Hoteliers’ Voice

Can affiliate marketing revolutionise your business strategy? Patrick Redder, Senior Key Account Partnership Manager at Awin, joins me in exploring affiliate marketing and its remarkable impact on cost reduction and bookings for H-Hotels. Patrick provides an in-depth look at how businesses can partner with various publishers to effectively promote their services, especially wit...

How do we genuinely support the mental health and well-being of hospitality employees in a challenging, post-pandemic world? Sean Wheeler, People and Culture Consultant at Sean Wheeler Consulting Limited believes a holistic approach, flexible working patterns, and the importance of understanding employees' personal lives all create a more enjoyable workplace...

As group travel evolves and solo female travel surges, Judikaela Auffredou, VP of strategy at Cossette, and I explore some of the latest research that reveals how consumer attitudes, preferences, and behaviours regarding travel and tourism are changing and what this means to the industry. We explore the empowerment and self-discovery driving s...

Mary Sue  helped pioneer Santa Monica's local and sustainable food scene, popularising the city's farmer's markets. Starting her career peeling garlic and winning a James Beard and Julia Child award, Mary Sue is widely celebrated for her achievements in California and beyond.  Mary Sue created  The Women Chefs & Restaurateurs  in 1993, a resource for female food profes...

Speaking with Sam Weston, Marketing Director – 80 Days – full service creative and digital marketing agency for hotels and travel, we look into how hotels and travel can tap into the latest consumer trends driving creative marketing. We explore:  1.    Consumer behaviour informing marketing and creative strategies  2.    Three trends influencing travel and hospitality marketing: Authenticity, Vibi...

In this episode, we speak with  Pelumi Nubi, travel content creator and solo traveller about the world of solo travel. We look at; Why is solo travel so appealing Pelumi's travel from London to Lagos - the first black woman to drive this journey  The challenges as a solo traveller How  the industry can better cater for solo (women) travellers  Connect with Pelumi Instagram: https://www.instag...

In this episode of Hoteliers’ Voice Season 4, we speak with Henrique Tiago de Castro, former General Manager, EVOLUTION Cascais-Estoril Hotel in Cascais/Lisbon about the importance of cultural awareness as a hospitality professional, and developing leadership skills in the industry  Following his presentation at IHTF 2024, we discuss  1.    Why it's important to understand cultural settings 2...

In this episode we’re looking at Solo travel. First we’ll tackle the news then dive into solo travel with a look at the trends and numbers followed by interviews with Kerry Gallagher, MD, Silver Travel  Pelumi Nubi, content creator  And - we cannot end the show without our Quick Quiz. Booking.com faces new probe into claims it misled customers The consumer watchdog Consumentenbond said Booking.com...

We are joined by Sofia Muntaner, Senior Brand Manager Melia Hotel International for Zel and Innside brands with approx 45 properties, as we delve into the world of hotel marketing and the complexities involved today. With 10 years at Melia, Sofia reflects on the changes and evolution in marketing and some of the key drivers to success as we discuss: 1.         How marketing changed as a result of...

Hospitality Monthly Review Show - June 2024 edition - with our panel Jonny Siberry, Group Revenue Manager, Sarova Hotel Group and Thibault Catala, CEO, Catala Consulting,  In this episode we look at  European Commissions decision on hotel rate parity and booking.com Airbnb ditching experiences Interview - Richard Collie, Managing Associate for TLT LLP a consumer law expert at award-winning law fir...

 We explore the trends and insights of the cruise sector from 2023 with Andy Harmer, Managing Director CLIA UK & Ireland following release of the latest research. Upshot – there’s a lot of ships with cabins to fill! And cruising numbers for 2023 are up In the latest research from The Cruise Lines International Association (CLIA), travelers from the UK and Ireland embarked on 2.3 million cruise...

Welcome to the post-IHTF podcast with a succession of quick fire interviews where we will hear from Host - Ted Horner Steve Johnson - Ruckus Networks Asam Nawaz - BeCause Sal Capizzi - Book4Time Jory Garcia - Flexkeeping and Chris Bowling from Best Western Hotels dives into multichannel marketing Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the l...

Simone Pourto, consultant, writer, and hotel tech futurist joins us to give his insights for the market.  In the episode we discuss His love for Joy Division and Ian Curtis - and how Travel Market Life gave him an unexpected life opportunity New s - Rebyu using the power of AI Top 3 technologies on the horizon for the hospitality sector His frustrations with the hospitality technology market Where...

