Humanizing Healthcare

In this episode, we talk with Melisa Serventi, Chief Nursing Officer at Banner Page Hospital, about how they are achieving long-term goals and driving annual initiatives with co-designed planning at staff member retreats. This episode was recorded live at the 2024 Planetree Person-Centered Care Forum in New Orleans, LA.

In this episode, we talk with Dr. Tom Speigel, System Chief Quality Officer at University of Chicago Medicine, about how they are improving clinical outcomes by engaging with and listening to frontline caregivers. This episode was recorded live at the 2024 Planetree Person-Centered Care Forum in New Orleans, LA.

What’s the future of personalized healthcare? In this episode, Dr. Patrick McGill, Chief Transformation Officer at Community Health Network, shares how his system uses cutting-edge tools like ambient documentation, AI, and precision nudging to enhance the patient experience and improve clinical outcomes. Dr. McGill explains the evolving role of technology in healthcare, focusing on personalized ca...

Imagine a healthcare system where technology improves outcomes and strengthens the relationships between doctors and patients. That’s not a distant dream—it’s happening now. Meet Lawrence Hamilton, EVP of Performance at The Permanente Medical Group. With experience from the UK, Tanzania, and now the U.S., he’s seen healthcare challenges and opportunities from every angle. His journey has led him t...

The need for trusting patient relationships has never been greater. Healthcare as an industry has a lot to learn from industries such as hospitality, which offer highly welcoming and personalized services to build lasting guest relationships. In this episode of Humanizing Healthcare, we are joined by Sven Gierlinger, Chief Experience Officer at Northwell Health, to discuss how they are applying th...

The healthcare system can often feel impersonal and cold. Patients are shuffled through appointments, clinicians struggle with burnout, and the focus seems to be on efficiency rather than care. But a revolution led by patients demanding a return to human-centered healthcare is brewing. Clinicians will definitely join the revolution. In this episode, Chris Malone is joined by Dr. Victor Montori. He...

At times, the healthcare industry seems to have become impersonal and focused more on efficiency than empathy. In this episode of Humanizing Healthcare, Chris Malone speaks with Kevin Mahoney, CEO of the University of Pennsylvania Health System. Kevin has an interesting story on his journey in healthcare to his current position. At Penn Medicine, he has led work to advance personalized care by cha...

In this episode, we talk with Dr. Shannon Phillips, Chief Health Officer at Joyous, about listening to caregivers – not just for their sake, but to improve patient care and the overall healthcare experience. Healthcare is a human-centered field, yet too often the voices of caregivers often get lost in the industry's complex systems. Research shows that caregivers cannot provide compassionate, high...

In this episode, we talk with Dr. Dana Safran, President & CEO at National Quality Forum, about her groundbreaking work on the importance of patient-clinician relationships and their remarkable impact on healthcare outcomes. Dr. Safran's research paints a clear picture: trust and a focus on whole-person care are not just feel-good concepts but essential drivers of positive healthcare outcomes....

In this episode, we talk with Dr. Adrienne Boissy, Chief Medical Officer at Qualtrics, about the delicate balance of personal and professional life in healthcare, the impact of systemic challenges on patient and caregiver experiences, and the transformative power of relationships in healing. Listen in for tips on how we can bring humanity back to healthcare, one conversation at a time. Key Takeawa...

In this episode, we talk with Dr. Leslie Jurecko, Chief Safety, Quality & Experience Officer at Cleveland Clinic, about the safety, quality, and experience initiatives that enable their renowned culture of care and engagement for both patients and care providers. Dr. Jurecko advocates for infusing a human touch in healthcare and fostering a culture of psychological safety. She addresses challe...

In this episode, we talk with Doug Johnson, Patient Experience Officer at Endeavor Health, about how they are Delivering Person-Centered Care One Moment at a Time for both patients and care team members. As Endeavor Health, a newly named health system in the Chicago area, brings together various hospitals under one unified brand, Doug sheds light on the importance of humanizing healthcare experien...

In this episode, we talk with Dr. Doug Salvador, Chief Quality Officer at Baystate Health, to hear how they are Building Trust Through Transparency to create meaningful improvements in safety, experience, and outcomes for both patients and caregivers. Dr. Salvador highlighted several challenges in the current healthcare paradigm. The inability to meet the growing needs of patients and communities,...

In this episode, we talk with Dr. Reg Blaber, EVP and Chief Clinical Officer at Virtua Health, joined us to discuss the journey of Virtua Health in championing the cause of humanizing healthcare. With a profound commitment to clinical excellence, patient safety, and the overall patient experience, Virtua Health's mission is rooted in acknowledging that patients are not merely cases or numbers; the...

We had the privilege of chatting with Dr. Kendell Cannon, the Chief Medical Officer at Herself Health, in a recent interview to discuss the importance of humanizing healthcare and how Herself Health is leading the charge in redefining the healthcare experience for women as they age. Herself Health was born out of recognizing that women have unique healthcare needs that often go unaddressed. Women...

In this episode, we talk with Joy Peters, Chief Nursing Officer at Allegheny Health Network's Jefferson Hospital about how their Emergency Department has dramatically improved patient experiences and staff engagement before, during and after the pandemic.

In this episode, we talk with Dwight McBee, Clinical Health Equity and Chief Experience Officer at Jefferson Health, about how Jefferson is elevating experiences for both the patients and care providers through health equity and artificial intelligence.

In this episode, we talk with Dr. Greg Makoul, Chief Transformation Officer at NRC Health. He explains their focus on Human Understanding and how's personalizing care experiences for both the patients and clinicians they serve.

In this episode of Humanizing Healthcare, we talk with Dr. Thomas Howell, Asst. Medical Director of Patient Experience at Mayo Clinic. He shares insights on how Mayo Clinic is redesigning care delivery and their use of technology to enable experiences that are more rewarding for both patients and clinicians.