In the Spotlight - The Smart Connected Workplace Podcast with Quocirca

In this episode of In the Spotlight, Louella Fernandes speaks with Quentyn Taylor from Canon Europe about the evolving cybersecurity landscape. They discuss the impact of AI on both attackers and defenders, common misconceptions in information security, and the challenges faced by IT teams – including addressing vulnerabilities in the often-overlooked print network. Taylor emphasises the importanc...

In this episode of In the Spotlight with Quocirca, John Bruno, COO of Xerox, discusses the strategic acquisition of Lexmark as part of Xerox’s reinvention strategy. The conversation covers the rationale behind the acquisition, the importance of strengthening Xerox’s core print business – and how Lexmark’s portfolio of products and services fits in – and the integration of IT services and digital s...

Kyle Murray, VP Product Development and Manufacturing, and Danny Molhoek, VP Sales EMEA, join Louella to discuss the challenges of achieving sustainable product innovation in the current market. They explore: ·        Today’s print market influencers and evolution ·        Why device innovation is critical in a mature...

Jason Cort, Director of Product Management and Marketing at Sharp Europe, joins Louella to explore the cybersecurity challenges small and medium businesses face. Drawing on newly published research, they discuss: •The current cyberthreat environment for SMBs and why they’re especially vulnerable •Regulatory changes that put further pressure on SMBs •Employee-related cyber risk and the lack of effe...

Darren Cassidy, President of Western Europe, joins Louella to share how Xerox is driving data innovation throughout its business, products and services to unlock its value for clients. They explore: ·        The Xerox Reinvention Strategy ·        How Xerox is addressing legacy brand perceptions through brand partnersh...

Artificial Intelligence and sustainability are two of the hottest topics in 2025. Far from being separate issues, they are highly interdependent. AI can address enormous challenges, including sustainability, but its deployment must take account of environmental impacts.  In this special episode, Louella puts HP’s MD Northern Europe Neil Sawyer and Sustainability Lead UK&I Nancy Powell In...

In the Spotlight with Stu Brookes and Keith O’Brien, PaperCut In the final episode of series 9, Stu and Keith join Louella to discuss recent announcements from PaperCut’s global partner summit and their views on the changing landscape for cloud printing. Stu and Keith discuss the changing dynamics of the print market in the K-12 education sector and the rapid adoption of PaperCut’s cloud print sof...

In this episode, Louella talks to Josh about Pharos’ new strategy around PrintOps, its strong heritage in the sector, and how it is looking to accelerate its lead in the enterprise space. Josh discusses the specific challenges for maintenance and uptime of print within large enterprises, introducing the PrintOps concept and how it is disrupting the print management as a new category oriented aroun...

In the Spotlight with Steve Inch, principal strategist for print security and product management at HP In this episode, Steve and Louella discuss print security, HP’s approach to zero trust print architecture, and its unique security solutions. Steve talks about the importance of keeping customers future-ready in the face of cyber threats, and how the business seeks to innovate in security solutio...

John and Louella discuss Xerox’s reinvention strategy and John’s views on changing customer and market dynamics. John recaps the workplace evolution from building-centred businesses to hybrid workplaces leveraging a distributed workforce post-pandemic and explains how this has driven Xerox to become a more responsive, services-led, software-enabled company with a larger partner ecosystem. Xerox re...

This episode sees Arjan and Louella discuss Lexmark’s strategy, sustainability approach, and future expectations as it introduces its own A3 MFP range. 

Arjan explains how Lexmark’s market approach focuses on industries where print is still critical to operations. He outlines the company’s diverse customer base, key sector expertise, and how it meets client needs with a combination of direct enga...

As the traditional print industry strives to meet changing customer needs, diversification and transformation are key. In this episode, Apogee CEO James Clark explains how the company has successfully made the transition into IT services. James notes the core skills Apogee possesses that are transferable to broader managed IT services and how taking a best-of-breed vendor approach helps the compan...

Louella and Will discuss how Datasec is bringing identity-native infrastructure management to the print industry. Will introduces the company’s approach towards supporting a world that is secure, but not encumbered by passwords and the risks associated with sharing secrets across an open internet. He explains the challenge customers face in adapting a zero trust approach to secure shared print dev...

