Hiscall Technology Podcast

SBC’s are more than SIP trunks. On this episode, Chuck has guests from ingate Systems to discuss Session Border Controllers. We define their role, when you need one, and options for deployment.

Session Initiation Protocol (SIP) has changed enterprise communications. On this episode, we discuss SIP and its use in business communications applications, desk phones, and SIP trunks.

Cyber threats come from within your organization and outside your organization. This episode looks at some of the cybersecurity’s bad actors and their motivations that drive them.          

Cybercriminals use increasingly sophisticated techniques to trick and manipulate people to provide sensitive information, credentials, or access to network systems. On this episode we discuss some of the most common social engineering techniques used by cybercriminals.

Many companies come and go through the years. Reaching 25 years in business is worthy of a celebration. On this episode, Chuck is joined by Hiscall President and CEO to discuss 25 years in business, changing technologies, and moving forward.

The Hiscall Technology Podcast will continue bringing new content in 2021. As we wrap up 2020, here is a quick message from Chuck Culwell, our podcast host. Hiscall wishes you a safe and Merry Christmas.  

With recent tornados disrupting businesses in middle Tennessee and Coronavirus impacting business around the world, implementing alternatives for working has become increasingly important to businesses. Extending business communications to work-at-home or remote workers is valuable for business continuity and disaster recovery. On this episode, our host Chuck Culwell discusses some of the options...

An interesting conversation with Tom Ward, Complex Applications Specialist at Hiscall. Tom is well versed in technologies across the industry. We celebrate his 2019 successes and interesting technologies that solve unique problems for customers, including UCaaS, CCaaS, and advancements in overhead paging. *Editor Note: Restaurant referenced in podcast episode is incorrectly called Moonbeams. Corre...

FAX is one of the oldest communications technologies and still widely used today. On this episode, Tina Caudle discusses Sangoma's solution addressing FAX for modern communications networks. FAXstation is a cost effective, reliable, and secure FAX over IP (FoIP) solution.

If you take care of customers, the bottom line will take care of itself. Gary Luffman, President & CEO of Hiscall, is our guest on this episode. We discuss Hiscall's story from his vision to start a new business, its evolution, and plans for 2020.

Jim Sevier says, "Technology does not make things better. It only amplifies what is currently happening." Jim is coach and business consultant. His program "The Coachable" teaches navigating transitions and leveraging technology to be better. On this episode we discuss partnering for nirvana.

When it comes to business communications devices, one size does not fit all. While the desktop phone may remain the preferred device for business communications, softphone and mobile device usage is increasing. On this episode we explore recent findings related to device usage. Chuck also provides a quick recap of highlights of 2019 Hiscall Technology Podcast episodes.

BICSI certifications are very important to ensure your vendor is current and installing your infrastructure to current standards and codes. On this episode, we talk with Hiscall Director of Operations Lucas Luffman and Operations Manager Joseph Hines. Hiscall’s infrastructure department has become a big part of the business. In large part to the effort Lucas and Joseph have invested in growing the...

After defining the Voice Spam problem in part 1 of this episode with Mutare, part 2 describes the technical details and requirements of the solution. We continue our conversation with Rich Quatrocchi on Mutare’s enterprise Spam Filter application.

Mutare Software joins us on this episode to discuss Mutare SPAM Filter. Part 1 of the conversation defines the problem and quantifies it in lost dollars, lost time, and lost productivity. For more details on Mutare SPAM Filter, check out their website.  https://www.mutare.com/solutions/spam-filter

Chuck is joined by Hiscall Director of Sales to talk tech news. We talk state of Hiscall sales, Hiscall updates, and industry news, including Avaya and RingCentral partnership and new President & CEO at Mitel.

We continue to read the desk phone is on its way out for businesses. However, we continue to see the number of IP desk phones increasing. On this episode, Lenworth Gordon joins us from Mitel. We discuss the state of desk phones and exciting news for Mitel customers.

Devin Hunter, Regional Manager at SpinetiX, recently visited Hiscall. While at the office, he records this episode to discuss SpinetiX digital signage. Every business has stories to share and messages to communicate that better engage with customers, partners, and employees.

XM Fax makes sending and receiving faxes easy, secure, and reliable. On this episode we are joined by Rich Bott. Rich is Solution Architect Manager at XMedius. He shares years of experience and knowledge of the Fax industry and the best electronic fax service on the market.

In a third episode with Scansource CTO Greg Dixon, we discuss a third technology in digital transformation and business outcomes. Blockchain technologies are innovating rapidly and constantly evolving. In our previous episodes, Greg talked with us about IoT and AI.

Greg Dixon, CTO at Scansource, joins us to continue a discussion of some technologies behind Digital Transformation. This episode is a follow up to the first episode, "Scansource CTO on IOT".  On his 2nd appearance, Greg puts Artificial Intelligence (AI) in context for a digital era.

XMedius is a global leader in the field of enterprise communications solutions. XM Connect (formerly AVST CX-E) delivers enterprise-grade communications applications on-premises and cloud enabling businesses to benefit from secure and unified communications to improve individual and team productivity. On this episode, our guest is Tom Minifie, VP & GM, Voice Solutions at XMedius.

Fellow Hiscall team members Tiffany & Tony join Chuck for a preview of Hiscall’s 11th Hiscall Technology Showcase (HTS). HTS is an activity packed, 1-day educational event allowing attendees to experience technologies available for today’s business communications.  You will gain real value from the products and technology, hands-on demonstrations, and face-to-face meetings with product manufacture...

On this episode, we discuss earning trust and saving money with Carrier Services that provide opportunities to make technology improvements. Patricia Terry is one of Hiscall's Account Consultants that continually leads her accounts to save money and implement technology enhancements. She leverages Hiscall's technical staff to discover where Hiscall can best help customers.

Chuck is joined by Steve Sentell. Steve is Contracts Manager at Hiscall. Chuck and Steve discuss highlights of new technologies and experiences from recent a recent trip to ISC West. ISC West is the largest security industry trade show in the United States.