Hoteliers’ Voice

The Chairman of Hotel Marketing Association (HMA), Harry Fielder (also CEO Umi Digital), talks hotel digital marketing, direct strategies and introduces us to the HMA. As one of the presenters at ACE Hotel Tech Summit, September 2023,  he will be covering Clever ways to encourage more direct bookings. In our conversation we look at: 1.    What is the HMA? Why  hotels should be a member 2.    Trend...

Diving into the 10 rules for approaching IT projects in hospitality with Frank Wagner, Director International Sales – Hospitality Group at Advanced Computer Technology (ACT) to give you the guide to effective investment. Avoid resource loss and losing time, save thousands in Hospitality IT Projects by following 10 simple Rules - hear the reasoning behind in this episode: Appoint a project manager:...

In our hospitality industry trade media mini series, we speak with Eloise Hanson editor of Boutique Hotel News to discover the thinking of the publication and the news and content that engages its audience. Learn more about Boutique Hotel News How the publication is made up and its key audience The subjects and topics that captures readers attention How to get featured editorially and advertoriall...

Hospitality Action is one of the leading industry charities supporting hospitality workers through crisis. In this episode we learn more about the organisation and the good work it does from CEO, Mark Lewis - and we're joined by one of its patrons and the founder of Walk For Well-being , Craig Prentice How Hospitality Action helps Since 1837 Hospitality Action  has supported people in roles a...

Miguel Velez, CEO & Founder, Unlock Boutique Hotels is joining the ACE Hotel Tech Summit where he will address the challenges of independent hotels and how investors can be confident of market success.  Unlock Boutique Hotels represents a curated selection of 19 Small Independent Boutique Hotels across Portugal in 11 locations. In our conversation we address the topic: David vs Goliath, Indepe...

In this episode we look at Social Media as a promotional tool for the hotel industry with Jamel Ben Amor, President and Managing director of Iris Hotels where we learn about the importance of social media to drive brand and bookings, the Saudi Arabian hospitality market and why leadership is so important to drive cultural change. IRIS Hotels open its first properties in November 2020, it now has a...

Nick Pilbeam​, Commercial Director for Queensway Hotels and Hospitality operating Point A Hotels joins us in Hoteliers' Voice to look at the influence of airline retail model in the hospitality sector.  Queensway is a family business founded in 1973 creating meaningful and memorable hospitality experiences. Its portfolio includes hotels, coffee houses, restaurants, residential property and a...

Tej Walia, Managing Director, The Foxhills Collection joins us for Hoteliers' Voice season 3 to give us a run down of the investments the hotel has made over the last through year and how it defines needs from infrastructure, to guest services to digital development. The Foxhills Collection is an independently-owned collection of golf clubs and resorts in Surrey delivered by a talented team o...

Christoph  Peppers, Director E‑Commerce for H‑Hotels GmbH joins us on Hoteliers' Voice Season 3 to look at the changes in revenue and distribution as ecommerce takes hold. The H-Hotels Group operates 61 properties in Germany, Austria, Hungary and Switzerland. The family-run group has over 3,000 employees and includes a number of accommodation brands.   In conversation, we cover: Changing role...

James Wilson, Director of Business Intelligence and Analytics Services from Outrigger Hospitality Group gives insight for Hoteliers' Voice Season 3 on how to get data buy in and create a data culture across the organisation Outrigger property blends seamlessly with its unique locale, offering a compelling guest experience with distinctive sense of place. With 38 properties and over 7,000 room...

In another of our Hotel Partner series, we look at how The iNUA Collection uses guest data to improve operations, enjoy efficiencies and develop guest experiences for commercial growth. We are joined by  Dylan Cole, Managing Director EMEA, Revinate and Emer Hallahan, Group Head of Marketing & Ecommerce, Cliste Hospitality and The iNUA Collection . Revinate is a  Guest Data Platform and guest c...

In this episode the second of a mini-series on revenue management and pricing strategies, we speak with Radisson, Preferred Hotels and IDeaS RMS about the hotel performance metrics and how they are changing.  In a recent survey between IDeaS RMS and The Caterer, responses show that independent and regional hoteliers look at hotel revenue and  commercial metrics differently. Key insights include: D...

