Hospitality Daily Podcast

Ever wondered how to create a high-performing culture that rewards excellence and drives success? Join me in a fascinating conversation with Loretta Macke , Senior Vice President of Sales at Remington Hospitality , as we uncover the secrets to building a performance culture through incentive programs and events like their Pinnacle Incentive Trip. Loretta shares the incredible impact these experien...

Could having a great mentor could propel your hospitality career? In today's episode, we had the pleasure of learning from none other than the person known across the hospitality industry as The Hospitality Mentor , Steve Turk .  You'll learn why mentorship matters in hospitality and how it can make a world of difference for those eager to grow in their careers. We'll also explore w...

Could engaging the millions of people often overlooked by employers help address the talent shortages in hospitality? Join us as we chat with Jeff Korzenik, Chief Economist at Fifth Third Bank, about the potential of second-chance hiring as a solution to this pressing issue.  We discuss the importance of not overlooking individuals with felony and misdemeanor records, and how business leaders can...

In this episode, Zach Demuth, Global Head of Hotels Research in JLL’s Hotels & Hospitality Group, shares what's going on in the world of luxury travel and hospitality.   Our discussion begins with an in-depth look at the rise of worldwide wealth, changing consumer spending habits, and the increasing demand for unique experiences, all contributing to the current market opportunities for lu...

This episode is sponsored by MDO and their new report, Data-driven Strategies to Move Beyond Rooms Revenue . Are you making the most of your business's revenue sources? All of them? Jason Freed , Hospitality Data Evangelist at MDO , and Billy Copelan , Director of Revenue Management at Sea Island Resorts , share their insights on unlocking the full potential of total revenue optimization. Fro...

Discover the power of personal development and how it can transform your career in the hospitality industry, as we chat with hotel owner and leadership coach, Rachel Vandenburg.  Learn from Rachel's own journey of self-discovery, as she shares the challenges she faced managing people and the turning point that led her to hire a coach. Uncover the keys to self-reflection, understanding your st...

Growing up in a hospitality family business shaped hotel owner Rachel Vandenburg's approach to leadership and customer experience. Inspired by her parent's visionary thinking, Rachel shares what it's like to push the boundaries in the hospitality industry, from opening a Dutch pancake restaurant to building an eight-lane boutique bowling lounge. Listen in as we discuss the crucial r...

Deanna Vollmer is the Director of Events and Customer Experience at Questex and shares what she’s learned along her journey so far. We discussed: Deanna's career path (2:25) Discovering the hospitality industry (2:41) First job in meeting planning (4:17) Importance of understanding customer needs in events (6:50) Staying inspired and up-to-date on industry trends (9:22) Incorporating theatric...

In this episode, Josiah shares insights and takeaways from the 2023 NYU Hospitality Industry Investment Conference. A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free...

Ever wondered what it's like to invest in hotels? Get ready for an eye-opening discussion with Jake Wurzak , founder and CEO of DoveHill Capital Management - a firm with more than $1.5 Billion in assets under management - as we explore the fascinating world of hospitality investment. Join us as we dive into the unique advantages of investing in this asset class, the process of creating a new...

Are you ready to uncover the trends shaping the hospitality industry? Join us as we chat with David Eisen , the editor-in-chief of Hotels Magazine , and explore the strength of segments like extended stay and hoteliers' strategies to break even in a post-pandemic world.  We're diving into the upcoming 2023 NYU International Hospitality Industry Investment Conference, discussing working w...

Get ready to unlock the power of storytelling in hospitality as we chat with Regitse Rosenvinge , a brand storyteller and communication consultant for hotels and hospitality brands.  We discuss how a compelling narrative can connect your business to your consumers in a more meaningful way and explore the importance of storytelling in the digital age.  Join us as we dive into various channels for s...

Ready to shake up your understanding of the hospitality beverage and food world? Join me as I sit down with Richard Garcia, the Senior Vice President of Remington Hospitality, to uncover the secret ingredients behind their innovative beverage and food program. Discover why classic cocktails are still stealing the spotlight, and prepare to raise a glass to Richard's prediction for the next big...

