Infosys BPM Podcasts

In a world of ever-rising customer expectations, how do you stay ahead of the curve? Join us as we explore the future of customer experience on the "Aiming for the Next-Gen Customer Experience" podcast. We'll delve into the latest trends, technologies, and strategies that are transforming the way businesses interact with their customers. From technology readiness to empathy and human...

Generative AI can revolutionize Business Process Management (BPM) by improving customer experiences and optimizing business processes. Gen AI models analyze vast data sets to predict future needs and suggest efficient staffing, equipment, and material deployment. Ultimately, generative AI can transform BPM into a strategic driver, boosting overall business performance.

In this episode, we explore the dynamic landscape of leadership in the hybrid world. The conversation dives into practical strategies for navigating the challenges of hybrid work. Uma Sankar, the Head of Organization Development, emphasizes the importance of transparent communication, balancing work-life dynamics, and cultivating cross-functional leaders in this hybrid working world.

Business transformation fuels the evolution of BPM. It pushes beyond simple process tweaks, prompting a complete overhaul to align with new market realities. This embrace of change fosters agility, allowing you to leverage digital tools and adapt to your customers’ needs, keeping your business at the forefront.

Upskilling equips your workforce with new abilities to thrive in a constantly changing business landscape. It keeps your employees relevant, fosters innovation, and ensures your company stays competitive by adapting to emerging technologies and market demands.

In the telecom industry, artificial intelligence (AI) has made significant strides. It has led to the development of highly personalized products, enhancing customer experiences and satisfaction. Additionally, AI optimizes fulfillment processes, resulting in more efficient service delivery and cost savings. Furthermore, AI’s role in network management includes predicting and preventing issues, ult...

The new talent management methodology embraces a forward-looking model, emphasizing sustainable strategic growth. By consolidating talent units based on location, domain, and job level, we are in the process of creating a demand-driven approach, complemented by innovative technologies enabling us to maintain skill pools, optimize deployment, and encourage skill-based internal mobility.

Bite-sized learning is revolutionizing the landscape of e-learning, offering a more accessible and engaging approach to acquiring knowledge. With shorter, focused lessons, learners can absorb information in manageable chunks. This trend not only caters to the modern learner's busy lifestyle but also aligns with the dynamic, fast-paced nature of today's digital world.

Here is another engaging episode of Infosys BPM's podcast. Join us as Shyam Rao explores the groundbreaking applications of Generative AI, its impact on content creation, personalization, chatbots, and more.

Today, we delve into the art of achieving goals with efficiency and effectiveness through a quality-based approach. Binaya, our Head of Quality, gives us insightful tips that unveil the secrets to operational excellence and goal-oriented success.

To create a great user experience, it's crucial to understand the wants, goals, and needs of your target audience. In this podcast, Sourav discusses the creation of lasting user experiences in the Fintech world.

Service excellence is directly bolstered by employee excellence, as motivated and skilled employees are more likely to deliver exceptional customer experiences. This synergy between employee excellence and service quality ultimately enhances a company's reputation and competitive edge in the market.

Authentic leadership is a leadership approach centered around genuine and self-aware leaders who openly display their true selves, values, and beliefs. These leaders prioritize building meaningful connections, fostering trust, and promoting ethical behavior within their teams and organizations. By embracing authenticity, they inspire and empower others to excel, contributing to a positive and incl...

Hobbies matter in the corporate world as they boost well-being, reduce stress, and prevent burnout. They nurture creativity, diverse skills, and innovative thinking. Balancing work with hobbies improves time management and overall productivity. Hobbies also aid networking among colleagues with shared interests, fostering a positive work environment that values personal growth.

Career growth is the continuous development and advancement of an individual's professional journey. It involves acquiring new skills, taking on increased responsibilities, and achieving higher positions within an organization or industry. In this podcast, learn about specific aspects that help you achieve great career growth.

The future of talent acquisition is poised for a transformative shift driven by technological advancements. AI-powered automation, data analytics, and virtual hiring processes will revolutionize how organizations attract, assess, and hire top talent.

Digital Transformation enables Life Insurance carriers to leverage technology for streamlined processes, improved customer experiences, and increased operational efficiency. By embracing digital solutions, carriers stay competitive, adapt to evolving customer expectations, and drive growth.

The evolution of performance marketing can be ground breaking: It goes from traditional advertising to data-driven strategies, tracking measurable results and optimizing campaigns for targeted and efficient customer acquisition and engagement.

Unconscious bias represents a type of fallacy not clearly understood by many people. These biases can influence your actions at workplace. Know more about this through Isabel’s insightful talk.

Self-service adoption in insurance refers to the increasing trend of customers utilizing digital tools and platforms to independently manage their insurance policies, file claims, obtain quotes, and access information, leading to improved convenience, efficiency, and customer empowerment in the insurance industry.

Marketing Operations refer to the processes and teams that help a CMO execute his or her vision and plan. This includes managing and maintaining the company’s websites, social media pages and digital content or running digital marketing campaigns. Shyam discusses how outsourcing partners can being effectiveness and efficiency to marketing operations.

International Revenue Share Fraud (or IRSF in short) is a type of telecom fraud where criminals exploit the international revenue sharing agreements between telecommunications companies to generate fraudulent income.

Today there is a plethora of sophisticated, devastating, and frequent cyber-attacks, such as malware, ransomware, phishing, Trojan, website spoofing, IoT hacking, denial-of-service, crypto-jacking, and man-in-the-middle attacks (MITM), among others. LN talks about new trends in cybersecurity to fight such attacks.

5G is the fifth generation of mobile network technology, and it is expected to bring significant changes and improvements to the way we communicate and access information. Mehul talks about the implications of 5G in the modern world.

What is digital finance transformation? The CFO organization has to power the rapid digital transformation of modern enterprises. This is done through a four-step approach of developing an agile and scalable platform. Listen to Prasanth in this podcast to learn exactly how this is done.