As part of Hoteliers' Voice season 3, we speak with Andreas Stöckli, General Manager at Hotel Schweizerhof in Zurich about evolving and augmenting the tech stack to provide more digital services to guests while digitalising operations and energy management to improve efficiencies.    Standing at over 140 years old, Hotel Schweizerhof has 98 rooms and suites with modern conveniences and stylis...

This Hotel Partner episode explores how The Berkeley addresses recruitment and staffing on hospitality's frontline. We are joined by Steven Driscoll, Restaurant Operations Manager, The Berkeley and Florent Malbranche, CEO, brigad.co Brigad raised €35M to help industries tackle the staffing crisis and in 2022 supported 200,000 missions by more than 15,000 qualified self-employed professionals...

We speak to Richard Bodin, Director of Travel Services for MATCH Hospitality as part of our Staffing mini series, looking at the challenges in the industry, putting on large scale events and managing such a large time.  MATCH  operate hospitality events all over the world. While they have a core group of experts, they source people to bring hosts, wait staff, caterers and managers as required for...

As the first part of a mini-series looking at staffing and recruitment in hospitality, in this episode we find out how to recruit the right leaders and managers in senior positions and technology development. We are joined by Eric Rogers, Director of Eric Rogers Global Ltd a Hospitality & Technology Recruitment & Consultancy with over 20 years experience.   We explore Where are hotels stru...

In this episode the first of a mini-series on revenue management and pricing strategies, we speak with an independent hotel property, an independent regional hotel group and a revenue management specialist about the opportunities to optimise hotel rates.  In a recent survey between IDeaS RMS and The Caterer, responses show that independent and regional hoteliers are working smarter than harder to...

 We speak to Monica Coppetta, General Manager of Columbia Beach Resort in Cyprus as part of Hoteliers' Voice about how they focus on the luxury guest experience and digital technologies.  Overlooking the secluded Pissouri Bay on the southern coast of Cyprus, Columbia Beach Resort is a five-star resort offering 169 luxurious suites with distinct Cypriot architecture, an award-winning spa and t...

In this edition of Hotel Partner, we hear from Patricia Plesner, CEO, Eco Hotels and Gabriella Kingelin, Sales Manager, Guldsmeden Hotels about How to demonstrate hotel sustainability credentials. We learn: what defines an eco hotel the value of having sustainability credentials changing traveller behaviours and expectations of eco-sensitive travellers  how to commit to sustainability  implementin...

Chris Bowling , Head of digital marketing and ecommerce at Best Western UK joins us as our guest for Hoteliers' Voice to share how they built a direct campaign using guest profiling. In this episode we learn the approach taken to identify the right audience, the type of marketing strategy to harness this opportunity and the data that fed the campaign creative and channels to market.   We hear...

In this episode, we’re joined by author and wellness consultant Sonal Uberoi and Journey Hospitality’s commercial director – Elli Regan to discuss how hotels can expand its offering into wellness.    Drawing from Sonal’s book – The Wellness Asset – we explore the wellness market, the value for hotels and hear from the guests experience of working with hotels worldwide. In this Hotel Partner episod...

In this episode we’re joined by Jason Doebrich, VP IT at Virgin hotels and Martin Chevalley, CEO and cofounder of Innspire to discuss the impact of in-room technology on the guest experience, hotel operations and the bottom line.   Achieving up to $25,000 per month from in-room F&B in its Las Vegas property, Virgin Hotels has invested in in-room tech across its portfolio. In this Hotel Partner...

In this episode we speak with Simon Schwitallik, Director of Commercial Strategy and Analytics at Design Hotels to discuss the trends in defined hotel collections and the importance of a tech stack to deliver digital experiences that match the hotel ethos and style.  With an abundance of hotel collections,  curated by those passionate by a certain theme whether it’s luxury, independent, eco, spa a...

In this episode we speak with Alex Medovoi, CEO at Altexsoft about the importance of hotel analytics and the four key areas that it enables efficiencies, cost-cutting and revenue generation.  We look at the value of analytics, the approach dependent on accommodation or category type and the impact on revenue. In our discussion, learn What is hotel analytics and the value it is providing hotels?  W...

AI in travel and hospitality and the ethics behind it. We speak with Emma Taylor, Thematic Analyst, and Nick Wyatt, Head of Research, from GlobalData as we delve into the impact of artificial intelligence, how to be prepared and the dangers of implementing it without the right considerations.  1.     How AI is being deployed effectively in travel and hospitality 2.     The quick wins for companies...