In the Spotlight - The Smart Connected Workplace Podcast with Quocirca

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Andreas Schneider, Head of Customer Service and Operations at Canon Europe, to explore how service excellence is becoming a critical differentiator in the evolving print industry. The conversation examines Canon’s transformation from traditional break-fix support to proactive, predictive, and value-...

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by JD Carter, Chief Strategy Officer at Vasion, to discuss how organizations can modernise print infrastructure in a zero trust, cloud-first world. The conversation explores the growing gap between broader IT modernisation and legacy print environments, the evolution of Vasion from its PrinterLogic roo...

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, sits down with Louie Pastor, CEO of Xerox, for a special 100th episode discussion on leadership, transformation, and the future of the print industry. Louie reflects on his unconventional journey from corporate lawyer to Xerox CEO, sharing the leadership principles that have shaped his approach to driving change...

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Mark Asbridge from MyQ to explore how MyQ is addressing the ongoing challenges of print driver deployment and simplifying printer setup through its provisioning profiles. Mark shares insights from his 15+ years in the print industry, discussing the complexity of modern IT environments, the shift tow...

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Aurelio Maruggi, President of HP Office Printing Solutions, to explore how HP is addressing new opportunities around AI-driven and secure document workflows for SMBs. As the podcast marks its five-year anniversary, Aurelio reflects on his 40-year career in the print industry and shares insights into...

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Jason Court and Olivier Massonnat from Sharp Europe to explore the concept of human-led AIoT and the next evolution of agentic AI. The discussion highlights how Sharp is integrating artificial intelligence with the Internet of Things to create smarter, more connected workplace solutions, as showcase...

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Kelly Woodfin from Ricoh Europe and Rowan Jeffreys-Hoar from Ricoh UK to discuss how Ricoh is driving growth through its newly launched Unity Channel Partner Program. As the podcast celebrates its five-year anniversary, the conversation explores the strategy behind the Unity program, its rollout acr...

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Vasco Falcão, Head of Digital Workplace in Europe at Konica Minolta, to explore how organisations can move from AI hype to real operational value. Vasco shares insights from his leadership journey across finance, consulting, and over two decades at Konica Minolta, highlighting the company’s transfor...

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Kevin Pickhardt, Executive Chairman at Pharos Systems, to discuss why 2026 is set to be the tipping point for enterprise cloud print modernisation. Building on previous conversations with Pharos, Kevin shares insights into the accelerating shift from legacy print infrastructure to cloud-native platf...

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Will Parker of Datasec to explore the future of identity management in the managed print services (MPS) market. The discussion dives into the growing importance of identity-centric security, the role of cryptography and cloud-based solutions within Microsoft 365 environments, and how organisations m...

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by David Fitzsimons, Director of the European Remanufacturing Council, to explore the accelerating shift toward a circular economy. They discuss how sustainability is becoming embedded in European legislation—from the Digital Product Passport to EcoDesign requirements—and how these frameworks are trans...

In this episode of In the Spotlight with Quocirca, Louella Fernandes sits down with Munu Gandhi, President of Xerox IT Solutions, for an in-depth conversation on the rapidly evolving IT and services landscape. Munu shares insights into his career journey and leadership approach, Xerox’s strategy in delivering end-to-end IT services, and how the company is helping customers navigate hybrid work, cy...

In this episode of In the Spotlight with Quocirca, Louella Fernandes speaks with Richard Wells, Head of Market Development at EpsonEurope, about Epson’s strategic approach to sustainable printing, the shift from laser to heat-free inkjet technology, and the growing importance of energy efficiency for customers. They explore industry trends shaping the future of print, how organisations can reduce...

In this episode of In the Spotlight with Quocirca, Louella Fernandes speaks with Marc Theaman, aka Thermal Theaman, from Toshiba about how the company is evolving its strategy across print, solutions, and digital transformation. Marc shares insights into Toshiba’s vision for the future workplace, the role of managed print and managed services, and how the organisation is supporting customers throu...

In this episode of In the Spotlight with Quocirca, Louella Fernandes speaks with Jim LaRoe, CEO of Symphion, to uncover the growing cybersecurity risks facing print fleets and printer-adjacent endpoints. They discuss why complacency is one of the biggest threats to print security, how organisations can strengthen cyber hygiene across multi-vendor environments, and the role of automated Print Fleet...

In this episode of In the Spotlight with Quocirca, Louella Fernandes speaks with Fernando Maronienne from Brother USA to discuss how Brother is evolving its Managed Print Services (MPS) proposition for the U.S. dealer market. Fernando shares his journey from Ricoh to leading Brother’s B2B division, “Brother for Business,” and explains how the company is expanding its enterprise footprint. The conv...

In this episode of In the Spotlight with Quocirca, CEO Louella Fernandes is joined by Mike Reynolds and Shelley Seewald from Tungsten Automation to explore how AI, automation, and cloud technologies are reshaping the future of print management. From content-aware printing to hybrid cloud infrastructures and print security, this conversation reveals how organisations can modernise their print envir...

Microsoft’s Issa Khoury talks to Louella about the evolution of printing in a hybrid work environment, focusing on Microsoft Universal Print. They discuss the importance of security, sustainability, and the integration of AI in modern print workflows. They track the transition from traditional on-premise print management to cloud-based solutions, emphasising the need for print industry organisatio...

As Konica Minolta marks the twentieth anniversary of the launch of bizhub technology, Olaf Lorenz joins Louella Fernandes to reflect on the shifts that have taken place since its inception. They discuss the move from traditional output devices to integrated input devices that support digitisation and AI workflows. Sustainability challenges, customer priorities, and the future of print in a digital...

In this episode, MyQ’s Head of Business Consultancy Mark Asbridge talks to Louella Fernandes about the evolving print industry landscape, focusing on personalisation and customisation, MyQ’s successful growth and future strategies, and the impact of cloud technology. They discuss the differences in cloud adoption between SMBs and enterprises, post-pandemic print volumes, and the integration of AI...

Nathan Thomas and Paul Birkett of Ricoh join Louella Fernandes to discuss the challenges and opportunities of modern workplace transformation. They explore the evolving concept of workplace experience, the integration of technology, the importance of sustainability, and the role of data in optimising workplace environments. Nathan and Paul highlight Ricoh’s innovative approaches to developing offi...

In this episode of In the Spotlight with Quocirca, Mark Kouwenberg of MPS Monitor and Richard Barfield of Zebra Technologies join Louella Fernandes to explore the growing opportunities for label printing in managed print services (MPS). They explain the boom in demand for label printing driven by ecommerce growth and the opportunity for MPS providers to replace often outdated incumbent devices wit...

In this episode of In the Spotlight with Quocirca, Louella Fernandes discusses the enduring role of print in the modern workplace, particularly in the context of hybrid work environments. She is joined by Mike Reynolds and Ben Roberts from Tungsten Automation to explore the challenges organisations face with legacy print infrastructures, the importance of securing print environments, and the benef...

In this episode, Louella Fernandes speaks with Jim La Roe, CEO of Symphion, about the critical importance of print fleet cybersecurity and the company’s innovative offering of print fleet cybersecurity-as-a-service. They discuss the common, but often-overlooked vulnerabilities associated with printer endpoints and how print security has evolved along a proprietary path, as well as the challenges l...

In this episode, Louella Fernandes speaks with Jordan Darragh, CEO of PrintReleaf, about the role of carbon offsetting in the print industry. They discuss the journey of PrintReleaf, the significance of understanding print-related carbon footprints, and the challenges of navigating sustainability conversations. The discussion also highlights the differences between verified and certified carbon of...