Hospitality Property School

A well-crafted hotel business plan is a comprehensive road map for your property’s growth and development, that can increase visibility, drive bookings, and ultimately improve your bottom line. In this episode, I will provide the key elements that should be included in your hotel business plan. Why create a hotel business plan Every new company should really think about writing a business plan, an...

Pre-opening hotel strategies are crucial for the success of a property because they help to establish the foundation for operations and set the tone for the customer experience. Here’s what you need to consider. Starting a new hotel can be an exciting and challenging endeavour. There is a lot to consider, from choosing the right location and designing the perfect guest experience, to building a st...

Due to the fact, things have been so topsy-turvy the last couple of years, hoteliers, and innkeepers need to stay on track with upcoming trends. Here is our take on the top 12 hospitality property trends for 2023. It is natural that trends can be fickle. Just because something is trendy today doesn’t mean it will be tomorrow, but staying on top of the trends can help keep your hotel, resort, inn,...

With the threat of inflation, viruses, wars, and some regions of the world seeing a huge increase in the hospitality property business, this has been another in a series of peculiar years for our industry. With this in mind, I am going to share with you the top 10 most popular episodes of 2022. During the last year, I have noticed that many followers are searching for ways to prepare or even start...

Hotel restaurants and bars are a couple of the most important departments that can support a property’s overall sales and popularity but mistakes can be made. Here are 11 Useful Tips to Open a Wonderful Hotel Restaurant and Bar. If you have developed your restaurants correctly, focusing on providing the best possible dining experience, you want to ensure your guests visit them during their stay. H...

How to fire an employee professionally, gracefully and safely is easier said than done. In this episode, I will share procedures to make this task straightforward. For a lot of us, knowing when and how to fire an employee can cause stress and even some sleepless nights. For members of the Hospitality Property School Group, I’m going to give you 11 reasons to fire an employee. How to Fire an Employ...

The hospitality property industry is highly competitive, and having an edge in the future will be imperative to be competitive. In this episode, I will describe all the courses at Keystone HPD to help you gain that edge. Organizing your property, providing your guests with an excellent experience, employee development, and planning for the future are things that are highly pursued in hotels, resor...

Many hospitality properties forgo proper employee training due to associated costs, but studies have shown that the return on investment (ROI) from training and development of employees is a no-brainer. I'll explain why hotel employee training is important. Training can improve employee morale, business performance, help increase your profits and if you have a properly organized system, you can fi...

The last two of years, hotel employee retention has been a nightmare. In this episode, I’ll explain how to improve your employee experience while elevating your guest's satisfaction. In the last couple of episodes, I have discussed the cost of employee turnover and hiring great employees. Now that you have the right employees, how do you keep them? Kimpton Hotels & Restaurants, Hilton, Hyatt,...

The Great Resignation. The Big Quit. Whatever you want to call it, it’s here, it’s real, and the hospitality industry has been hit harder than just about any other industry. I’m going to share 6 Strategies for Dealing with Staff Shortages in Hotels. When it comes to a turnover crisis, one would be hard-pressed to find a sector in more trouble than the hospitality industry, so finding strategies fo...

How do you find great employees? Employees, that share your philosophy, will care about your guests, and have excellent attention to detail? I will explain how to make recruiting the right hotel employees easier. Recruiting the correct hotel employees to help you achieve your vision is one of the most crucial steps to making your entire hotel business run by design. It is now time to consider the...

Employee turnover in the last couple of years has been chaotic, and if it has been happening to you, you are losing money. Here’s why hotel employees quit and how to turn things around. Turnover rates in the hospitality industry have grown in past years, in some sectors up to 70% and this includes the hospitality property sector. Turnover can impact everything from staff morale to a property’s abi...

Every hotel can have a different style, some traditional others more modern. In this episode, I will share 20 websites to get furniture ideas for your hotel. This episode is going to be short but full of useful information. Whether you are an aspiring or current hotel owner and regardless of the type of property you wish to operate, finding high-quality, sturdy, comfortable, and affordable furnitu...

