In the Heart of Care: Voices from the frontlines of resuscitation and healthcare

A sudden cardiac arrest at a middle school dance could have ended in tragedy; but it didn’t. Luckily, nurse and chaperone Trish Hendershot was nearby – ready to step in, start CPR, and access an AED in time to save a student’s life. In this episode of In the Heart of Care, we explore how classrooms and campuses can become more prepared for sudden cardiac emergencies. Trish walks us through what ha...

Every year, thousands of newborns must be transferred from one hospital to another for more specialized care. For neonatal transport teams, these moments demand calm under chaos, as they work tirelessly behind the scenes to deliver advanced care on the move.  In this episode, we meet Deb Rice, a seasoned nurse from Kentucky Children’s Hospital who has spent nearly forty years stabilizing frag...

In a crisis, every second counts– and every skill must be sharp. Traditional training often leaves long gaps between practice sessions, which in turn can allow lifesaving skills to fade. Low-Dose, High-Frequency training flips the traditional learning model: short, frequent refreshers that keep knowledge and confidence fresh. In this episode of In the Heart of Care, host Dr. Ash Panchal speaks wit...

Systemic racism and discrimination have been contentious buzzwords in health care in America in recent years. In this episode of In the Heart of Care, we explore how the nurse workforce is grappling with how bias shows up at work, and what strong and resilient teams can do to show up better for their patients and colleagues. Dr. Jacqueline Nikpour of Emory University, and Dr. Marina Del Rios join...

The opioid epidemic has a complex history shaped by medical overreach, shifting political priorities, and evolving public attitudes toward addiction and recovery. In this episode of In the Heart of Care, voices like Michelle Whitaker, Nurse Manager at SPOT, a drop-in center for people with substance use disorder at Boston Health Care for the Homeless, and Dr. Derrick Glymph, educator and Assistant...

Resuscitating a child is not the same as resuscitating an adult. Pediatric-CPR requires different techniques, considerations, and often, an even greater sense of urgency. Dr. Sylvia Owusu-Ansah shares how disparities in cardiac care influence a child’s survival outcome. Pediatric Nurse Practitioner Blythe Pollack brings her frontline experience to the conversation, discussing the life-saving role...

When every second counts, preparation isn't optional, it's lifesaving, especially for newborns. In this episode of In the Heart of Care, we explore the critical "firsts" that define neonatal resuscitation. Mariah Snyder, a neonate nurse, shares her experience responding to a high-stakes neonatal code, illustrating how preparation, steady teamwork, and hands-on training can make all the difference...

When emergencies strike in the most remote corners of the country, healthcare teams rely on quick thinking, mobile training, and airborne response to bridge the critical gap. Chris Martin, director of simulation-based training at Washington State University, highlights how mobile simulation training is making a huge impact on rural healthcare and shares actionable strategies for healthcare workers...

Women are less likely than men to receive lifesaving care during a cardiac arrest, a disparity that can mean the difference between life and death. Understanding why this gap exists is the first step toward changing it—and ensuring everyone gets the help they need, when they need it most. In this episode of In the Heart of Care, Heather Baker shares the story of her sudden cardiac arrest: an ordin...

Climbing the corporate ladder can be challenging in any healthcare career, but especially in a hospital setting. It takes deep experience, humility, and perseverance to lead high-performing teams, where the stakes are highest. Today we explore, how nurses in particular, can take advantage of continuous learning to take their careers to the next level. Certified global nurse consultant, Amanda Slag...

Burnout in healthcare is no longer an individual issue. It's a systemic challenge affecting the well-being, engagement, and sustainability of our workforce. Today, we explore how healthcare organizations can lead the way in shifting from burnout to balance through structured, evidence-based support.  Dr. Kristin Jacob, director of BeWellMED at Corewell Health, shares innovative approaches to...

What if you could get high grade hospital-level care in the comfort of your home? In this premiere episode of In the Heart of Care, we explore how healthcare innovators are disrupting the status quo of hospital care.  Dr. David Levine, the clinical director of research and development for Mass General Brigham Healthcare at home, is leading efforts to prove that hospital-level care can be deli...

How do high-performing healthcare teams prepare for the most critical moments in care? In the Heart of Care—presented by RQI Partners—is a podcast for frontline healthcare professionals, nurse educators, and clinical leaders committed to resuscitation training, improving patient outcomes, and building a culture of continuous readiness. Hosted by Dr. Ash Panchal, emergency physician, educator, and...