IAOP PULSEcast

Poland has quietly become one of the world's most sophisticated outsourcing markets — and most US firms still haven't taken a serious look. In this episode, IAOP sits down with Wiktor Doktor, founder of Pro Progressio and a leading voice in Poland's BPO and GBS ecosystem, to explore what makes Poland a compelling — and often underestimated — destination for global service delivery. Wit...

The Road Ahead: Expert Insights on Overcoming 2025’s Biggest Challenges from IAOP's Global Advisors Moderated by Mark Voytek, COP, Chief Advisor of Thought Leadership, IAOP, Founder and Managing Partner, Voytechnology Partners and Member of IAOP's Leadership Hall of Fame Panelists: Todd Hintze, Partner, Wavestone; Anupam Govil, COP, Managing Partner, Avasant; Juan Coronado, Managing Director, Delo...

Inspiration Applied Kevin Parikh, COP, Chairman & CEO, Avasant, and Member of IAOP's Leadership Hall of Fame In today’s hyper-competitive and tech-driven world, the pace of innovation is accelerating at an unprecedented rate, reshaping industries and redefining how businesses operate. This keynote explores how organizations can harness the power of next-generation technologies to drive innovat...

In this episode, Mark Voytek sits down with Suzanne Leopoldi-Nichols. Suzanne is an expert on Next-Gen Shared Services (NGSS) and Global Business Services (GBS).  She is a seasoned executive leader with an extensive background in transforming and optimizing GBS organizations across various industries.  With more than two decades of experience, Suzanne has established herself as a strategic visiona...

In the first podcast in the series, IAOP's Chief Advisor of Thought Leadership, Mark Voytek, sits down with Kate Vitasek, an international authority for her award-winning research and Vested® business model for highly collaborative relationships. Vitasek, a Faculty member at the University of Tennessee, has been lauded by  World Trade Magazine  as one of the “Fabulous 50+1” most influential pe...

From OWS23 Speakers: Peter George, Partner, Baker McKenzie Sam Kramer, Partner, Baker McKenzie The pandemic has had significant impact on outsourcing, particularly with respect to service delivery models and the work from home practices. In addition, the increased use of digital technologies, robotic process automation and artificial intelligence to manage pandemic risks is furthering these change...

In this episode of PULSEcast, IAOP's CEO, Debi Hamill, sits down with Susanne Richter-Wills, the VP of Partnerships EMEA at ScaleHub, to discuss crowdsourcing and the advantage of collective intelligence - both artificial and human - in bringing humans into the loop in new ways.

In the next installment of the 'sits down with' series, Debi Hamill, IAOP's CEO, has a chat on digital technologies, transformation and what it all means for the industry's future with Vinny Sanchez, the Global Co-chair of DLA  Piper's Technology Transactions and Strategic Sourcing practice, who is highly recognized as a leading technology and outsourcing lawyer by The Legal 500 US and Chambe...

In the third installment of the 'sits down with' series, Debi Hamill, IAOP's CEO, has a chat with Sandrine Asseraf, Group Managing Director North America and ESG, Webhelp related to her specific focus on Environmental, Social & Governance (ESG). As a global outsourcer operating in over 55 countries, Webhelp is uniquely placed to implement scalable Impact Sourcing practices. Sandrine shares her...

IAOP's CEO, Debi Hamill, sits down with Kevin Parikh, CEO and Chairman of Avasant. Kevin is widely acknowledged as a global thought leader, futurist, and expert on digital business strategies, technological solutions, innovation and business transformation. An avid philanthropist, and Chairman of the Avasant Foundation, Kevin is dedicated to initiatives that support disadvantaged youth and women e...

Debi Hamill sits down with, Michel Janssen, Chief Research Officer and co-founder of Everest Group’s research practice to take a sneak peek at the results of our survey "It's Not a Talent War, It's a New Reality" that was recently completed in partnership with IAOP.  This research addresses the major concern that all organizations want to get to the bottom of: What can be done to mitigate the...

The need for businesses to be agile, innovative, and data-savvy to compete and thrive emerges loud and clear, but so, too, do concerns around privacy, security, and integration with legacy IT systems. In its sixth year, Baker McKenzie’s Digital Transformation & Cloud Survey captures major trends and attitudes toward the use of data through a global lens of respondents in legal, technology, and...

