Hospitality Daily Podcast

Today we're learning from Denise Dupré , founder and managing partner of Champagne Hospitality , about how she's developing new sustainable luxury hospitality properties. 👉 If you liked this, listen to our other episodes about sustainability . A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest su...

Today we're learning from Denise Dupré , founder and managing partner of Champagne Hospitality , about hiring, retaining, and developing talented people. 👉 If you liked this, listen to our other episodes about People . A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get m...

Today we're learning from Denise Dupré , founder and managing partner of Champagne Hospitality , about what it takes to design and deliver remarkable hospitality experiences.  A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each...

How might we reimagine hospitality careers in a way that helps us attract and retain the brightest and most caring people? To help us answer that question, today we're learning from CoralTree Hospitality President Tom Luersen. Tom shares how the pandemic has shifted his approach toward recruiting, the importance of creating an inviting atmosphere for those outside the hospitality industry, an...

Today Tom Luersen, President of CoralTree Hospitality, shares the principles behind what he calls "The Innkeeper Mindset."  Tom's back-to-the-basics approach emphasizes personalized service and thoughtful, impactful gestures, fostering deeper connections between hotels and their guests.  This is not just about being welcoming; it's about understanding your guests, breaking down...

When David Kong retired from his role as the President and CEO of BWH Hotel Group, he was the longest-running CEO of any major hotel company. Today, he's focused on empowering others through DEI Advisors, and in this episode, you'll learn more about this, including lessons he's learned, advice for overcoming something he calls "head trash," making your organization a great...

Today we're learning from Regitse Rosenvinge about how hospitality providers can create spaces of belonging. Regitse offers a fresh perspective on how we can extend beyond our traditional roles to foster a sense of safety, belonging, and wellness for guests. Listen to her recount the inspiring story of a Copenhagen hotel that managed to create an inviting atmosphere through thoughtful design...

Join us for an engaging chat with Richard Garcia of Remington Hospitality as we unearth the fascinating narrative of their innovative company project – a recipe book. But this is no ordinary recipe book; it is a window into the culinary treasures of their hotels.  The second part of our conversation dives into the transformative power of this project within the Remington Hospitality team. Listen t...

It's Independence Day in the US, and we're celebrating with some timeless wisdom from Richard Garcia , a US Marine Corps veteran, star chef, and the Senior Vice President of Beverage and Food at Remington Hospitality . In this episode, you'll hear why Richard believes there's no room for compromise when it comes to delivering a stellar guest experience, as he shares how he ensu...

Ready to challenge everything you thought you knew about the hospitality industry? Our conversation with Richard Fertig, the founder and Chief Investment Officer at Stomp Capital, will change your perspective.  We tackle the age-old practice of adding staff as a solution to hospitality challenges and examine how to add excitement in place of consistency. We invite you to join our debate as we put...

Today we're learning from Richard Fertig, founder and Chief Investment Officer at Stomp Capital, about the importance of staying inspired. Links:  Follow Richard on LinkedIn Learn more about Stomp Capital How a former globe-trotting hedge fund manager now provides bespoke hospitality A few more resources: If you're new to Hospitality Daily, start here .  You can send me a message here wi...

I love technology and we're coming off a big week of tradeshows and conferences about technology in hospitality. But our guest today says there's no such thing as "virtual hospitality," and I want you to hear why he says this and what he means because it's an important point to keep in mind as we think about providing hospitality today. David Kong is the founder and princi...

Have you ever asked yourself, "How do I effectively guide my team through change?" If so, this episode is for you. Our guest, Rachel Vandenberg, is not just a hotel owner and operator but also happens to be a leadership coach. We talk about her past experiences and lessons learned from implementing new software in her hotel, making the episode full of insights for change management. Rach...

Jay Hubbs is the VP of Advertising, Marketing, Innovation, and Analytics overseeing BWH Hotels’ consumer-facing marketing, advertising, and the award-winning Best Western Rewards program.   Today, Jay Hubbs was awarded Marketing Professional of the Year by HSMAI, and in this conversation, we cover: Why marketing matters today What Jay is most proud of building over the past year What experiences h...

What happens when you combine journalism, technology, and the hospitality industry? You get an insightful conversation with our guest, Jason Freed, the Hospitality Data Evangelist at MDO.  In this episode, Jason shares his journey from reporting to exploring the exciting intersection of technology and pricing in the hotel sector, emphasizing the importance of revenue management technology in creat...

Ready to discover how the world of travel and hospitality is being revolutionized by cutting-edge technology?  Join us in an enlightening conversation with our special guest, Shane O'Flaherty, Microsoft's Global Director of Travel, Transportation, and Hospitality. Shane brings a wealth of experience, including his time at the helm of Forbes Travel Guide, and he offers valuable insights i...

Ready to master the art of upselling in the hospitality industry and create extraordinary guest experiences?  Join us as we chat with Erik Tengen, co-founder and CEO of Oaky, an upselling software platform, who shares his wealth of knowledge on understanding what your guests want and offering it to them proactively, smoothly, and in a relevant way. Eric also provides valuable advice on evaluating...

Imagine a world where transactions are so seamless that they become an afterthought, leaving more room for an unforgettable experience. In this episode, we sit down with James Lemon , the Global Lead for Travel & Leisure at Stripe , to unlock the secret to achieving this. With a background rooted in hospitality, James shares his insights on how Stripe is revolutionizing payments and financial...

Are you ready to upgrade your experience to delight your guests and grow your business?  Then you need to hear from seasoned hospitality leader Martin Soler , as we explore the barriers to innovation in the hospitality technology sector. In this fascinating discussion, we uncover how hoteliers often overlook the importance of technology in shaping the guest experience and dive into the challenges...

Today we're learning from Actabl CEO Steven Moore about the power of data in hospitality, and how technology can unlock insights that give you an advantage.  We cover:  Hospitality's adoption of technology and how Covid changed it [00:43] Opportunity with housekeeping and engineering [01:58] Using technology to attract and retain a new generation of hoteliers [02:47] The importance of ha...

How do you create a remarkable experience for guests with technology? Join me in learning from Hanna Schiller, VP of Product at Ireckonu, about the complexities of hospitality technology and the importance of integration in delivering exceptional service. We dive into the challenges of siloed systems and how Ireckonu's middleware solution addresses these issues, while Hanna shares her journey...

Could "user disengagement" be a key to elevating your guest experience through technology? Join me as I explore this idea with Matt Welle , the CEO of Mews , a hospitality technology company.  We also talk about the implications of technology on hiring, examples of hospitality companies that have implemented technology well, how to shop for technology, and what most excites him about the...

Parijat Gupta  leads online reputation and social media management for Coast Hotels , and in this episode, you'll hear about how a role earlier in her career helped shape how she views communicating with people digitally today. I want you to hear this because we're heading into some of the biggest technology tradeshows in the hospitality industry over the next few weeks, and as we do tha...

What if the key to standing out in a world increasingly dominated by technology and AI is to embrace - and share - our unique stories? Join us in learning from executive coach Andy Ellwood about the importance of knowing and owning your story to create connections and make a lasting impact. Follow Andy on LinkedIn Follow Andy on YouTube Follow Andy on Instagram Visit Andy's website A few more...

Could offsites unleash the power of your team - and your hospitality business?  Our conversation with executive coach Andy Elwood will leave you with practical insights and fresh inspiration. Andy shares advice on preparation, including pre-event surveys that ensure all voices are heard equally. He also introduces the "Artifact Dinner"– a powerful activity that fosters deep connections a...