IAOP PULSEcast

Business EN ↓ 32 episodes

This is IAOP PULSEcast, where we explore topics big and small affecting the world of collaborative partnerships. From AI and RPA to governance, contracts, digital technologies, outsourcing, impact sourcing and more, PULSEcast covers the latest trends and best practices to keep you educated and informed. http://www.iaop.org

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IAOP PULSEcast

Episodes

Episode 7 - The Employee Resource Group Movement 21.11.2019 57:40

Brought to you by IAOP's Women Empowerment, Leadership and Diversity Chapter.

Episode 6 - The Evolution of Socially Responsible Outsourcing 10.09.2019 58:32

The IAOP SRO Chapter held a webinar August 20, 2019 on The Evolution of Socially Responsible Outsourcing and why it is relevant now more than ever. Socially Responsible Outsourcing (SRO) can trace its origins back 75 years, but integrating SRO concepts and policies today can still be a challenge for BPO buyers and service providers. IAOP’s SRO Chapter presented a panel event to discuss how to impl...

Episode 5 - How to Be a Good Customer 31.07.2019 1:00:21

IAOP's Voice of the Customer and the Sales/Marketing chapters held a webinar on June 19, 2019 and turned the tables by asking if a customer is a good customer rather than if a supplier is a good supplier. This was a high energy panel discussion between suppliers and customers, where we heard expectations of a Customer Sourcing Executive and Supplier VPs as they engaged in dialogue that will ultima...

Episode 4 - Regulatory & Governance Trends Impacting Financial Services and Insurance 14.05.2019 41:10

Speakers: Michael Nacarato, COP, Transamerica and IAOP’s Buy-Side Ambassador; John Vonesh, Partner, ISG  In this session excerpt from OWS19, John and Michael discuss the business and regulatory governance challenges impacting insurance companies, and how operational and technology strategies are being refined to meet those challenges. New and disruptive technologies will reshape insurers’ int...

Episode 3 - Emerging Tech and Digitization are Changing Your Relationship with Outsourcing Partners 02.04.2019 47:17

A sneak peek into IAOP's OWS conference with a spotlight on emerging tech from Boris Abezgauz and Dan Priest from PwC Strategy&.

Episode 2 - Risk & Trends in the European Outsourcing Market 23.08.2018 56:00

In this session, we discuss key opportunities and main market trends of the European outsourcing market in 2018, stressing the strengths of the market, which can be shared to support outsourcing initiatives globally, as well as openly communicate about leading trends and risks by sharing key resources for better understanding on both buyers’ and sellers’ points of view. Featuring moderator: Wiktor...

Episode 1 - New European Cross Borders Workers Regulations 10.07.2018 52:24

Host Amanda Safdar, IAOP's Director of Global Events, shares a recent panel discussion form EOS18 on the practical understanding of the current regulation but also its potential evolution.