Hospitality Property School

Tired of employee turnover rates? Discover innovative strategies that will make your property the ultimate employee hotspot! In this episode, we're going to talk about some awesome strategies that can help you keep top talent. It's all about creating a work environment that people love and want to stick around in. So, let's dive right in! Continue reading, watching, or listening and I’ll share str...

From eagle-eyed surveillance to an unwavering commitment to guest safety, find out why looking for the right qualifications for your hotel security team is the key to peace of mind. Ensuring a safe and secure environment in your hospitality property a top priority, and the heroes behind it all are the hotel security employees. In this episode, I'll explore what it takes to become part of this spec...

Want to make sure your hotel's finances are as sharp as a well-ironed suit? It's time to hire the money maestros who can turn your financial woes into 'WOWs'! The hotel industry is a tough business, with lots of competition. To stay ahead and make sure you're making money, hotels need employees who know their way around numbers. In this episode, I'll be talking about the qualifications you should...

Where tranquillity meets excellence. Why the right spa and wellness employees can be the heartbeat of your guest's experience. A hotel spa and wellness employee is responsible for providing guests with a relaxing and rejuvenating experience during their stay. This requires a unique set of skills and qualifications that go beyond basic customer service training. In this episode, I discuss the quali...

Beyond repairs and maintenance, understanding why the right hotel maintenance employees are key to unleashing the full potential of a property. In this episode, I’ll share the hotel maintenance employees qualifications to look for. A hotel's maintenance team is responsible for ensuring that a properties facilities and infrastructure are well-maintained and in good working order. They also oversee...

Looking to breathe new life into your hospitality property brand? Discover the top tips and tricks for reviving your brand and reigniting your success. Today’s episode, Reviving Your Hospitality Property Brand: Tips and Tricks, is a guest post written by Courtney Rosenfeld. Hospitality property businesses are constantly evolving with the times. There’s so much competition out there, and it’s essen...

Today we have a real treat for you, a wonderful interview with Gudrun Cuillo, a hospitality property owner, a winemaker, and an author. Listen as Gudrun shares how she turned passion into reality. Gudrun has had a career in opera as an artist-in-residence for stage scenery and makeup, then a winemaker, a hospitality property owner and now an author. If you are looking for some fun stories, great o...

Do you have a passion for delivering unforgettable guest experiences? Discover the key qualifications you need to succeed as a hotel concierge. A hotel concierge is responsible for providing exceptional customer service to guests, assisting them with their travel arrangements, activities, and requests. This requires a unique set of skills and qualifications that go beyond basic hospitality trainin...

Are you ready to take on the challenge of finding, training, and retaining top talent at your hospitality property? The following are the qualifications of a hotel human resources employee that will help you succeed. A hotel human resources employee, or HR employee, is responsible for managing the workforce of a hotel. They are responsible for recruiting, hiring, training, and managing the staff t...

Are you ready to elevate your hotels sales and marketing game? Discover the top sales qualifications you need to look for to succeed in today's competitive marketplace. Sales and Marketing employees are essential to any hotel's success. They are responsible for generating revenue by attracting new customers and retaining existing ones. In this episode, we will explore the qualifications required f...

Are you looking to stand out in the competitive world of hotel food and beverage? Here's what you need to know to hire the right people to impress you and customers alike. Food and beverage employees are responsible for ensuring that guests have an enjoyable dining experience in a hotel. From preparing and serving food to creating drink menus and handling guest requests, food and beverage employee...

Hotel housekeeping is an essential part of maintaining a clean, comfortable, and welcoming environment for guests, however, not everyone is cut out for this position. In this episode, I’ll explore the qualifications for a hotel housekeeper. If you've ever stayed in a hotel, resort, or bed and breakfast, you know how important it is to have a clean and comfortable room. The person responsible for e...

Our interview today at the Hospitality Property School is with Dan Roberge, founder and CEO of Maintenance Care, a platform that can simplify and organize your hospitality properties work orders with ease. Dan Roberge, the founder and CEO of Maintenance Care. This is a maintenance management platform that streamlines work orders, sets up preventative maintenance scheduling, asset tracking, and cap...