From OWS21 As organizations face unprecedented economic uncertainty and market pressures, a strong supplier eco-system is viewed as a strategic advantage today. It’s becoming increasingly apparent, especially in the post-pandemic world, that digitally-enabled businesses have a clear edge when it comes to managing and nurturing supplier relationships. Join us for this insightful discussion to under...

In this PULSEcast episode, IAOP CEO, Debi Hamill, chats with Alex Rochlitz, Vendor Strategy and Execution Partner at Google, about impact sourcing and how it works in the outsourcing industry. Throughout his career, Alex has helped shape the outsourcing strategy and operations at some of Fortune 500s most notable brands. Now, at Google, he manages outsourcing strategy and execution for several key...

REGULATIONS & COMPLIANCE IN THE NEW NORMAL Moderator: John Bree, Chief Evangelist and CRO, Supply Wisdom Panelists: Alpa Inamdar, Head of Third Party Governance Advisory, BNY Mellon Michael Nacarato, COP, IAOP's Buy-Side Ambassador Jennifer Duest, Associate Director, Vice President, Corporate Insurance and Global Third-Party Risk Manager, Wellington Management Company LLP Leaders from the fina...

Suraj Prashad , Vice President and Head of Strategic Sourcing, Hanover Insurance Mark Voytek , Chief Customer Officer, SirionLabs Most organizations today rely on a complex ecosystem of external third parties/suppliers. The traditional Third Party Risk Management (TPRM) approach has focused on the compliance and regulatory aspects - while still important, it’s not enough anymore. Companies need to...

PART 1 - Kevin Parikh, Chairman & CEO, Avasant PART 2 - Rawle Howard , AVP & Chief Procurement Officer, Howard University; Anupam Govil, Partner, Avasant; J oe Frampus , Partner, Avasant; Michael Serghiou , Director, Professional Services & Externalization, Merck In the era of Digital Transformation, our vendor relationships have become increasingly complex. The rapid adoption of digit...

Join us as we discuss what we’ve learned from working from home, what’s emerging and most importantly, what’s possible, with workplace expert, Kate North from Colliers.

The Covid-19 outbreak is first and foremost a health crisis that has impacted the lives of tens of millions across the globe. However, it has also had a growing and lasting impact on the global economy. The world that emerges post the battle may look very different from the one we lived in before the pandemic began, and will shape our world for years to come. This has certainly reshaped the sentim...

Moderator: Jon Browning, CEO, Global Mentorship Initiative Panelists: Maryana Iskander, CEO, Harambee Youth Employment Accelerator; Dan Lang, Senior Vice Preseident, Sutherland; Stacie Herring, VP, Consumer Services Experience, Intuit  Impact Sourcing not only presents enormous opportunity for professional advancement of marginalized communities through training and steady, fair-wage employme...

The COVID-19 pandemic is more than just a health crisis; its ripple effect is impacting all of us and our work. Though there is no real playbook—and no predicting the future—at this pivotal moment, there are clear choices to make. Members of IAOP’s Strategic Advisory Board, representing the key stakeholder groups—buyers, providers and advisors—come together to discuss their experiences, trends and...

Digital brings new, exciting market opportunities that increase service providers relevance. However, the increasing use of automation, AI/ML and cognitive computing are changing the outsourcing core, its people. Digital is not the same game with new rules. It is a new game. While traditional outsourcing responds to five client needs of advisory/decision making, staff augmentation, project-based c...

This comes from a popular OWS2.0 session entitled Sourcing for Agile - A Deep Dive into Innovative Sourcing Methods to Drive Value from Agile Development and Still Hold Vendors Accountable for Outcomes, presented by Boris Abezgauz, Partner, PwC Strategy& and Skanda Janakiram, Manager, Strategy, PwC Strategy&.

Maura Hudson, COP, Senior Vice President, Colliers and Michelle Needles, Executive Managing Director, Colliers Unconscious biases are social stereotypes about certain groups of people that individuals form outside their own conscious awareness. Everyone holds unconscious beliefs about various social and identity groups, and these biases stem from one’s tendency to organize social worlds by categor...

The  IAOP Governance Chapter is pleased to present Enterprise  Sourcing & Lifecycle Risk Management, featuring John Bree, SVP, Partner, Neo Group; Jennifer Duest,  VP, Corporate Insurance & Global Third-Party Risk Manager; and Marica  Imer, VP, Asc. Director of Finance Administration - Enterprise Sourcing  both with Wellington Management Group.  Moderated by&n...