Hospitality Daily Podcast

Veerle Donders is Concept & Brand Director at Zoku . In this episode, she shares what she's learned about community building and how to design for interaction. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode deli...

Veerle Donders is Concept & Brand Director at Zoku . In this episode, she shares what she's observed about business travel - and the opportunity to provide hospitality to guests traveling on business. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and a...

Szilvia Olah is the founder of The Strengths Company  and a former Learning & Talent Development leader at Accor and Jumeirah Group. In this episode, she shares the importance of designing the experiences for your new employees, and how she did this at one hotel.  A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comment...

Donte Johnson is the General Manager and Jason Bass is the Director of Culture and Impact at Revival Baltimore - JDV hotel. In this episode, they talk about measuring the business impact of their investment in culture and programming, and how they think about ROI. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, o...

Jason Bass is the Director of Culture and Impact and Donte Johnson is the General Manager at Revival Baltimore - JDV hotel. In this episode, they talk about the opportunity hotels and hospitality businesses have to impact their communities for the better. Read Jason's article: What is Impact Hospitality ? A few more resources: If you're new to Hospitality Daily, start here .  You can sen...

Donte Johnson is the General Manager and Jason Bass is the Director of Culture and Impact at Revival Baltimore - JDV hotel. In this episode, they talk about diversity, moving beyond buzzwords, and focusing on impact. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summar...

Donte Johnson is the General Manager and Jason Bass is the Director of Culture and Impact at Revival Baltimore - JDV hotel. In this episode, they talk about what it takes to create a culture that's welcoming to the people working with you. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions...

Donte Johnson is the General Manager and Jason Bass is the Director of Culture and Impact at Revival Baltimore - JDV hotel. In this episode, they talk about what needs to change to attract and retain the right staff. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summar...

Jason Bass is the Director of Culture and Impact at Hotel Revival . In this episode, he shares his definition of culture - both broadly and within an organization. Visit Jason's website Follow Jason on LinkedIn Follow Jason on Twitter Follow Jason on Instagram Listen to Jason and Revival GM Donte Johnson speak with Omari Head on the Next Gen in Lodging podcast Photo credit: Hotel Revival A fe...

David Jones has more than 50 years of hospitality experience both working in the industry (Marriott, Shangri-La) in North America and Asia, as well as in academia, where he was a professor of hospitality management at leading universities.  In today's episode, David explains what he learned by taking a part-time job at the front desk of a local hotel. Follow David on LinkedIn View David'...

Your organizational culture is crucial for providing remarkable hospitality. Eleanor Erickson is an experienced hotel general manager who now spends her time coaching and advising hotel companies on culture. In this episode, she explains how both owners and operators can invest in their culture. Follow Eleanor on LinkedIn Visit Eleanor's website A few more resources: If you're new to Hos...

Eleanor Erickson is an experienced hotel general manager who now spends her time coaching and advising hotel companies on culture. In this episode, she explains how a program at Hampton Inn helped them cultivate culture and create leaders in their organization. Follow Eleanor on LinkedIn Visit Eleanor's website A few more resources: If you're new to Hospitality Daily, start here .  You c...

Eleanor Erickson is an experienced hotel general manager who now spends her time coaching and advising hotel companies on culture.  Follow Eleanor on LinkedIn Visit Eleanor's website A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights fro...

Ernie Tovar was one of the first 50 employees at WeWork and today is a community, hospitality, and operations lead in San Francisco. In this episode, Ernie shares what he learned about hospitality from his own career journey, and how he leads community. Regardless of what type of business you're in, there's something you can learn from this conversation.  A few more resources: If you&apo...

David Jones has more than 50 years of hospitality experience both working in the industry (Marriott, Shangri-La) in North America and Asia, as well as in academia, where he was a professor of hospitality management at leading universities.  In today's episode, David explains the role of AI, automation & technology in providing hospitality - plus what you should do now to prepare your orga...

David Jones has more than 50 years of hospitality experience both working in the industry (Marriott, Shangri-La) in North America and Asia, as well as in academia, where he was a professor of hospitality management at leading universities.  In today's episode, David explains the concept of a "modern elder" developed by Chip Conley and how it guides his coaching and mentoring today....

Robin Moncrieffe is an experienced hotel sales professional as well as the co-host of the Don't Look Under the Bed podcast.  A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe...

Robin Moncrieffe is an experienced hotel sales professional as well as the co-host of the Don't Look Under the Bed podcast.  A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe...

Tamara Mims is the President & CEO of Four Sisters Inns . In this episode, she shares the big reason behind why she thinks the future should and will look a lot like the present. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from eac...

Niki Wade is an experienced hotel sales professional as well as the co-host of the Don't Look Under the Bed podcast. In this episode, she shares a story of how she impressed a group of hotel guests by paying attention to the details. What could this look like for you? A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, co...

Niki Wade is an experienced hotel sales professional as well as the co-host of the Don't Look Under the Bed podcast. In this episode, she shares what she's learned through working with colleagues in other departments.  A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to g...

Travis McPherson is the Chief Operating Officer at Four Sisters Inns . In this episode, he shares how his organization hires around core values to ensure better service and a better employee experience.  A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actiona...

Tamara Mims is the President & CEO of Four Sisters Inns . In this episode, she shares how she thinks about balancing consistency across her portfolio with being unique and relevant in each location. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionab...

Tamara Mims is the President & CEO of Four Sisters Inns . Whenever I stay at a Four Sisters property, I appreciate all the free amenities they provide and it increases my feeling of loyalty to the brand. In today's episode, Tamara explains why she does this. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments...

Tamara Mims , President & CEO of Four Sisters Inns , spent a week working in the kitchen of one of her properties because of a staffing shortage during the pandemic. In this episode, she shares what she learned through the process. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you wa...