Hiscall Technology Podcast

In this episode, we are joined by Matt Hostacky from Wildix, fresh off the success of the Hiscall Technology Showcase. Matt shares his journey in the telephony industry, going from a local distributor to an expert at Wildix, and provides insights into Wildix's evolution as a unified communication company. We dive into the world of artificial intelligence and its transformative impact on unified co...

It’s an exciting time to be in tech, with AI now the dominant trend in technology, widely applied both in the business and consumer worlds. AI is a powerful tool that transforms businesses by improving efficiency, enhancing customer experiences, and driving innovation. AI will undoubtedly play a crucial role in shaping the future of business, and Hiscall is right here to help you on that journey.

Several Hiscall associates joined thousands of Avaya employees, customers, and partners at AVAYA Engage 2023. Tom Ward makes a repeat visit on this episode to highlight and recap our time at the conference. We touch on “Innovation Without Disruption,” CX, and Avaya news.

President/CEO Gary Luffman and Chuck Culwell discuss a recent trip to Denver, CO for Mitel Next. They talk about Mitel news, timing in life, relationships, doing the right things, and Mitel news. Gary also makes an exciting Hiscall announcement.

Enjoy this conversation as we continue our series introducing our Sales Team. On this episode we are joined by veteran sales executives. We discuss relationships and handling rejection.

Enjoy this conversation as we continue our series introducing our Sales Team. This time Archibold, Ian, and Mike join us in the Studio C.

Enjoy this conversation with three of Hiscall's sales team out of our Knoxville office. Around the table are many years of sales and technology experience. Diane, Gerard, and Scott join us to talk about sales. Listen to their heart and passions.

Prioritizing customer experience is a top priority today for business. Consistency in customer experience is a key factor. Consistency across different methods of communication can be challenging. On this episode, we are joined by Steve Jones from CallCorp to discuss delivering superior customer experiences through Contact Center as a Service (CCaaS).

It has been said that change brings opportunities. On this episode, Hiscall President & CEO Gary Luffman discusses changes and how the company has seized on opportunities for growth with new services and new employees. He also talks about getting quality leads to generate more revenue for the company.

On this special edition of the Hiscall Technology Podcast, we share a special message from Hiscall.

On this episode, meet Hiscall's Sales Manager Terrence Bates. We discuss Kaizen, or good change, through continuous improvement and his goals for Hiscall sales.

On this episode of the Hiscall Technology Podcast, Chuck Culwell is joined by Hiscall President/CEO Gary Luffman to discuss ransomware. Gary shares his knowledge to protect your business and some action items should you be attacked.

On this episode of the Hiscall Technology Podcast, we highlight our upcoming webinar on Hiscall Cloud Services, titled ”Let Freedom Ring”. Discover how HCS improves business communications and saves you money.

The best security is proactive. Ava, a Motorola Solutions Company, provides open cloud-native video security to safeguard your people and assets. We discuss protecting your business and mission with Ava’s intelligent cloud-based video management system analyzing all your camera feeds for proactive notifications and operational insights.

Good business decisions are made with good business data. Our guest for this episode is Peter from Brightmetrics. We discuss data analytics and reporting for unique and efficient insights to help you make good decisions.   Remember: Data is critical for consistent and reliable decision-making. Data helps us make better business decisions!

Eaton joins us to explore 9 common power challenges addressed with Eaton Uninterruptible Power Supplies (UPS). Do you know the number one enemy to UPS batteries? Additional details can be found https://www.eaton.com/us/en-us/products/backup-power-ups-surge-it-power-distribution/backup-power-ups/9-common-power-problems.html

This episode of the podcast highlights several Mitel products leading up to our football themed webinar covering MiTeam Meetings, IP Desk Phones, MiContact Center Business, and Mitel integration with Microsoft Teams. Additional event details are available https://www.hiscall.com/webinar-be-a-part-of-a-winning-team-with-mitel-hiscall/

On this episode, Hiscall President & CEO Gary Luffman joins us to reflect on the successes of 2021 and anticipating 2022. He discusses business success in 2021, our new offering Hiscall Voice Connect, Security Cameras, and IP Paging.

On this episode of the podcast, we add video for the first time. Jabra recorded a video discussing their PanaCast Series video cameras. The portfolio of products is engineered to elevate your collaboration experience. Check out our video version of this podcast on our YouTube Channel: https://youtu.be/rxQ0nbShozc

On this episode, podcast host Chuck is joined by Chuck French of Mutare. Chuck explains STIR/SHAKEN in a way that helps make sense of the framework used to authenticate callers in real-time and identify illegal calls. Below are links to Mutare’s website with STIR/SHAKEN documents authored by Chuck French. https://www.mutare.com/spoof-proofing-enterprise-voice-network/ https://www.mutare.com/traced...

Bob Dylan sang “Times They Are A-Changin”. In technology, change is the about the only constant. Time is critical in a digital world. On this episode, Tom Ward joins us once again to discuss Sapling Synchronized Clock Systems.

We know light is good. Lighting is great, but when you combine lighting and network it is only getting better. The future of low voltage lighting is so bright, we’ve got to wear shades. On this episode we highlight a PoE lighting system.

Sound plays an essential role in our lives. Headset features and technologies continue to make significant advances allowing us to hear and be heard when communicating the many different ways we communicate these days. In this episode, Chuck Culwell describes some new headset features and functions.  

Video is here to stay. Video meetings are the preferred method for distributed and remote teams to collaborate and staying in touch. On this episode, we are joined by Tina from Sangoma to review their 'Meet' Video Conference solution and best practices for video meetings to increase engagement.   Check out past HTP Episodes featuring Tina from Sangoma: Addressing the Office Fax - HTP Episode 025 A...

The H.E.R.O program is Hiscall’s answer to the uncertainty of doing business when a crisis occurs.  H.E.R.O. (Hiscall Emergency Response Operations) encompasses Hiscall’s entire service infrastructure, mobilized to provide Hiscall customers with access to a level of service investment, responsiveness and expertise that will keep your business moving forward through an emergency situation.