"Hey Joe!" Podcast by Pet Pros, for Pet Pros

There’s a saying out there that goes something like, “The way you dress is the way you will be addressed”. How someone dresses can definitely affect the way they feel about themselves and how people will feel about them. In this episode, Joe and Elli get very real about how first impressions and client expectations can influence a professional’s income potential.

In this episode of the Hey Joe Pet Pro Vod/Podcast, Joe speaks with Dennis Gnetz, the CEO of a leading Mobile Grooming Vehicle Conversion Company and long time industry friends of Paragon. Dennis shares a little of the history of Wag’n Tails and how they are celebrating 30 years in business in 2024. He recaps what he identifies as the Wag’n Tails team's most significant accomplishments in the past...

Joe Zuccarello interviews Amy Hillis, Co-Founder and Chief Strategy Officer of Social Pet, which provides daycare, lodging, grooming, and training services with 3 locations in the Charlotte, North Carolina area. Listen to their discussion about building confidence and trust within your community so people know their pets are in good, capable hands. This nearly one-hour discussion includes stories,...

Joe Zuccarello interviews Todd Dittman, the executive director of IndiePet, a nonprofit trade association created by and for independent pet retailers and the manufacturers, distributors and service providers who support the independent pet channel. Listen to their discussion about the support systems that are available for independent store owners to leverage. Todd goes into detail about IndiePet...

Paragon President Joe Zuccarello joins industry expert Garret Tadlock, founder of Paw Loyalty and Chief Product Officer at Hello-Groom, to unpack the keys to productivity in the pet grooming business. He shares his expertise in overcoming the unique challenges faced by pet boarding and daycare businesses in managing grooming staff, and the value-add grooming brings. From staffing to pricing and cu...

Joe Zuccarello interviews Danielle Aymar, owner of Zen Dog Spa in Charleston, SC, and a pet care expert with over 25 years of experience. In 2019, she was finally able to pursue her dream of starting her own business! Listen as she tells her story about launching and growing the pet spa and how her team has helped make it a success!

Joe Zuccarello interviews Jason Johnson of Project K-9 Hero, a non-profit organization that provides a peaceful retirement and quality healthcare for retired military and working dogs. These incredible animals serve alongside our brave men and women in uniform, risking their lives to protect and defend our nation. They detect explosives, locate missing persons, and perform a variety of other life-...

Joe Zuccarello interviews Tim Petsch of GrassWorx about how to set up a play yard for maximum comfort, safety, and ease of care. Find out the best yard strategies for your grooming business – and at home! • What materials should I use for a safe and clean yard? • How do I avoid the muddy "runway" effect at my grooming studio? • What can I do to maximize paw health? • Can I simplify yard care in a...

Joe Zuccarello interviews Stephanie Shipley of Professional Animal Care Certification Council (PACCC)about continued education and certifications. - What is the importance of becoming a certified animal care provider? - What does it mean to your clients? - What does certification entail? Tune in to find out.

In this episode, Joe Zuccarello interviews Deb Compton, professional groomer and Pooch Perfect Contestant, about her path to success. - Where do you see yourself taking your grooming career? - What got you interested in grooming? - How can you get noticed in the industry? - What ignites you? - How can you be a teacher? Tune in to find out!

Joe Zuccarello interviews Dave Campanella of Best Shot about storing and mixing grooming liquids. - Have you ever thought you got a bad batch of shampoo? Moldy? Smelly? Separated? - What are the consequences of not properly storing and mixing liquid products? - How can I safely store and mix liquid grooming products? Tune in to find out.

Joe Zuccarello interviews Mark Kalaygian of PetBusiness Magazine about the pet industry as a whole. - Where can I get trusted sources about the pet industry? - How has the past couple of years affected retail stores, ecommerce and grooming salons? - How can grooming services positively affect retail salons? Tune in to find out.

Joe Zuccarello interviews Chris Miller of Pacific Store Design about retailing, remodeling and store designs! - What should I change about my salon? - Should I add retail to my salon? - What is your story?

Joe Zuccarello interviews Monica Cevallos of Sniff Design about Marketing Yourself & Your Business. - Why is it important to keep up your salon appearance? - How do I establish a brand? - Where do I find inspiration? Tune in to find out.

In this episode, Joe Zuccarello interviews Stacey Deshkulkarni, a Paragon Distance Learning Program Graduate. Stacey began her own mobile grooming business right after she graduated from Paragon and now she is here to share her experiences before, during and after Paragon! - What is it like making a career change? - Can you learn to groom online? - What does life look like after grooming school gr...

Joe Zuccarello interviews Kristen Hedderich, Director of Pet Care Operations at Morris Animal Inn about their business model and practices during the global pandemic. - How can myself and my company stay centered during the pandemic? - How can I adapt to change? - How do I unify my employees? - Should I look externally for training, marketing, etc? - What is the best way to educate my clients? - W...

In this episode, Joe Zuccarello interviews grooming icon Judy Hudson, award-winning pet stylist and NCMG, on the topic of Speed and Efficiency in the grooming salon. - What are time savers? - Can you groom a dog an hour? - How can you become more efficient without sacrificing quality? - How can you manage your clientele? Tune in to find out.

In this episode, Joe Zuccarello interviews Edu Artero of Artero Grooming Products in Barcelona, Spain. Edu has joined us to discuss Artero's journey and tips on grooming products and equipment. - What research should you do before choosing products? - How should you choose shears? - What questions should you ask yourself before you begin researching? - What should you ask the equipment providers?...

Joe Zuccarello interviews Josh Meyer of Tropiclean about Pet Dental Awareness. Dental awareness is important for pets overall well-being and health. - Why is it important for pet care providers to educate their clients? - Is it too late to start dental treatment? - Are there dental solutions available? - What are the early signs of periodontal disease? Tune in to find out.

Joe Zuccarello interviews Lori Davis of Paramount Success Group about perfecting customer experience. "The pulse of your business starts at the heart of your business," and that's why customer experience is SO important. - What is the difference between frontline staff and reservation specialist? - How can I train my frontline? - Are my customers satisfied? - How can I turn complaints into complim...

Joe Zuccarello interviews Candace D'Agnolo of Pet Boss Nation about adding retail to your business. Find out how you can do a risk-reward analysis with Candace's Retail Guide. Should I sell retail in my business? How should I position myself in retail What should I carry? Tune in!

Joe Zuccarello interviews Dave Campanella of Best Shot about proper disinfecting. This timely topic can greatly affect you, your salon, and your clients. • What is the difference between clean, sanitizing, and disinfecting? • Do I safely and effectively disinfect my salon and tools? • Should I clean BEFORE I disinfect? Tune in to find out.

Joe Zuccarello interviews Connie Bailey about preparing for continuing education. Find out how you can get your studio ready for lifelong learning, keep your team engaged, and educate your customers! • How do I prepare for continuing education as a salon leader? • Who should I offer educational opportunities? • How do I keep groomers excited about learning? • What does increased confidence do for...

Joe Zuccarello talks with John Stockman of Wag'n Tails Mobile Conversions about the best ways to finance a mobile grooming operation. • How do I scope out my market and take on a reasonable number of clients? • What should I do to manage my debt? How important is my credit? • How should I finance a mobile grooming van? • What is verifiable income? What impact will it have on my business? Tune in t...

Joe Zuccarello interviews Tim Petsch of Pawz Dog Boots about proper paw care throughout the year. Paw health greatly affects both pets and their owners – especially with current public health concerns. • Should I use dog boots year-round? • Can I use human hand sanitizer on dogs? • How much bacteria do dogs carry with them? • Why do dogs lick their paws more in the spring and summer? Tune in to fi...