HR on the Frontline

Send us Fan Mail With recruitment and retention becoming more challenging than ever, many companies across different sectors are becoming more creative in how they structure their compensation plans, and supplementing their basic salary offerings with additional benefits and rewards in order to gain a competitive edge in the market. In this episode, our Head of People Noah Warder talks to Patrick...

Send us Fan Mail When an employee is going through a tough personal time, what do you do? What kind of help can you and your company offer them?  And how do you put policies in place to ensure all of your team have the support they need, when they need it most? HR on the Frontline delivers real conversations and practical takeaways to help HR leaders navigate today’s workplace challenges and lead...

Send us Fan Mail A lot of people view frontline jobs in sectors like manufacturing and retail as short-term gigs with limited potential.  So how do you change their minds? How do you create clear pathways for them to grow and develop their careers within your company? HR on the Frontline delivers real conversations and practical takeaways to help HR leaders navigate today’s workplace challenges an...

Send us Fan Mail Does employee experience in the finance sector need a makeover? As much as 53% of finance employees consider changing jobs within a year of joining, suggesting that the culture, working demands, and environment is falling short of modern employee expectations. So what needs to change? HR on the Frontline delivers real conversations and practical takeaways to help HR leaders naviga...

Send us Fan Mail It’s no secret that manufacturers, retailers, and other frontline and deskless employers are finding it harder and harder to attract and retain talent. Today’s employees are more discerning than ever, and frequently seek out companies that offer more nurturing cultures, superior rewards, and a modern, people-first employee experience.   So have frontline employers fallen behind in...

Send us Fan Mail People don’t just become leaders the second they are promoted to leadership roles. True leadership – and the skills and behaviors that go with it – is something professionals have to choose, and starts from within. So how can you, as a People Leader, encourage your employees to embrace this kind of leadership? In this webinar, our Head of People Noah Warder will talk to Kevin Ames...

Send us Fan Mail There’s no workforce that needs some love right now more than frontline workers. Across hospitality, retail, healthcare, and other industries, deskless employees are feeling underappreciated, overworked, and burnt out.   But I can tell you from experience, it’s not easy to deliver recognition effectively in these organizations. HR on the Frontline delivers real conversations and p...

Send us Fan Mail The manufacturing workforce is a diverse mix of people in different backgrounds and roles.  So how do you make recognition work in the industry? How do you drive adoption for both office and frontline employees? How do you make sure your program drives the results you want? And how do you measure that success? HR on the Frontline delivers real conversations and practical takeaways...

Send us Fan Mail What do you do when your People Team doesn’t actually have that many people in it? It takes a lot of work t o build a strong culture… but sometimes, HR isn’t given all the resources it needs. So, how do you make it work when there’s only a couple of you – or even just one of you – handling recruitment, engagement, recognition, and everything else?  How do you thrive in a small HR...

Send us Fan Mail If there’s one thing the pandemic showed us it’s just how vital the work of dedicated employees in the healthcare industry really is. But the sector is facing a labour shortage crisis in the next decade, and organizations in every part of the industry are finding it increasingly difficult to attract and retain both clinical and non-clinical staff. So how can HR leaders in healthca...

Send us Fan Mail Long hours. Heavy workloads. Difficult customers. In a post-pandemic world, employees in frontline and deskless jobs in sectors like healthcare, retail, food services and manufacturing are feeling the pressure. And over time it can lead to something nasty… Burnout. Burnout is now one of the biggest causes of frontline employees leaving their jobs. It’s bad for them, and it’s bad f...

Send us Fan Mail Today’s working parents don’t want to have to compromise their career progress for the sake of their families – or vice versa.  That’s why a good parental leave policy can actually be a competitive advantage when it comes to attracting and retaining staff. But what goes into getting parental leave right? How do you ensure that working parents are given the support they need, both...

Send us Fan Mail Every company wants an inclusive culture, but what does that really mean ? And what practical steps can you take to make it happen?   In this week's Culture Clinic, Guusto’s Co-Founder Skai Dalziel and executive HR and Total Rewards Expert Shelley DaCosta talk about what inclusion in the workplace actually is, and why it’s challenging to make it happen. HR on the Frontline de...

