Hospitality Daily Podcast

Hotel Management’s Voice of the Owner survey just came out and showed employee mental health is the #1 most-anticipated challenge for hotel owners and investors over the next 12 months. Today, we’re learning from someone who has built a comprehensive employee benefits program to help address this: Dan Aswell , Senior Vice President of Total Rewards at Remington Hotels . In this episode, you’re goi...

Imagine if you had the opportunity to work on a small team with one of the hospitality industry's most legendary leaders. What would you be looking for, and what would you take away from it? Sara Osias is now Head of Experiences at Auberge Resorts Collection , but in this episode shares what stood out to her working with Chip Conley when they were both at Airbnb .  You're going to hear a...

To empower your teams to do their best work and delight your guests, you need to inspire them. And that, of course, requires being inspired yourself. Today, you're going to hear how Sara Osias , Head of Experiences at Auberge Resorts Collection , thinks about this and does this. In case you missed them, be sure to listen to our other conversations with Sara:  My journey to leading experience...

Our guest today is Alex Brown , Founder & President at CXN Travel and Recover Hospitality. In this episode, you'll hear how to identify and address burnout, how to reenergize yourself, the importance of building resilience - and a couple of quick stories from Alex on experiences that he's had that guide the way that he thinks about mental health in hospitality today.  Connect and lea...

Our guest today is Alex Brown , Founder & President at CXN Travel and Recover Hospitality. May is Mental Health Awareness Month, and there are few better to speak to both the challenges our industry faces and how to address them than Alex Brown, a hospitality management professional and hotel owner who transitioned to a career in substance use recovery support services. In this episode, you&ap...

Today's guest is James Ferguson ,  Director of Culture at Wurzak Hotel Group . LinkedIn is responsible for most of the things I've able to create for you here at Hospitality Daily. In the past week, our stories reached more than 50,000 people on LinkedIn alone - which blows my mind. But it's not just me - time and again, I've heard from hoteliers that this social network plays...

In today's episode, Sloan Dean , CEO of Remington Hotels , shares his experience of how ambition affected his relationships with colleagues earlier in his career.  Through executive coaching and feedback, he realized he needed to let go of ego and focus on empathy and vulnerability. By changing himself, he was able to achieve success, leading to his current role today as CEO of Remington Hote...

Christopher B. Randall is the Director of Community Impact at the 21c Museum Hotel St. Louis . In this episode, you'll learn what his role covers, why community impact matters, and a few ways he engages people through programming and creating access. You're going to be inspired by ways you can engage and impact the community around you as well. Follow Christopher on LinkedIn A few more r...

In this episode, I recap some of my top takeaways from listening to Sam Altman talk about AI, ChatGPT, and the future of technology at the Stripe Sessions event in San Francisco.  For more on AI: Read my guide: AI for Hotels: A Guide to Artificial Intelligence for Hospitality Leaders Watch me and Chris Cano discuss the implications for hospitality providers A few more resources: If you're new...

Richard Valtr is founder of Mews , and in this episode, shares the big trend creating opportunities for our businesses - and our careers.  Read Richard's blog post Follow Richard on LinkedIn Follow Richard on Twitter A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my s...

Today we're going hear from someone who oversees some of the most extraordinary experiences in hospitality today, Sara Osias . Sara is Head of Experiences at Auberge Resorts Collection , and in this episode, you're going to hear about everything from a creative spin on nightly turndown service to an arts-focused adventure to Marfa, Texas that includes a private jet and carefully curated...

Sara Osias is Head of Experiences at Auberge Resorts Collection .  In this episode, you'll learn how Sara draws inspiration from a diverse range of experiences along her own career journey - from camp counselor to teacher to an early member of Airbnb's hospitality team with Chip Conley - to lead experience design at Auberge Resorts today. I want you to hear her story because it will show...

Naureen Ahmed is the Founder of Inspiring Women in Hospitality , and in this episode, we discuss listening to (and amplifying) all stories - and why that matters. Listen to Naureen's podcast here: Inspiring Women in Hospitality A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want...

Naureen Ahmed is the Founder of Inspiring Women in Hospitality , and in this episode, we discuss the gender imbalance in hospitality leadership, what Naureen is hearing from women in hospitality around the world, ways to address the imbalance, and how Naureen is doing this through Inspiring Women in Hospitality in its "Inspire Programme" - a peer-to-peer mentoring initiative. Listen to t...

Would you like to build a culture so strong it attracts talented people, keeps them engaged in doing their best work, and provides a way to scale success across your organization? That's what James Ferguson is doing as the Director of Culture at Wurzak Hotel Group . In today's episode, you'll learn about his unique role, how his career as a general manager informs his work today, ho...

Veerle Donders is Concept & Brand Director at Zoku . In this episode, she shares why creativity matters more than ever today in hospitality - and how she helped bring it to life at Zoku. Listen to our past episodes with Veerle: Business travel, "bleisure," and fighting loneliness Community is a verb The future of hospitality is more human What to look for in a career in hospitality A...

Our guest today is Michael Pace ,  General Manager of the InterContinental Mark Hopkins in San Francisco.  Michael is a very creative person and shared a ton of ways partnerships and collaborations can not only do good but create something fun and worth talking about when we spoke recently.  In today’s episode, he shares the stories of two very different collaborations he did - one with Porsche an...

Michael Pace is the General Manager of the InterContinental Mark Hopkins , and in this episode, shares the story of how he co-created the "EarthCare" initiative at Kimpton Hotels earlier in his career - which quickly became one of the leading environmental programs in the hospitality industry.  Michael shares how they got started, what the program included, how they scaled it, and how to...

Rafael Peña is a travel expert and contributing journalist for Travel Noire . In this episode, we talk about the best hospitality he's experienced, hotels vs short-term rentals, culture, storytelling and more. See Rafael's work: Meet the Two Black Hoteliers Changing the Hospitality Industry NBA Star Reggie Bullock Purchases Private Island In Belize First Look At The Four Seasons Private...

Rob Dacey is a General Manager with Prospera Hospitality at the Hilton Garden Inn Pittsburgh Airport hotel. In this episode, he shares why he started using robotics and robots at his hotel, what they do, and what the results have been. If you haven't done so already, also listen to our other episode with Rob: Serving the community also helps us reach our business goals A few more resources: I...

Sloan Dean is the CEO of Remington Hotels . In this episode, he shares the story behind turning around the culture of the company and creating its "Where Passionate People Thrive" employer brand . For more, read Sloan's article: Culture Creates Room To Thrive At Remington Hotels A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message he...

Veerle Donders is Concept & Brand Director at Zoku . In this episode, she shares what she saw through the pandemic, the benefits of working in hospitality - and what you should look for in a career in this industry. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my sum...

Michael Hraba is Partner at Waterford Hotels & Inns . In this episode, he talks about what's happening with AI now, how it is impacting career planning and the opportunities he sees. You can also read his article on this topic here on HotelOperations.com Follow Michael on Twitter here and read his blog here . A few more resources: If you're new to Hospitality Daily, start here .  You...

Steven Moore is the CEO of Actabl , a software company that supports 90,000+ hospitality providers. In this episode, Steven shares his thoughts on finding meaning at work and getting perspective on the impact we can make in hospitality. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you w...

Veerle Donders is Concept & Brand Director at Zoku . In this episode, she shares her experience coming through Covid lockdowns and what she learned about the future of hospitality. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from e...