HR on the Frontline

Send us Fan Mail We spend a lot of time talking about frontline performance through metrics, productivity, and turnover. But underneath all of that are people doing hard work every day, often under pressure, while trying to feel supported by the people and systems around them. Today we’re joined by JD Dillon , former Disney leader, frontline enablement strategist, and author of the new book The Fr...

Send us Fan Mail Uncertainty has become the default setting of work. AI is reshaping roles faster than job descriptions can keep up. Frontline teams are being asked to adapt to new tools, new expectations, and new metrics, often without clarity on what’s coming next. Recruiters are navigating a market that swings between talent shortages and hiring freezes overnight. And leaders? They’re expected...

Send us Fan Mail Most organizations eventually hit a moment where the employee experience starts to fray. It might happen during rapid growth, a restructuring, when new leadership comes in, or simply the slow accumulation of processes that no longer fit the reality of work. Leaders often respond reactively, patching these issues as they surface, launching new programs, rewriting policies, and tryi...

Send us Fan Mail You’d be hard pressed to find people leaders who don’t genuinely want to recognize great work. You care about your teams, but you’re also under pressure making hundreds of decisions per day.  And yet, we’re surprised when one of the most powerful drivers of performance and trust slips through the cracks.  Not because leaders don’t value it. But because recognition is rarely design...

Send us Fan Mail Most companies think internal communication is updates, newsletters, or another Slack post that just gets ignored. But, employees experience it differently. They experience it as trust, or the loss of it. They experience it as alignment, or confusion. They experience it as proof that leadership means what it says, or that it doesn’t. In a moment defined by change, layoffs, AI disr...

Send us Fan Mail AI is already reshaping how work gets done, and people leaders are being asked to guide teams through a shift that is moving faster than most organizations are ready for.  Can leaders who take this on build cultures where technology accelerates growth, trust, and performance instead of uncertainty? HR on the Frontline delivers real conversations and practical takeaways to help HR...

Send us Fan Mail For years, organizations have tried to buy loyalty. Higher pay. Better perks. More benefits. But a growing body of evidence suggests that none of those are the real needle-movers. A recently released study of 12,000 U.S. employees by Quantum Connections: Global Dialogue Initiative points to a striking truth: Employees who feel seen by their direct supervisors stay longer, contribu...

Send us Fan Mail AI isn’t here to replace people. It’s here to change how we work together. But it doesn’t always feel that way, especially in today’s uncertain job market. Today, we’re talking about how AI can enhance human collaboration, sharpen decision-making, and help teams do meaningful work without losing the human spark. HR on the Frontline delivers real conversations and practical takeawa...

Send us Fan Mail Flexible staffing gets talked about like a silver bullet. “More agility.” “Lower costs.” “Better coverage.” But on the frontline, flexibility can either unlock performance, or quietly break trust, culture, and consistency. Today, we’re digging into what actually works when it comes to flexible staffing for frontline success, not theory, not buzzwords, but real-world execution. HR...

Send us Fan Mail Accessibility isn’t just the right thing to do  It can be a strategic advantage. Today, we’re talking about how inclusive design, proactive accommodations, and accessibility thinking can transform the employee experience and make your company more competitive. HR on the Frontline delivers real conversations and practical takeaways to help HR leaders navigate today’s workplace chal...

Send us Fan Mail Gratitude was never meant to be a checklist item. Especially in hiring. Candidates feel pressured to send the “perfect” thank-you note… and some managers treat it like a secret pass/fail test. But here’s the truth: a scripted thank-you email isn’t the same as genuine appreciation — and confusing the two is hurting both candidates and companies. HR on the Frontline delivers real co...

Send us Fan Mail DEI is talked about constantly, but there’s a whole side of it that doesn’t get the attention it deserves. Disability inclusion and caregiver support aren’t “nice-to-haves.” They’re a big part of the workforce and ignoring them means we’re leaving out the people who need equity and belonging the most. Our guest today has spent her career helping organizations get this right, with...

