Hoteliers’ Voice

Welcome to the March edition of Hospitality Monthly Review Show with our panel  Thibault Catala, CEO, Catala Consulting,  Jonny Sibery, Group Revenue Manager, Sarova Daniel Simmons, CCO, HotelREZ Plus an interview with Jeremy Daudin, Head of Sales and Marketing at Zetter Hotels looking at their corporate business.  We look at pressing issues in the industry, as well as the landscape in front of us...

In this extended interview we speak to Clive Wratten, Chief Executive of Business Travel Association , which also featured in our Travel Monthly Review Show February. He guides us through Trends and market behaviours in Business Travel Key challenges in Business Travel for Corporates and Suppliers Why late payments is a key campaign Partnership with the Tourism Alliance Role of technology in busin...

In February episode we look at: Industry news of the last month and consumer spending change What’s RyanAir’s change of strategy? Our feature discussion is on Business Travel and we’ll hear from Clive Wratten, Chief Exec of Business Travel Association Industry developments and consumer trends talking about shoulder seasons and the best snaps Finishing with the quick quiz. Will won last month, has...

Hospitality Monthly Review Show - February 2024 edition with our two panelists Thibault Catala, CEO, Catala Consulting and Jonny Sibery, Group Revenue Manager, Sarova In our review shows, we look at pressing issues in the industry, as well as the landscape in front of us - getting insider knowledge from our expert panel.  In this episode, I’ll take a moment to introduce our panellists and what mak...

Speaking to Gill Haigh (Managing Director, Cumbria Tourism ) we get a first-hand look at regional tourism in one of the UK’s most visited regions exploring the challenges ahead in 2024 and where the local tourism market needs to focus to deliver for domestic and inbound market. We explore the difficulties of staff shortage, the commercial impact and the solutions businesses are coming up with to s...

Entering 2024 - what have we learnt and what do we see in front of us. Join the January edition of our regular format to review industry developments in the UK and beyond. Featuring Will Plummer (CEO, Trust My Group ), Claire Steiner (UK Director, Global Travel and Tourism Partnership ), and James Clarke (General Manager, Travelzoo UK ), the first episode addresses the trends that defined 2023, an...

Looking back on our third Season of Hoteliers' Voice, find out which episode was the most popular in 2023 and some of our favourite episodes in the series.  Hoteliers' Voice S3 covered everything from data, to sustainability, augmenting luxury experience to performance campaigns and utilising AI, with a mix of portfolio groups, independent hotels, franchise and global brands. Listen to m...

Discover the rundown of the new series Hotel Partner and snippets from the conversations in 2023 that covered everything from sustainability, eco credentials, staffing shortages, spa and wellness and robotic process automation.  We give some insights to the podcast Travel Market Life and the most popular Hotel Partner episode of the year. Listen to more episodes of the hospitality industry podcast...

Here's a summary of some of the technology chats of 2023 as we look at; Data and its implications Cybersecurity in digitalisation AI and ethics  10 rules for IT investment Challenges of tech buying Some quick snippets and outtakes from our guests for this year.  Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmar...

Veryan Palmer, Director, of family-owned Headland Hotel Cornwall joins us to talk about adapting technology and utilising AI and automation in the business and how to overcome the challenge. Following the Independent Hotel Show 2023, where Veryan joined Ryan on a panel to discuss practical deployment of AI, this podcast follows on the Headland Hotel's very specific experience and journey from...

We deep dive into hotel sustainability with Angeliki Krania, Senior Sustainability Manager at Lamington Group to understand what it takes to be a truly sustainable hotel brand and commit to the policy authentically.  As part of our Hoteliers' Voice Season 3, Angeliki explains; How  the industry can incorporate sustainable approaches to design and development How Lamington Group implements a s...

In this episode we speak with Chris Kinlock a Performance Specialist, and Billy Mohan- Senior Performance Analyst, from Journey Hospitality about the changes in performance marketing and how the industry can get a better grasp over the opportunities for digital channels and what actually works.   The pair give a frank insight to how to assess true performance and why fixed budgets needs to be aban...

We’re joined by David Ohandjanian, CEO & Founder, Up Hotel Agency to look into hotel marketing and how to optimise direct bookings through the direct channel.    In conversation we look at  Changes in approach to direct bookings Key to direct booking and marketing for the guest journey Evolving roles of agencies and consultants And how the website function has adapted to consumer expectation....