Could hospitality be an effective way to steward capital for positive impact? Join us as we chat with Michael Hraba, partner at Waterford Hotels and Inns, who shares his experience in bringing iconic hotel projects in California to life. We explore the idea of hospitality as not only a rewarding career path but also a means to transform communities, promote sustainability, and create jobs. Discove...

As Mental Health Awareness Month comes to a close, we want to share a heartfelt conversation with the inspiring Michael Hraba , Partner at Waterford Hotels and Inns and an experienced hospitality leader.  Michael emphasizes the importance of giving your team perspective and supporting their mental well-being in the workplace. He shares how focusing on positive experiences and interactions in hospi...

Could prioritizing mental health and wellness could actually make you a better leader and create a thriving work environment? Our guest today, Matt Welle , CEO of Mews , a hospitality technology company, shares his personal journey with mental health and the innovative wellness initiatives he's implemented at his global organization.  Listen in as we discuss the importance of resilience in hi...

I recently had the honor of speaking with Christopher Randall , a US Marine Corps veteran, police officer, and now the Director of Community Impact at the 21C Museum Hotel in St. Louis . Today on Memorial Day, it's essential to recognize not only those who have lost their lives serving in the armed forces but also the invaluable skills and experiences that veterans like Christopher bring to t...

Ever find yourself inspired by the incredible things happening in the hospitality world but unsure if you can achieve the same in your own business? We've got just the person to talk you through this today - Craig Poole , President of Reading Hospitality and three-time Hilton Connie Award winner.  Join us as he shares his wisdom on driving change in the industry and empowering the people arou...

Craig Poole is the President of Reading Hospitality , which owns and operates the DoubleTree Hotel in Reading, Pennsylvania. He's a three-time Hilton Connie Award winner and was recognized as General Manager of the Year by the American Hotel and Lodging Association. In today's episode, we discuss "second chance hiring," leading people, and cultivating a strong culture within yo...

Craig Poole is the President of Reading Hospitality , which owns and operates the DoubleTree Hotel in Reading, Pennsylvania. He's a three-time Hilton Connie Award winner and was recognized as General Manager of the Year by the American Hotel and Lodging Association. In today's episode, you're going to learn what inspired him to think about the power of hospitality in a new way. A fe...

Craig Poole is the President of Reading Hospitality , which owns and operates the DoubleTree Hotel in Reading, Pennsylvania. He's a three-time Hilton Connie Award winner and was recognized as General Manager of the Year by the American Hotel and Lodging Association. In today's episode, you're going to learn why he hired more than 200 people to run his 209-room hotel. Follow Craig on...

Craig Poole is the President of Reading Hospitality , which owns and operates the DoubleTree Hotel in Reading, Pennsylvania. He's a three-time Hilton Connie Award winner and was recognized as General Manager of the Year by the American Hotel and Lodging Association. In this episode, you'll learn both how Craig starts each day - and how he got started on the path to the business he runs t...

Today, we're learning from Paul Miller , CEO of Questex , and in our discussion, we cover: Background on the NYU International Hospitality Industry Investment Conference Why events matter now (2:26) What's changed post-pandemic in what we want from events (4:05) Trends and opportunities in events (4:57) Creating a "Coachella experience" in B2B events (7:37) The case for investi...

Today, we're learning from Shelley Brown . We've been talking about recruiting and hiring and engaging people in hospitality for years, but what's beneath all of that is creating a culture of belonging. The very best hospitality leaders I know focus on this because they know that if you welcome people to your teams well, and make them feel like they belong they will not only stay en...

This episode is sponsored by MDO's Night Auditor Appreciation Day. The Night Auditor plays a vital, yet often overlooked role in running a hotel. In this episode, Jason Freed and Eduardo Burkard from MDO discuss the range of responsibilities this role typically covers while working overnight: from checking people in to covering the kitchen to processing important data for every function of th...