Send us Fan Mail As we head into 2026, we wanted to pause, not to predict what’s next, and not to replay the same trends you’ve already heard a dozen times, but to be honest about what last year actually looked like for HR and ops leaders. HR on the Frontline delivers real conversations and practical takeaways to help HR leaders navigate today’s workplace challenges and lead meaningful change. Hav...

Send us Fan Mail Frontline workers are used to feeling disconnected. While corporate teams adapt to hybrid work, digital tools, and AI, many frontline employees are still operating in an entirely different reality, one where communication gaps, lack of access, and missed touchpoints are daily hurdles. HR on the Frontline delivers real conversations and practical takeaways to help HR leaders naviga...

Send us Fan Mail Workforce transformations are messy… and HR is the first to feel the heat. Our guest today has been in the trenches, leading change at major organizations.  She’s here to share what it really takes to manage the human side of transformation with empathy, how to keep employees engaged, and how to help leaders make changes stick — all without burning out their teams. HR on the Front...

Send us Fan Mail Most companies talk about values. Few actually live them. Dean Mathews built OnTheClock into a 4.9-star workplace and a product used by thousands — without sacrificing his values or his team’s engagement.  Today, he’s sharing the surprising choices, hard lessons, and behind-the-scenes strategies that make a company and product truly work together. HR on the Frontline delivers real...

Send us Fan Mail Culture won’t save you if your workplace is shaped by fear, control, or mixed messages.  Chloe Waind joins us to unpack how misaligned values quietly shape performance and what it takes to build a workplace people actually want to be part of. HR on the Frontline delivers real conversations and practical takeaways to help HR leaders navigate today’s workplace challenges and lead me...

Send us Fan Mail HR needs to be more strategic— but no one tells you what that actually means.  Our guest today will. With 30 years in the seat, he’s here to break it down. HR on the Frontline delivers real conversations and practical takeaways to help HR leaders navigate today’s workplace challenges and lead meaningful change. Have a topic you want us to explore on the show? Reach out anytime at...

Send us Fan Mail We love a good wellness initiative, but if your company culture is the problem, no amount of breathwork will fix it. HR on the Frontline delivers real conversations and practical takeaways to help HR leaders navigate today’s workplace challenges and lead meaningful change. Have a topic you want us to explore on the show? Reach out anytime at marketing@guusto.com

Send us Fan Mail Tech transformation isn’t just about the tools—it’s about the people who use them. Today we’re joined by Sarah Katherine Schmidt, People Operations Leader and AI-for-HR Thought Leader, to explore how HR can lead meaningful, lasting tech change. We’ll dig into people-first strategies, how to build real buy-in, and ways to empower champions across your organization. — Pitching a new...

Send us Fan Mail Today’s working parents don’t want to have to compromise their career progress for the sake of their families – or vice versa.  That’s why a good parental leave policy can actually be a competitive advantage when it comes to attracting and retaining staff. But what goes into getting parental leave right? How do you ensure that working parents are given the support they need, both...

Send us Fan Mail Mental health matters —at work and beyond. As a manager, you’re often the first to notice when an employee is struggling, and you’re in a unique position to make a real difference. But how can you offer support in a way that feels genuine and effective? Join Alexandra Petrisano from the Canadian Mental Health Association for a conversation about what it really means to support emp...

Send us Fan Mail Engagement efforts fail if your wellness policy is lacking— or missing all together. Let’s find out how to make it right! HR on the Frontline delivers real conversations and practical takeaways to help HR leaders navigate today’s workplace challenges and lead meaningful change. Have a topic you want us to explore on the show? Reach out anytime at marketing@guusto.com

Send us Fan Mail On the other side of a global pandemic, if there’s one thing we learned, it’s just how vital the work of dedicated employees in the healthcare industry really is. But the sector is facing a labour shortage crisis in the next decade, and organizations in every part of the industry are finding it increasingly difficult to attract and retain both clinical and non-clinical staff. So h...

Send us Fan Mail Motivation goes beyond paychecks and perks—it's about creating a workforce that fits people’s lives.  Today, we’re diving into the power of custom-fit workforces, exploring why blending full-time, part-time, fractional, and flex roles can unlock the true potential of your team. HR on the Frontline delivers real conversations and practical takeaways to help HR leaders navigate...