In this episode we deep-diving into the Cruise sector Latest insights and trends from Andy Harmer, Managing Director, CLIA UK & Ireland Opportunities and challenges in the sector Travel Agent’s perspective with Ellie Fowler, Director, The Travel Business   With our expert panel -  Claire Steiner, UK Director, Global Travel and Tourism Partnership Will Plummer, CEO, Trust My Group James Clarke,...

In this episode of Hoteliers' Voice we are joined by the Director of Technology & Digital at CitizenM, Bojan Pavicic who has worked across different industry sectors for 20 years and explains his approach to the tech stack and what they are trying to achieve for the portfolio.   With 34 properties worldwide, we discuss: •          AI and automation deployment at CitizenM  •          How t...

In this episode we look into hotel technology and an IHTF review following the event in April, we look at F&B profitability Premier Inn Ad ban AI in hospitality RPA technology Approaching the tech stack Future of hospitality technology    We’re joined by our regular panellist Jon Sibery, Group Revenue Manager, Sarova as he shares the challenges of F&B profitability and his time at IHTF. Te...

Travel Market Life hosted live discussions featuring insights from hoteliers and technology experts on innovative approaches to hotel management, revenue optimisation, and the significance of digitalisation and direct bookings: Henrique Tiago de Castro , GM at Evolution Hospitality 's Cascais-Estoril Hotel, shares pre-opening challenges for Lisbon's only lifestyle hotel. James Lemon from...

In this episode, we deep dive into drip-pricing the practice when a headline price is initially shown to travellers when they are browsing online, where additional elements of the price being added or ‘dripped’ as they move through the checkout process. Richard Collie, Managing Associate for TLT LLP a consumer law expert at award-winning law firm with particular specialism in the leisure industry,...

For the Travel Monthly Review Show - April 2024 edition -  with our expert panel featuring Will Plummer (CEO, Trust My Group ), Claire Steiner (UK Director, Global Travel and Tourism Partnership ), and James Clarke (General Manager, Travelzoo UK ),  In this episode we’ll tackle: Latest industry developments: Spain’s traveller numbers, Dynamic pricing and loyalty schemes A look into Travel Payments...

In this episode of Hoteliers' Voice season 4, we speak with Mustafa Gokcen, Head of Information Technology, Cheval Collection - an award-winning hospitality group with 13 luxury all-apartment locations in London, Edinburgh and Dubai. Mustafa has worked in the hospitality industry since 2012 following a move from the IT industry where he had spent the first 10 years of his career. He has worke...

In this episode of Hoteliers' Voice, we are honoured to be joined by Marriott International's  Director of Employer Branding - Central Europe to discuss the initiatives that are engaging and attracting staff.    Florian Hepp started his career at Marriott before developing his career at Westin Hotels, and Sofitel Luxury Hotels & Resorts, back at Marriott he utilised his sales and mar...

In our April edition of the Hospitality Monthly Review Show with our expert panel: Jonny Siberry, Group Revenue Manager, Sarova Hotel Group Daniel Simmons, CCO, HotelREZ Hotels & Resorts Thibault Catala, CEO, Catala Consulting,  We look at pressing issues in the industry, as well as the landscape in front of us - getting insider knowledge from our expert panel and guest interviewees.  This is...

In this episode of Hoteliers' Voice Season 4 we explore the hostel market with Diogo Vaz Ferreira, head of commercial at Clink Hostels . Diogo has worked with Clink since 2021, he previously worked for Accor and Hilton having worked in guest experiences, revenue, and general manager positions. He is also part of the management board chairing the accommodation panel at the WYSE Travel Confeder...

Welcome to the Travel Monthly Review Show - March 2024 edition. In this episode we tackle: Some industry news including Late’s pricing, Agent debt and industry associations Spring Budget UK - The UK Government announced a range of measures to keep Britain financially fluid…we’ll analyse what they mean to the industry In our monthly feature - we’re joined by Joss Croft, CEO of UKInbound , to look a...

In this episode of Season 4 Hoteliers' Voice, we speak with Karen Weisheit, Hotel Manager at the Grove of Narberth in Wales, with 25 bedrooms. Spotted as one of Boutique Hotelier's women in hospitality 2023 Karen shares her career ladder so far and what makes her tick.  We look at the challenges in recruitment and retention as she shares some of the initiatives they employ at the propert...