Louella is joined by Issa Khoury, program manager for Microsoft Universal Print, to discuss the security, cost, and complexity challenges of traditional on-premise print. With continuing demand for hybrid, flexible working environments, legacy print infrastructure is increasingly becoming a headache for IT managers. Cloud printing is one solution, but until recently it has struggled to take off –...

Canon’s Peter Bragg joins Louella to talk about sustainability and how the company’s strategy has evolved. Peter explains how the company’s own environmental targets and customer demand for sustainable products and services are shaping strategic and operational activity. Louella and Peter discuss CO2 targets and the role of regulation, such as the Corporate Sector Reporting Directive, in driving s...

Join Louella and HP’s Global Head of Security, Ian Pratt, as they discuss HP’s advances in endpoint security through threat containment and endpoint isolation. Ian explains how HP’s security strategy has evolved from a hardware/firmware focus to a holistic approach that secures OS, applications, user data, and content, providing the best security on the endpoint through HP Wolf Security. Threat co...

Mike Puglia, General Manager of Security Products at Kaseya joins Louella to discuss the managed services opportunity for MPS providers in security. As many traditional MPS providers seek to transition to offer broader IT and security services, challenges can emerge across skills and expertise recruitment in a very competitive market. Mike and Louella discuss how the market has evolved and emerged...

Jason Cort from Sharp Europe and Gavin Rawson from Bitdefender join Louella to discuss security for SMBs and the partnership between Sharp and Bitdefender. With SMBs facing a fast-changing range of threats to their endpoints, and attackers using tools such as AI to make their campaigns more sophisticated, it’s not surprising that Sharp research shows 2 in 3 European businesses feel anxious about s...

Mike Scrutton, director of print technology and strategy at Adobe, joins Louella to discuss Adobe’s print technology innovations and how Adobe PDF – which is now officially an ISO Standard – has been key to its driverless printing model. In this fascinating and wide-ranging episode, Mike explains Adobe’s mission to make publishing accessible to all, and how security plays an important part in toda...

Louella and guests Mike Harris and John Villegas from Elatec discuss how to improve print security in highly flexible, hybrid work environments, and how the print channel can develop a stronger security sales proposition. With Quocirca research showing that print remains an important part of most organisations and 60% of data breaches relating to insecure printing practices, how can businesses ens...

Steve Pearce, Group Head of Marketing at Kyocera joins Louella to talk about the phenomenon of ‘greenhushing’ and why some companies lack the confidence to talk about their genuine environmental achievements. Steve underlines the importance of making customers, colleagues, prospects and future employees aware of the sustainability performance of the business, and how bringing channel partners on t...

In this edition of In the Spotlight with Quocirca Louella is joined by Joerg Hartmann, MD of Konica Minolta Germany and Austria, to discuss sustainability, security, AI, and other trends in the print industry. Konica Minolta is focused on a net-zero goal for 2050 through a mix of internal measures and technological advances. The company is seeing sustainability rise up the purchasing agenda and re...

In this edition of In the Spotlight with Quocirca Louella is joined by James Masters, EMEA VP, LRS, to discuss the company’s products, strategy, focus on enterprise market and plans for 2024.James explains the company’s history in large enterprises, starting from mainframe-related products and progressing through back-end application-related output solutions and serverless solutions. He explores h...

In this edition of In the Spotlight with Quocirca Louella is joined by Radek Tetik, Chief Technology Officer, MyQ to discuss AI at MyQ and the company’s strategy for 2024.Radek discusses how advances in computing power have led to the democratisation of AI and how it is enhancing workflows for customers that still receive a lot of paper-based data. MyQ’s products have been using AI and machine lea...

In this edition of In the Spotlight with Quocirca Louella is joined by Stephen Millier, Chief Digital Officer of Xerox to discuss the “Relevance of AI in the Hybrid Workplace.”AI has truly come of age in 2023, entering the public consciousness and sparking huge debate. But now that it is here, businesses face the challenge of working out its relevance and use cases for solving their specific pain...