In our hospitality industry trade media mini series, we speak with Hamish Kilburn, editorial  of Hotel Designs to discover the thinking of the publication and the news and content that engages its audience.  Learn more about Hotel Designs How the publication is made up and its key audience The subjects and topics that captures readers attention How to get featured editorially and advertorially The...

Guests expect a unique experience when staying at a boutique or independent hotel - and the properties require the same from their technology providers.  In this special Travel Market Life podcast, recorded live at the Independent Hotel Show London , an expert panel discuss a range of topics to help hoteliers shape their tech stack and ensure its fit for purpose today, tomorrow and beyond, includi...

Hospitality can be a tough place to work, but it’s also one of the most enjoyable. From fostering an inclusive team environment to helping staff feel valued, this special episode of Travel Market Life looks at how hotels can improve the way they recruit, reward and retain their staff.  Recorded live at the Independent Hotel Show London on 17 October 2023, Travel Market Life’s host Ryan Haynes is j...

How can hotels drive their revenue in an ever-challenging marketplace? Are OTAs a necessary evil or a blessing in disguise? And what role does the often overlooked GDS play in hitting a hotel’s commercial targets?  This special episode of Travel Market Life was recorded live at the Social Business Space at the Independent Hotel Show London . Joining host Ryan Haynes to discuss all things revenue a...

In our hospitality industry trade media mini series, we speak with Brooke Tremain, editorial assistant of The Hotel Magazine to discover the thinking of the publication and the news and content that engages its audience.  Learn more about The Hotel Magazine How the publication is made up and its key audience The subjects and topics that captures readers attention How to get featured editorially an...

Today's Hoteliers' Voice takes on our guests specialist topic, as we explore the world of distribution. Joining us is Vineeth Purushothaman, Regional Director, Commercial Planning & Distribution EMEA, at Wyndham Hotels & Resorts.  We will be discussing the key trends to watch in distribution in 2023 following his article published on LinkedIn, see below. In this episode we cover:...

In partnership with ACE Hotel Tech Summit, we spoke with Kurt Macher, General Manager, Shangri-La The Shard, London and Innovation & Luxury Customer Experience Lead - Middle East, Europe, India & Americas for the Shangri-la Group about the challenges and frustrations with technology.  We cover the complexities in technology at hotels including; the journey to implementation and adoption st...

In our hospitality industry trade media mini series, we speak with Zoe Monk, editor of Boutique Hotelier to discover the thinking of the publication and the news and content that engages its audience.  Learn more about Boutique Hotelier How the publication is made up and its key audience The subjects and topics that captures readers attention How to get featured editorially and advertorially The i...

Get the preview for London's Independent Hotel Show 2023 with Glenn Wallace, Event Manager of Independent Hotel Show and moderator Sarah Duncan, ESG Consultant,  Sleeping Lion. The Independent Hotel Show , in partnership with James Hallam, welcomes hoteliers back to Olympia London on 16-17 October for two days of networking, learning and product sourcing. Each year the show brings together a...

This is a live recording of a roundtable from the ACE Hotel Tech Summit 2023 to discuss the future of the PMS, the importance of cloud and creating efficiencies.  Panelists highlighted the importance of systems integration, the need for standardisation and hotels looking for a single solution. Featured Felix Pops, Muaaz Rizvi, Gerald Lampaert, Harry Fielder, Catt Mcleod, Vidar Thomassen, Raj Laugh...

This is a live recording of a roundtable from the ACE Hotel Tech Summit 2023 to discuss metaverse and investment hospitality needs to be considering.  We discussed the potential for hospitality sector today largely agreeing that on the whole technology wasn’t ready just yet but it’s important for the sector to keep an eye on it - and the best deployment of metaverse is in #virtualreality tours of...

Jeroen Van Gils, Development director – Europe from, BWH Hotels talks to us about Operational Excellence in hotels and how technology is playing an increasing role to improve processes for staff as well as for guests. In this episode, as part of our Media Partnership with ACE Hotel Tech Summit 2023, we dive into the key aspects for hoteliers to consider.  During our conversation we cover: The role...