How to Speak Maintenance - Tips For And From The Multifamily Industry

How to Speak Maintenance: What Good Work Actually Means Guest: Christopher Faddoul with LUMA Residential Most teams struggle because no one has clearly defined the standard. What this month hits: Why “good job” means something different to everyone The danger of unclear expectations How inconsistency shows up across techs and teams Why standards matter more than speed The Shift:  Stop assuming peo...

It's not a matter of skill, it's a matter of communication! Michael Garcia of Greystar joins How to Speak Maintenance with Jason Fein and Becca Ramati to share insights on communication, leadership, and why sometimes you just have to “say it so it gets done.” 🔧

Promoting your best technician seems like the obvious next step… but what happens when technical skill doesn’t automatically translate to leadership? The truth is almost every company faces this challenge. Join our hosts, Jason Fein and Becca Ramati as we break down how to better support the transition from “player” to “coach” with Cerwin Thompson & Katy Polanco, SHRM-CP, NAAEI Faculty. We’re...

In today's episode of How to Speak Maintenance, we’re diving into the work residents never see and why it matters more than you think.  Joining Jason Fein and Becca Ramati is Angel Davila CAMT, CPOI, NAAEI Faculty, National Service Trainer & Performance Manager, Gables Residential. We unpack what it really takes to keep a community running behind the scenes and how to build stronger respe...

In this episode of How to Speak Maintenance, we’re talking about what meaningful gratitude really looks like for maintenance teams. Joining us: 🔧 Jesus Zepeda with Camden Property Trust and Texas Apartment Association’s 2026 Maintenance Professional of the Year 🔧 Russell Rubin with HD Supply We’ll break down what actually matters to maintenance professionals — from real investment and career gro...

We’re kicking off 2026 with a powerhouse roundtable on what it really means to “speak maintenance”—and why it matters now more than ever. Joining Jason Fein and Becca Ramati are two of the most respected voices in the industry: Paul Rhodes and Mark Cukro, who bring years of onsite experience, leadership insight, and a passion for elevating maintenance teams. This episode is not to be missed and se...

Join us for a new episode of "How to Speak Maintenance" with Jason Fein , Dominium , Becca Ramati with TAA and their guest Michael Drake also with Dominium as they break down getting ready for winter. What maintenance teams should be doing now and how office and management teams can help make it a little easier on the maintenance team and better serve their residents.

Next up on How To Speak Maintenance Podcast, Hosts Jason Fein (Dominium) and Becca Ramati (TAA Education Foundation), are joined by Jesus Zepeda with Camden Property Trust for a conversation on Changing Career Paths in Maintenance. 

Join us for a new episode of How to Speak Maintenance with Jason Fein with Dominium and TAA's Becca Ramati. Today we're speaking with LUMA Residential's Jon Sanchez, CAPS, CAM, CAMT and Christopher Faddoul, CAMT about all things communications, emergencies, teams messages and how to protect your maintenance team's time throughout it all. 

Join us for a new episode of How to Speak Maintenance. Each month, host Jason Fein with Dominium and TAA Education Foundation's Becca Ramati chat with guests on different topics to establish a deeper understanding of the role maintenance teams play to improve communication among the onsite staff and elevate the resident experience. In this episode we hear from expert trainer, Mark Cukro as we...

Join hosts Jason Fein (Dominium), Becca Ramati (TAAEF) and guest Ryan Mascorro with Camden Property Trust as they dig into what really drives maintenance teams to quit and how better communication can fix it.

Join hosts Jason Fein with Dominium and TAAEF's Becca Ramati for another episode of "How to Speak Maintenance". Today we have guests Cassidy Ristad and Socrates Flores both with Greystar as we discuss one of the most crucial aspects of running a successful property—hiring the right maintenance team.

Join us for the newest episode of How to Speak Maintenance! 🚨 Your hosts Jason Fein (Dominium) and Becca Ramati (TAAEF) are back with guest Matthew Smith, CTS from The Liberty Group , to tackle a BIG question: “Is there a maintenance employee shortage coming?”   With shifts in oil and gas production and workforce trends, now’s the time to talk strategy on how you can prepare for the possible slid...

Join Jason Fein (Dominium), Becca Ramati (TAAEF), and special guest Tony Sousa (Sousa Consulting) as they dive into "Recognizing Your Maintenance Team Members." From small shout-outs to big wins, discover powerful ways to appreciate the teams that keep our communities running. 

How to Speak Maintenance is closing out 2024 with a must-watch episode as hosts Jason Fein from Dominium and TAAEF's Becca Ramati chat with Paul Rhodes of Brookfield Properties about what every team needs to know heading into 2025.

Join Jason Fein from Dominium, Becca Ramati with TAA and our special guests from Camden Property Trust, Andrea Wynn and Jesús Zepeda as we break down budgeting for maintenance and share tips to make your budgeting process smoother this season!

Join us for How to Speak Maintenance! - ⏰Join us for the newest episode of the How to Speak Maintenance podcast. 🛠️🎧 🎙️ Jason Fein from Dominium, Becca Ramati with TAA and our special guest, Ryan Mascorro with Camden Property Trust will share expert preventative maintenance tips to keep properties in top shape and avoid costly repairs down the road.

Tune in as Jason Fein from Dominium, Becca Ramati with TAA and our special guest, Josè Patiño with RPM Living share essential tips on staying prepared for maintenance emergencies & proper emergency maintenance protocol. 

On this episode of How to Speak Maintenance host Jason Fein with Dominium and TAA's Sarah Chezbro talk with Jake Reid, AMLI about how eco-friendly and sustainable maintenance practices can benefit both property owners and residents alike while maintaining the quality and value at your property. 

Join us for a  new episode of How to Speak Maintenance discussing resident education and the top 5 things you wish your resident could do for themselves. Join Jason Fein and Becca Ramati as they welcome Greystar 's Tiffany Blankman and Robert Brown. What would be on you top 5 list?

Join Jason Fein, Dominium, and TAA's Becca Ramati for a new episode of How to Speak Maintenance. Today we'll be talking to Dominic Maddalena​​​​ with Camden Property Trust and Dan Clapper, CPTD with Interplay Learning as we talk about technology to make life easier for both maintenance and office teams. Check it out!

Join us as we share more stories from the field of how “speaking maintenance” can impact careers in meaningful ways. Join host, Jason Fein, Camden Property Trust, and TAA’s Becca Ramati and hear from our guests Jason Simpson and Dominic Maddalena who will share how not only speaking maintenance but speaking the same language as the office has done for their careers.

Hear success stories from maintenance apprenticeship programs and why programs like these can be transformative for your company. Join host, Jason Fein, Camden Property Trust and TAA's Becca Ramati who will be joined by Coby Racine, a graduate of Camden's apprenticeship program. The Texas Apartment Association Education Foundation’s live series, wants everyone in multifamily to “speak ma...

On this episode of "How to Speak Maintenance" we’re sharing stories from the field of how “speaking maintenance” can impact careers in meaningful ways. Join host, Jason Fein, Camden Property Trust and TAA’s Becca Ramati and our guest, Shannon Roliard Castillo as she shares her story of what being able to “speak maintenance” has done for her career.  #howtospeakmaintenance #taaef #taaeduc...

On this episode of "How to Speak Maintenance", Jason Fein with Camden Property Trust and TAA’s Becca Ramati will be joined by Adrian C Danila CAPS, CAMT with RPM Living and TJaye Cupit Sanders, CAM, CAPS with Madera Residential to discuss how new technology can assist our Service Teams. How can we harness the power of new technology like AI to support their work instead and lessen the lo...