Infosys BPM Podcasts

A glance into how agentic solutions complement ERPs to solve decades-old problems for retails

This podcasts cuts through the hype around Agentic AI to explore where banks should actually start. We discuss why Agentic‑first doesn’t mean autonomous decision‑making, how to identify the right operational entry points, and when small‑scale automation is the smarter choice. A pragmatic guide for banking leaders balancing ambition, risk, and operational reality.

Hello and welcome to this podcast where we explore the journey of artificial intelligence going beyond apparent productivity and efficiency gains to the realms of real business value. Whether you're a business leader, a technologist, or someone simply curious about how to build the right business case to bring AI into your organization, this episode is for you.

Navigating Trust & Safety in Healthcare AI: Medical Annotation features an interview with Ana Maria Sanchez (Business Development Leader, Healthcare & Life Sciences) and Pallavi Nigam (Head of Trust & Safety, Healthcare & Life Sciences). They discuss the critical role of medical data annotation in enabling safe, accurate, and responsible healthcare AI systems.

Hyper-personalization in learning about using AI, machine learning, and real-time data to create highly tailored educational journeys for individual learners. It is about adapting content, pace, and the style of learning based on learner behaviour, skill gaps, and goals.

We are exploring how global capability centers (GCCs) are evolving from cost-saving units into strategic hubs driving innovation, efficiency, and sustainability in sourcing and procurement.  Riya Nehra, S&P Solution Design Head & Khalid Kureshi, Sr. Practice Engagement Manager at Infosys BPM, shares insights on how GCCs are leveraging AI, digital tools, and global talent to unlock transfor...

Discover how healthcare payers can overcome A&G challenges with automation and Agentic AI. Prashant and Vijeet share insights on streamlining workflows, strengthening compliance and driving member satisfaction—transforming appeals management into a catalyst for efficiency and cost optimization.

This podcast explores the journey of artificial intelligence from promising pilots to enterprise-wide transformation. Today we’re diving into a topic that’s both timely and deeply relevant: Scaling AI beyond POCs—proofs of concept. Whether you're a business leader, a technologist, or someone simply curious about how AI moves from the lab to the boardroom and floor, this episode is for you.

Very few writers have chronicled football’s evolution as insightfully as Simon Kuper, the award-winning Financial Times journalist and author of The World Cup Fever. Here, Kuper explores how the world’s most-watched sport mirrors our politics, economics, and society, with Hari Ram, leader at Infosys BPM.

In this episode, Hari Ram, Leader at Infosys BPM, engages in a spark session with Sean Fitzpatrick, former All Blacks captain and Chairman of the Laureus World Sports Academy, about how sport unites people, builds character, and drives social transformation.

Bridging the U.S. healthcare divide through human-AI collaboration, enabling improved access, efficiency, affordability, and equitable, personalized care while empowering providers to deliver better outcomes for patients across diverse communities.

Shyam Rao, AVP for Digital Interactive Services at Infosys BPM, discusses how cost-effective tactics, along with an agile marketing operations approach, can save millions in dollars for today's digital marketers, who are burdened with the daunting task of reducing marketing spends while delivering maximum value.

This podcast discusses how AI and technology are transforming financial leadership, emphasizing that while processes that once took hours now take minutes, human judgment remains essential.

This podcast offers historical context by positioning AI as "one of the most consequential technologies of our generation," comparing it to transformative innovations like the steam engine and electricity.

Gen AI is enhancing customer experience through smarter automation, but it raises concerns about job displacement. Balancing tech adoption with workforce reskilling is key.

This episode explores AI's role in modern diplomacy, including how it's reshaping international relations and creating new ethical challenges in distinguishing authentic public opinion from AI-generated sentiment.

This podcast examines AI's impact on literature, storytelling, and changing reading habits, questioning whether AI can truly replicate human creativity while offering practical guidelines for writers

Over the last decade, automation has taken many forms—from simple Macros to Robotic Process Automation, Document Intelligence, Generative AI and now Agentic AI. In this Podcast, we will discuss how Agentic AI has the potential to strengthen lending processes through minimal exceptions and agent requirements. We will also discuss some of the fundamentals financial institutions need to follow to ens...

The Rising Cost of Elder Care "The global population is aging. According to UN, by 2050, it's estimated that the number of people aged 65 and over will reach 1.5 billion, which will place a massive strain on healthcare systems. In many countries, the cost of caring for the elderly is skyrocketing due to chronic conditions, longer life expectancy, and the increasing need for specialized ca...

From AI-powered personal shopping assistants to supply chains that think for themselves, artificial intelligence is reshaping retail like never before. In this podcast, Mehul dives into how AI is revolutionizing storefronts, optimizing back-office operations, and even making next-day delivery feel slow. But with great power comes great responsibility—so how do we ensure AI stays ethical, unbiased,...

Fraud detection in the travel and hospitality industry is critical to safeguarding revenues, reputation, and customer trust. In this podcast with Mehul Sanghavi, AVP & Sales Head at Infosys BPM, he highlighted how advanced analytics and AI-driven solutions can identify and prevent fraud such as baggage claims, payment fraud, and employee misconduct. These solutions enhance efficiency, reduce f...

A transformative shift has occurred within the Business Process Management (BPM) industry over the past 25 years. Initially focused on streamlining manual processes, BPM has evolved into a strategic tool for organizations to enhance operational efficiency, improve customer experiences, and drive innovation.

This is a comprehensive podcast that explores strategies for creating exceptional customer experiences. It emphasizes the importance of going beyond mere satisfaction and striving to delight customers. It delves into understanding customer needs, personalizing experiences, building emotional connections, demonstrating empathy, exceeding expectations, and seeking continuous improvement.

Generative AI is revolutionizing customer service by automating routine tasks, such as answering FAQs and providing personalized product recommendations. It enhances customer experience by offering instant responses, reducing wait times, and generating tailored content. Additionally, generative AI enables agents to focus on complex issues, improving overall customer satisfaction and loyalty.

Welcome to the Talent Assurance & Role Readiness podcast. Join us as we dive deep into the world of building high-performing teams and future-proofing the workforce. From identifying critical talent gaps to developing comprehensive role readiness plans, we'll explore strategies and best practices to optimize your organization's human capital. Discover actionable insights from industry...