HFS PODCASTS

On this HFS Videocast, Mark Reed-Edwards, Marketing Leader at HFS, is joined by Reetika Fleming, Research Leader, and Sam Duncan, Practice Leader to discuss the HFS Insurance Services Top 10, 2022 which was released recently. They walk us through the HFS Insurance Services Top 10, 2022 — and exactly what it covers and finally, reveal the notable performers in the Top 10. You can read this Top 10 a...

How can Industry 4.0 advancements successfully sync with business transformation?   Join a hand-picked panel of engineering/enterprise leaders and service providers plus the HFS analyst team, led by Phil Fersht, who poses the following questions:   Digital engineering-led IT/OT convergence is not some sci-fi story—it’s essential for survival. Then why are we still struggling with “digita...

On this special Fireside Chat, HFS CEO Phil Fersht talks with Vikas Bhalla, EVP and Head of the Insurance Business at EXL about his personal, career, and digital business journey. Vikas is a member of EXL’s Executive Committee and leads the Insurance business, a role he’s had since 2014. In that time, he has contributed significantly to the growth of the company, doubling the size of EXL’s largest...

This episode features John Michelsen – a man on a mission to change our relationship with technology. He is fed up of humans being forced to understand and learn technology in order to use it. He thinks technology should be designed to understand us. Find out how that applies to Krista and its application of natural language understanding to process automation in this videocast, where Krista’s CEO...

Over 25% of Americans are enrolled in health plans underwritten by their employers, more than any other segment of healthcare in 2021 and 2022. More employers are underwriting the medical risks of their employees but are abdicating their responsibilities beyond that by outsourcing services to health plans. Despite being in the driver’s seat, self-insured employers are not addressing the underlying...

On this HFS Videocast, the Marketing Leader Mark Reed-Edwards talks with one of the authors of the HFS SaaS XXV, 2022, Research Leader Joel Martin. Joel walks us through the HFS SaaS XXV—and exactly what it covers and finally reveals the top 25 software-as-a-service vendors based on the business value created by them. You can read this HFS SaaS XXV at https://www.hfsresearch.com/research/saas-xxv-...

In this first episode of Up Close, Mark Reed-Edwards talks with our healthcare and life sciences practice leader at HFS, Rohan Kulkarni. Rohan looks back on the past few months and shares what he has published right up to the most recent research on HFSResearch.com . Highlights of recent publications include: The Life Sciences services Top 10 report The Healthcare & Life Sciences research agen...

In honor of International Women’s Day on March 8, Elena Christopher, Research Leader Financial Services and Emerging Tech at HFS, goes deep with a fabulous leader, who happens to be female, Amalia Avramov, Group President at Amdocs. This session addresses leadership lessons, knowing your value, industry cross-pollination, and recommendations for humans who want to be successful leaders in the tech...

On this HFS videocast, Melissa O’Brien, Research Leader at HFS talks with Birendra Sen, Business Head at Tech Mahindra Business Process Services about how companies must look at data, process, and most importantly, people, to “re-wire” the customer experience for competitive advantage.

On this HFS Videocast, we talk with one of the authors of the HFS SAP S/4HANA Services Top 10, 2022, Chief Strategy Officer Don Ryan. Don walks us through the HFS S/4HANA Services Top 10—and exactly what it covers and finally, reveals the notable performers in the Top 10. You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-sap-s-4hana-services-2022/

On this HFS Videocast, HFS Research CEO, Phil Fersht and Practice Leader, Sarah Little connect with Kenneth Barry, Partner, Business Consulting at Infosys to discuss racial inclusion in the tech and services industry.

On this special Fireside Chat, HFS CEO Phil Fersht talks with Ganesh Ayyar, President of Digital Operations at Cognizant—providing business process services, automation services, and platform services to over 200 clients enabled by over 75,000 employees across more than 25 countries. Before his current role, Ganesh was the CEO of Mphasis and was recognized as the CEO of the Year in 2016 by CEO Con...

