infosys BPM, human-ware enablement is all about "best of people and domain capabilities blended with best of technology to deliver services, co-creating business value and enhanced customer experience".  We intend to augment business value with digital solutions in business   processes, through human-ware.

This Finance ESG podcast highlights the role of finance organizations and CFO offices in the context of environmental, social, and governance (ESG) strategies as CFOs are responsible for translating corporate vision in the finance operating model to ensure ESG implementation. It is critical to develop ESG plans through the lens of business and strategy to ensure that all ESG initiatives contribute...

Humor is a tool that leaders can use to inspire and engage with employees. Humor at the workplace has the following benefits: It helps you enjoy your work It helps build emotional intelligence and confidence It makes leaders more approachable and memorable In this podcast, Mamta talks about the benefits of humor at the workplace.

Organizations are moving from a role-based system to a skill-based system. This is quite advantageous in the following ways: • Skills help develop employees’ capabilities further and result in greater customer satisfaction. • Skill-based orgs behave more like a Live Enterprise • Higher proficiency attract better pay for the employees

Nudge is an established concept in behavioral sciences. Through nudge, we are essentially “designing choices”, which is called choice architecture. In this podcast, Emma talks about: • Taking advantage of nudge to influence success • Using nudge for an effective change management strategy • Developing nudge as a strategic management tool

Evolving with the changing times of today is one of the most important things corporate leaders should care about. In this podcast, our Philippines head Ayhee talks about: • Developing and sustaining the right focus • Creating a suitable work environment for the teams • Building the right teams

Thanks to the power of digital banking in a pandemic hit world, many consumers have never actually visited a bank branch in the last 18 months. • From being able to access everyday banking functions via a computer or a smart phone to cashless, cardless checkouts at groceries and supermarkets, is true digital banking finally a reality? • But what exactly is “digital banking” and how does it differ...

Client experience and employee experience are like two sides of a coin. This podcast discusses the key aspects of both. Key definitions of client and employee experience with relevant examples. Ways to boost client experience through proactive and predictive support Ways to boost employee experience by providing engagement initiatives

How important is collaboration and diversity in corporate leadership? Many leaders have demonstrated the importance of these concepts throughout the years. In this podcast, one of our women leaders, Uma Sankar discusses the importance of collaborative leadership. Big picture thinking: Leaders should possess the ability to see the long-term picture. Adaptability: Leaders must be able to keep calm a...

Telecom fraud risk is becoming greater every day. We have seen several fraud trends in the recent past. The podcast discusses the following key aspects: Emergence of people using fake and synthetic identities to procure connectivity Social engineering to extract critical information Newer risks associated with 5G, e-SIM, and AI Clients need to upgrade KYC processes to stay protected from the risks...

Are bots alone capable of automating a complex business process? It may sound like a feasible option, but in practical sense, bots require human intervention to complete most business process steps. In his third podcast, Gopal Kulkarni, the head of Technology Solutions Group at Infosys BPM gives in-depth idea into the human-bot collaboration aspect. • Automation of a majority of jobs is inevitable...

The COVID-19 pandemic has had a significant impact on the area of customer experience. One of the most impacted industries due to this has been the e-commerce industry, which has seen a substantial increase in sales, especially in the US. In this podcast, Shyam Rao talks about the evolution of customer experience, the pandemic’s influence on it, and how has Infosys BPM responded to it, specificall...