A hotel's front desk or reception plays a critical role, as it’s often the first point of contact for guests. I’m going to explore the qualifications to look for when hiring the right front desk employees. The importance of front desk employees cannot be overstated, as they play a critical role in creating a positive first impression and setting the tone for the guest's entire stay. They are also...

Conducting hotel employee interviews is a critical step in the hiring process. In this episode, I’ll explore best practices for conducting interviews to help streamline the process and identify the best candidates. For many, hiring season will soon be here and if you’re lucky, you have a pool of people you know to draw from to work at your property. If not, you may need to interview. Guidelines yo...

The importance of creating an attractive company culture, offering competitive compensation and benefits, and utilizing effective recruitment tactics is essential when recruiting employees. I’ll explain How to Attract the Best Employees. Hiring top talent is crucial for the success of any hotel, resort, inn or bed and breakfast. With the right team, properties can deliver exceptional service to gu...

Creating a diversity, equity, and inclusion or a DEI strategy for hiring hotel employees is essential to building a strong team and creating a positive workplace culture. I’m going to share the steps for creating your DEI strategy. A DEI strategy ensures that all individuals are treated fairly and that their unique experiences and backgrounds are valued. Continue reading, watching, or listening an...

Recruiting hotel employees is an important process for any hospitality property and the right employees can make all the difference in the success of a hotel. I will discuss the key steps you need to take. The Role of Soft Skills in Recruiting Hotel Employees In this episode, I will focus on the importance of soft skills, such as communication, teamwork, and problem-solving, in recruiting hotel em...

Whether a one room bed & breakfast, or a 500 room hotel, a hospitality property is a complex organization that requires the collaboration of various departments to provide seamless service to its guests. Each department has a specific role to play, and I’m going to share the top 10 departments you need to consider for your property. A central belief of most personal development philosophies is...

Our interview today at the Hospitality Property School is with Stacy Garcia, an internationally celebrated designer and owner of multiple companies established under her umbrella company, Stacy Garcia Inc Stacy has partnered with some of the world’s leading manufacturers and retailers to create products for hospitality properties that include her exclusive draperies, rugs, wall coverings, furnitur...

RevPAR is an essential metric for hoteliers and innkeepers as it is used to measure a property’s financial performance. A higher RevPAR means a hospitality property is generating more revenue per available room, and I’m going to explain how it works. Revenue per Available Room, commonly referred to as RevPAR, is a vital metric used in the hospitality industry to measure the financial performance o...

Today I’m very happy to be able to chat with Mark Ross-Smith, CEO & Co-founder at Loyalty Data Co, the parent brand of StatusMatch.com, and our topic is loyalty programs and how they can work for you. As I mentioned, Mark is the CEO & Co-founder at Loyalty Data Co, the parent brand of StatusMatch.com, he is also the editor of travel data daily, was the head of loyalty at Malaysian Airlines...

In today's fast-paced world, convenience is key, and that holds true for the hotel industry as well. In this episode, I will explain the benefits and features of a hotel booking app. As I mentioned, I’ll explore the benefits and features of hotel booking applications and how they can help hotels increase bookings and revenue. I’ll also delve into the future of hotel bookings and how technology is...

Hotel evaluations are an important aspect of the hospitality industry, as they determine the rating and ranking of a property. So, what do hotel evaluators look for. Hotel evaluators, also known as mystery shoppers or inspectors, are responsible for assessing a wide range of factors that determine the overall quality and guest experience of a hotel. From the cleanliness of the guest rooms to the e...

Excellent customer service is essential for any business, but it is particularly crucial for hotels. In this episode, I’ll share ways for you to improve your hotel customer service. Guests come to hotels not just for a place to sleep, but for a memorable experience. Whether it's a family on vacation or a business traveller, customers have high expectations when it comes to their hotel stay. Your g...