First impressions are everything when it comes to your hotel and creating a charming, comfortable and classy environment can go a long way to generating a great first impression. Here’s what you need to consider when buying hotel furniture. Here are 12 things to consider when buying hotel furniture 1. Does the furniture echo your hotel's identity The identity of your hotel is what sets it apart fr...

If you have decided you want to become a hotelier, you have to think about what type of hotel or resort you want. Here are four key elements you need to consider. In this step of your research, you’ll need to determine the type of hotel business you would like. You need to visualize what it will be like. You need to write down your visualization on paper. This will make it feel real. For example:...

Do you Want To Be a Hotelier? Here Are The First Steps to Starting a Hotel or Resort. When considering the first steps to starting a hotel or resort, there are a couple of key decisions that have to be considered. Do you want to buy or build? Your first decision is to determine if you want to buy a current hotel for sale or design and build one from scratch. Normally, purchasing an existing hotel...

The challenges of the pandemic will pass and we will need more quality hotels. If this is your dream, do you know how to start a hotel business? Stay with me and I’ll share what you need to know. If you’ve ever wondered how to start a hotel business, you’re not alone. Even as we are coming to terms with COVID-19, the dream of owning a hotel is alive and well and it is more important than ever for...

Have you considered a career in the hospitality industry but are not sure what it takes? Here are some tips for finding success in service. Today’s episode, Finding Success in Service: How To Thrive In The Hospitality Sector, is a guest post written by Courtney Rosenfeld. As we emerge from the pandemic, millions of people are flocking to bars, restaurants, hotels, theme parks, and local landmarks...

Most bed and breakfast, resort, and hotel owners want how their property is experienced by the typical guest. This is where hospitality property evaluators or mystery shoppers can help. So, what do hospitality property evaluators look for? What is a hospitality property evaluator or mystery shopper? A hospitality property evaluator or mystery shopper is a person or people that are commonly used by...

Did you know studies show your property can increase its revenue with good customer satisfaction? I’m going to share 16 customer service techniques for your bed and breakfast. Training employees with strong customer service techniques will ensure your property generates profit while operating at a high standard. This is crucial because a great guest experience can make the difference between a one...

I have spent the last number of episodes talking about creating the perfect BnB, but how do you get guests to your bed and breakfast? I’m going to share 12 tactics to help you succeed. Attracting guests to book your bed and breakfast might be a bit of a challenge post-COVID-19 and encouraging them to re-book might even be more demanding. To get guests to your bed and breakfast and later re-book wi...

Operating a bed and breakfast takes planning, skills and dedication to get guests to book, but your breakfast can make them want to return. Here are the best bed and breakfast breakfast ideas to make your property shine. The type of menu you would find at a bed and breakfast depends on a number of factors; location, availability of ingredients, your target market and preferences. In many places, y...

Choosing furniture to buy for your vacation rental is an extremely important decision as it can change a guest’s whole perception of your property. Here are some important considerations when you're buying furniture for your bed and breakfast. As an owner of a vacation rental property, bed and breakfast, guesthouse, Airbnb etc., you can not cut corners when it comes to furniture and design. You ne...

To design a Bed and Breakfast takes time and planning. You have to set achievable goals, establish your target market and ensure your property works for your plans. Here are 14 guidelines you need to follow when designing a Bed and Breakfast. A bed and breakfast is many vacationers’ idea of a charming place to spend time when travelling. Thinking of opening a bed and breakfast can inspire many to...

Have you ever dreamed of owning a bed and breakfast or small inn and opening the doors to the world but are not sure where to start? Here is your buying a bed and breakfast checklist. How to find the right location for buying a bed and breakfast is a question I am often asked. Choosing the right property can make a huge difference in whether you are going to be successful or not. So, it is extreme...