Gerry MacPherson

Hospitality Property School

Business EN ↓ 296 episodes

Hospitality Property School Podcast is written and produced by travel authorities that have come together with decades of hotel, resort, inn and bed & breakfast visitation experience. We have spent thousands of hotel nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of world-class tour and travel companies, as well as receiving feedback from 100,000s of customers. This knowledge has given us a unique insight into the wants, needs and requirements of individual and group travellers, as well as management & employees. In these podcasts, w...

Author

Gerry MacPherson

Episodes

KHDC 102 – Challenge Yourself and Improve Your Business 18.06.2018 6:01

Do you have things you need to do but would rather do things that are easier or more fun? You need to challenge yourself.

KHDC 101 – The Official Hospitality Property School Group 12.06.2018 7:30

Hospitality Property School Group offers strategies to assist hotels, resorts, inns and bed & breakfasts grow their patronage & profit.

KHDC 100 – The Right Survey Questions to Ask 05.06.2018 8:25

Using surveys (the right way!) can lead to more bookings. Learn the right questions to ask.

Here's How You Can Improve Your Patronage & Profit 04.06.2018 2:11

I am posting today because I have great news about the Hospitality Property School and I want my connections to be able to take advantage.

KHDC 099 – How to Help Prevent Theft in Your Hospitality Property 29.05.2018 5:13

The following are some steps that hotels, resorts, inns and bed and breakfasts can take to help prevent theft.

KHDC 098 – How to Offer Your Employees a Wonderful Experience 22.05.2018 7:37

Most prosperous hospitality properties, hotels to bed & breakfast, are successful because they offer their employees a wonderful experience.

KHDC 097 – Learn Room Service Techniques 15.05.2018 8:56

If you offer room service, you have to do it with flair, quality, professionalism, and confidence.

KHDC 096 – Airbnb and Your Hospitality Property 01.05.2018 7:27

Even though Airbnb is only reaching its 10th year in operation, it has had a major impact on the hospitality property industry.

KHDC 095–18 Things Guests Hate to Hear 23.04.2018 6:57

As customers, we all hear or experience things that we hate. Your guests also have things, phrases and words they hate. Here is a list of some of the most common.

KHDC 094 – 5 Ways Hospitality Properties Can Use Renewable Energy 17.04.2018 6:15

Hospitality property employees can face an onslaught of mistreatment so often that it has become a normal part of the work experience, including sexual harassment.

KHDC 093 – Harassment in Hospitality Properties 09.04.2018 6:48

Hospitality property employees can face an onslaught of mistreatment so often that it has become a normal part of the work experience, including sexual harassment.

KHDC 092 – How to Create Short-Term and Long-Term Goals 02.04.2018 7:05

Your hospitality property needs direction and it’s up to you to choose that direction by setting goals that you can strive to accomplish.

KHDC 091 – How to Be Positive and Improve Your Business 27.03.2018 7:01

Practising positive thinking enables people to concentrate on their strengths as well as accomplishments that enhance contentment &motivation.

KHDC 090 – 12 Habits of Prosperous People 20.03.2018 5:58

Nearly all successful people have similar habits and I will share a list of twelve of the most common.

KHDC 089 – How to Remove Negativity from Your Life 13.03.2018 7:28

Negativity is a drain. It can greatly affect your business, possibly lead you into depression and hurt your business.

KHDC 088 – How to Endure When it Gets Hard 06.03.2018 7:11

How do successful people deal with negativity and endure when things get hard. Learn how to become a positive thinker.

KHDC 087 – Are Mistakes Hurting Your Business? 27.02.2018 5:47

How do successful people deal with negativity and endure when things get hard. Learn how to become a positive thinker.

KHDC 086 – Are Your Guests Unsafe at Your Hospitality Property 20.02.2018 9:15

Germs & other health threats may be waiting in surprising places. Here are tips on how to spot possible dangers & ways to protect your guests.

KHDC 085 – How to Manage Your Millennial Workforce 13.02.2018 10:55

If you operate a hospitality property, most of your staff are probably millennials & you’ve seen they think, work & respond differently than other generations.

KHDC 084 – What the Perfect Hospitality Property Room Should Include-Part 2 06.02.2018 7:13

Making your guests stay memorable, should be your priority. Here are things I would like to see in the perfect hospitality property room.

KHDC 083 – What the Perfect Hospitality Property Room Should Include 30.01.2018 8:40

I’m going to take WOWing your guests to a new level by sharing the things that would the perfect hospitality property room.

KHDC 082 – Using 5 More Technology Trends Strategies Like The Pros 23.01.2018 7:38

In thе 21st сеnturу, hоѕріtаlіtу рrореrtіеѕ have tесhnоlоgу at thеіr fіngеrtірѕ аnd thіѕ gіvеѕ thеm a wоrld of possibilities - іt’ѕ аll аbоut digitalization.

KHDC 081 – 5 Incredible Technology Trends Examples 16.01.2018 8:33

Evеrу dау, ground-breaking tесhnоlоgу іѕ being developed, іn order to mаkе hоѕріtаlіtу аn еvеn mоrе thrіllіng, bоld аnd tеmрtіng industry.

KHDC 080 – Do You Need A Training Tесhnоlоgу? 09.01.2018 8:52

In thе past, оngоіng education mіght hаvе meant tеаmbuіldіng асtіvіtіеѕ and оutdооrѕ exercise, today employees wаnt tо lеаrn іn a dіffеrеnt wау.

KHDC 079 – How to Set Up Your 2018 Organizational Goals 19.12.2017 7:19

The importance of setting up your hospitality properties New Year’s organizational goals can’t be underestimated.