On this HFS Videocast, we talk with one of the authors of the HFS Application Modernization Services Top 10, 2022, Research Leader Joel Martin. Joel walks us through the HFS Application Modernization Services Top 10—and exactly what it covers and finally, reveals the notable performers in the Top 10. You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-application-modernizat...

On this HFS Videocast, we talk with one of the authors of the HFS Retail and CPG Services Top 10, 2022, Research Leader Melissa O’Brien. Melissa walks us through the HFS Retail and CPG Services Top 10—and exactly what it covers. She explains the increasing demand for industry-specific services for retail and CPG companies, and final reveals the leading providers of services to these industries. Yo...

Social Determinants of Health (SDoH) is a concept with tremendous potential to improve the overall health and wellbeing of human beings. However, it appears to have found more room in academic conversations than in the real world. The idea is to leverage elements that impact of health such as education, financial stability, a sense of community and safe neighborhood to maintain a level of health a...

On this special Fireside Chat, HFS CEO Phil Fersht talks with Vipul Khanna, the Managing Director and CEO of Firstsource Solutions. Vipul joined Firstsource in 2019 from Cognizant Digital Operations where he led a start-up practice into a $2 billion, top-5 global BPO business.

On this HFS Videocast, we talk with the author of the HFS Sustainability Services Ecosystem Mapping, Practice Leader Josh Matthews. Josh walks us through the HFS Sustainability Services Ecosystem Mapping — and exactly what it covers. He outlined the importance sustainability services and how providers of both (technology and services industries) are developing new capabilities and embedding sustai...

On this HFS Videocast, we talk with one of the authors of the HFS Utilities Services Top 10, 2022, Practice Leader Josh Matthews. Josh walks us through the HFS Utilities Services Top 10 — and exactly what it covers. He outlined the common threads he saw when he looked at utilities service providers and finally, reveals the notable performers in the Top 10.

In this HFS Videocast, Joel Martin, Research Leader, Cloud and SaaS Strategies at HFS, talks with Mike Healy, Managing Partner, Technology and Cloud Platforms at IBM Consulting about the broad impacts of Cloud. Mike shares insights from customers on how they are preparing themselves to adapt and accelerate their organizations goals in 2022 as we emerge from this pandemic. The topics Joel and Mike...

In this HFS Videocast, David Cushman and Phil Fersht of HFS are joined by Terry Walby, CEO of Blue Prism Ventures, to discuss a new research report, produced by HFS in partnership with Blue Prism, that looks to understand how enterprise mindsets have changed throughout the pandemic, as well as the extent to which enterprises have developed a joined-up automation discipline. HFS surveyed 200 senior...

Reetika Fleming, Research Leader at HFS Research, talks with Nicole Gallant, Vice President of Alliances at Celonis and Scott Layton, VP and Global Leader of Finance Transformation at IBM, about how the two firms are collaborating.

On this HFS Videocast, Reetika Fleming, Research Leader at HFS Research, connects with Yaron Bialy, Product Manager, Advanced Process Automation Solutions at NICE, and Martijn Zuiderbaan, Chief Commercial Officer at PAteam to discuss taking a data-driven approach to designing business processes.

Welcome to the podcast – “Story-Pod with Nischala”. As part of this exclusive podcast, you can tune into stories with amazing people across the world. Through these stories, you will listen to ideas that matter, real-world insights and positive inspiration. As part of the series “The Shero Diaries”, our Chief Marketing Officer (CMO) Nischala Murthy Kaushik talks with influential and powerful women...

On this HFS Videocast, Mark Reed-Edwards, VP of Digital Marketing at HFS, is joined by Saurabh Gupta President, Research and Advisory Services and Sarah Little, Practice Leader, to discuss the HFS OneOffice™ Services Top 10 on People and Process Change, which was released recently. The discussion focuses on a few areas: People and process change capabilities and why they’re so important What’s at...

Welcome to the podcast – “Story-Pod with Nischala”. As part of this exclusive podcast, you can tune into stories with amazing people across the world. Through these stories, you will listen to ideas that matter, real-world insights and positive inspiration. As part of the series “The Shero Diaries”, our Chief Marketing Officer (CMO) Nischala Murthy Kaushik talks with influential and powerful women...