Send us Fan Mail Change is tough on everyone at a company, but especially HR folks. When your company is going through big transitions, your employees and leaders look to you to help maintain stability.  All while you’re still adjusting to the new normal yourself. So how do you steady the ship when you’re still building it? In this episode of Culture Clinic, Guusto’s Co-Founder Skai Dalziel and ex...

Send us Fan Mail Different companies have different cultural dynamics. Some are more rigid, some are looser.  Some are more authoritarian, and some give their employees more freedom. But what type of culture do you have?  And is it the right kind of culture for your company? In this week's Culture Clinic, Guusto’s Co-Founder Joe Facciolo and executive HR and Total Rewards Expert Kwesi Thomas...

Send us Fan Mail How aligned is your company? Do you feel like everyone is on the same page?  Or are microcultures across different teams developing? And is that a bad thing?  How important is an aligned culture to success ?  In this week's Culture Clinic, Guusto’s Co-Founder Skai Dalziel and executive HR and Total Rewards Expert Kwesi Thomas discuss practical ways to give your employees a vo...

Send us Fan Mail Is the office holiday party a chore, or something people look forward to? Do your employees want a Friday foosball tournament, or would they rather just go home? What social activities are actually valuable for team-building and culture, and what should you just forget about? In this week's Culture Clinic, Guusto’s Co-Founder Skai Dalziel and executive HR and Total Rewards Ex...

Send us Fan Mail Want to know how to make your company better for your people? Ask them! An employee listening strategy can help you better understand what your people want, what they need, what their challenges are, and what you can do better. But where do you start? In this week's Culture Clinic, Guusto’s Co-Founder Skai Dalziel and executive HR and Total Rewards Expert Shelley DaCosta disc...

Send us Fan Mail A lot of frontline companies have historically had high turnover. But does it have to be that way? Even though many in the workforce still view jobs in areas like retail, hospitality, and food services as short-term options, ongoing labour shortages mean People Leaders in these industries need to try and foster long-term retention and growth in order to build a sustainable talent...

Send us Fan Mail As the old saying goes, ‘a happy worker is a busy worker’ . But does that hold true in the real world?  How important is morale to productivity? And how do you maintain it in a busy, stressful environment? In this week's Culture Clinic, Guusto’s Co-Founder Joe Facciolo and executive HR and Total Rewards Expert Kwesi Thomas talk about how employee morale affects your bottom li...

Send us Fan Mail There’s an open leadership role at your company. You’ve got a great team, and you want to give one of them a shot to step up. But who’s got what it takes? What makes a great leader? In this week's Culture Clinic, Guusto’s Co-Founder Joe Facciolo and executive HR and Total Rewards Expert Kwesi Thomas talk about how to put practical plans in place for succession planning and le...

Send us Fan Mail A key contributor goes on leave, or a high performer moves on to another company.  This can leave you and your employees picking up the pieces and scrambling to hold the operation together, all without missing a step.  Not a recipe for consistency to say the least, but it begs the question -  what’s the best way to manage during staff shortages? In this week's Culture Clinic,...

Send us Fan Mail A bad economy, inflation, mass layoffs…times are tough right now. This kind of climate can have a huge impact on team morale, and people leaders need to step up and make sure their talent remains fully engaged and committed.  But when your business is already feeling the pinch, how do you invest in engagement without breaking the bank? In this week's Culture Clinic, Guusto’s...

Send us Fan Mail You’re in the third round of interviews, their answers are music to your ears, the negotiation goes smoothly, and next thing you know – you’ve got your first-choice candidate and they start on Monday. Now what? In this week's Culture Clinic, Guusto’s Co-Founder Joe Facciolo and executive HR and Total Rewards Expert Kwesi Thomas talk about how to keep new hires engaged after t...

Send us Fan Mail Ask any People Expert, and they’ll tell you it costs a lot more to hire a new employee than to keep one. But where does this cost come from? And how much could focusing on employee retention actually be worth to your business?  In this week's Culture Clinic, Guusto’s Co-Founder Joe Facciolo and executive HR and Total Rewards Expert Kwesi Thomas crunch the numbers on retention...