Hospitality Property School

How do successful people deal with negativity and endure when things get hard. In the edition, I am going to look at how you can train to become a positive thinker.

To improve the success of any hospitality property, your hotel, resort, inn or bed and breakfast, it is important to understand organisation structure, employee development, marketing, and how your guest sees your property. I’m going to share with you how you can grow in all these disciplines.

With the internet, tablets and smartphones now part of the norm for most people, to be a more successful hospitality property, you have to be online, in front of your past, current and potential guests.  I am going to share how you can reach those guests, collect their emails and build your customer list.

Your guest room is a perishable product. For this reason, pricing and customer happiness remain extremely important variables. In this edition, I will explain why daily audit reports are necessary for the success of any hospitality property and which reports are the most important?

We have all visited properties that have friendly staff, nice rooms, a good view, and an enjoyable breakfast. There is nothing wrong with these hospitality properties and you feel satisfied paying. You get what you paid for. Does this make this hospitality property memorable? Nope! Today, I’m going to give you ways to make your property memorable.

For hospitality properties to grow their business and remain competitive, they must make a commitment to the training all employees. Ongoing training will show your employees that you consider them valuable, will improve any declining morale and will guarantee consistency. In this edition, I am going to explain why and how to get started.

Without an environmental program in place, hospitality properties can be very wasteful and consume a huge amount of resources but don’t panic, hotel, resorts, inns and bed and breakfasts can increase their credibility by having an environmental policy review and environmental policy statement. Today, I’m going to show you how Investing in renewable & eco-friendly resources can help improve your ho...

With businesses such as Airbnb, Tripping.com and HomeAway, entering the hospitality property marketplace, the face of traditional hotels, resorts and bed and breakfast is changing and quality is becoming even more important. So, you might ask yourself “what is the future going to bring?” With this in mind, today I am going to be chatting with Jason Fudin, the CEO and co-founder of WhyHotel to find...

Creating a successful blog for your property, your hotel, resort, inn or bed and breakfast will build trust with your audience, increase your bookings, customer base & profit. I am going to share with you 16 reasons why you should start a blog, a few things for you to get started and some of the initial mistakes new bloggers make.

Are you ready to leap in front of your competition? Do you realize the power of content marketing but are not quite sure what to do? If that is the case, then this episode is for you. Today, I’m going to be talking with Bev Moss- Reilly, also known as the word specialist and if you’re a hospitality property owner who wants to expand your presence, then you’ll want to listen to this entire episode.

In our last episode, I asked “Do you think the quality of your customer service is important for your hospitality property? Your hotel, resort, inn or bed and breakfast.” Today my question is “How do you know if your customer service is working” I am going to explain how you can find out.

Do you think the quality of your customer service is important for your hospitality property? Your hotel, resort, inn or bed and breakfast.  Any business can offer good or basic customer service but what do your guests expect and how can you fulfil their expectations? Give me a few minutes – and I’ll share with you wonderful tips for great customer service.

Being organized is a great start but a sure-fire way to help your business grow is to train your employees and keep it ongoing.

So how do you find Great Employees? Employees that share your philosophy. Follow your operations manual. Will care about your guests? Are willing to bend over backwards when offering service? And have great attention to detail. In this episode, I will tell you how.

In this edition, I am going to share how to set up an operations manual so your hospitality property will run like a well-oiled machine.

The future of video marketing is here & if your hospitality property, your hotel, resort, inn or bed & breakfast, is not using it in your internet marketing strategy, you do so at your own peril.

11 tactics you need to know when designing your hospitality properties website so your customers will stay longer and book.

It important for customers to fall in love with your website because the longer they stay, the higher the chance they will book.

You might be an expert in the hospitality property field but to benefit an influence, your goal should be to become a peer.

It does not matter if we are travelling for pleasure or business, there are times when getting a good night’s sleep can be a taxing proposition.

We are going to share more ways to improve your hospitality properties websites visibility.

Spending endless hours painstakingly perfecting your hospitality properties website if customers can’t find it online.

Here are the best ways to teach employees who need the technical and operational know-how?

Learn writing skills, key ingredients and get tips necessary to be able to help hook your audience and maintain their interest.

Let me invited you for an inside tour of the “Hospitality Property School Group Membership Site” to see how you could benefit.