"Hey Joe!" Podcast by Pet Pros, for Pet Pros

From Groomer to CEO with Molly Rowland by Joe Zuccarello & Paragon Pet School

Invest in You - with Amy Hillis, Social Pet by Joe Zuccarello & Paragon Pet School

Hey Joe: Keeping Track of Client Pet Vaccinations with David Servodidio by Joe Zuccarello & Paragon Pet School

Taking Control of Your Staffing with Amy Hillis by Joe Zuccarello & Paragon Pet School

In this episode of the Hey Joe Podcast, Joe sits down with a friend and industry partner, Duane Carey of IMPACT Marketing & Public Relations, a marketing agency that helps brands and businesses grow and thrive using best practices and lead generation. IMPACT is a full-service marketing department for hire with a wide breadth of services, but most notably, they specialize in pet care and health...

In this podcast episode, we're shining a spotlight on friend and industry partner Pet Emergency Academy, an internationally recognized organization dedicated to educating pet owners and animal professionals in pet emergency response and first aid. Renowned for their comprehensive virtual training programs, they offer a range of classes that cover everything from basic first aid and CPR techniques...

In this month's JZ10 coaching session, Joe Zuccarello talks all about competition! What do you think of when you hear the word competition? Who is your competitor? How can you embrace your top competitor? Tune in to find out!

You might remember a time when you could devote weeks to hiring a new employee. Stacks of applications to look through, phone and in-person interviews, and possibly even working interviews: these are now luxuries we can't afford. The new world moves fast, and you need to compress this process to mere days. In this third episode of a four-part series, Joe Zuccarello explains why a slow, multi-step...

If you consistently find yourself short-staffed and scrambling to find replacements in this tight job market, a change of hiring strategy might be what you need, and it goes beyond rewriting your "help wanted" ads. In this second episode of a four-part series, Joe Zuccarello explains why it's important to think of yourself as a talent scout: keeping an eye open for good candidates even when you're...

In the final part of Employ Differently series, Joe Zuccarello reveals the secret to retaining employees and keeping your team interested and invested. This latest JZ10 will keep you competitive in the current business landscape, so tune in!

Does your day get out of control - every day? Are "surprises" the only constant in your daily schedule? In this JZ10 Groomer Business Tip, ParagonPetSchool.com president Joe Zuccarello shares ways to get your schedule under control. Explore how rebooking, appointment windows and assigning time-outs can reduce the surprises that scuttle your schedule.

In this month's JZ10 coaching session, Paragon VP and pet business coach Joe Zuccarello talks about "How to Handle Bad reviews." This can be a tricky subject, but it is always important to remember that there is always a 'thing behind the thing!'

Customers say the darnedest things – but so do groomers! Clear communication is make or break. Join Joe Zuccarello as he uncovers the secrets of speaking "customer" – staying on the same page is key! You'll get practical tips for communicating the function, form, and outcome of your grooming strategies. Plus, Joe offers some key conversational aids to keep your grooming goals clear. Talk the talk...

In this JZ10 coaching session, Joe Zuccarello helps you step outside your comfort zone to build your business. Offering extra services can boost your bottom line AND help your clients!

If you hear talk about how tough it is to find good employees right now, you might scoff because you live it every day. Yes, it can be difficult but it's not impossible - the key is to position yourself as a place where people want to come work. In this first episode of a four-part series, Joe Zuccarello explains how to find good workers and keep them by marketing not just your services, but your...

In this month’s JZ10 coaching session, Paragon VP and pet business coach Joe Zuccarello discusses the Lifetime Value of a Client! How much TIME should I spend to keep a customer? How much MONEY should I spend to keep a customer? Tune in to find out!

In this JZ10 Groomer Business Tip, ParagonPetSchool.com president Joe Zuccarello prompts you to think about why you do what you do in your salon. This will not only focus your attention on what's most important about your work, but also serves as the basis for your business's culture.

In this JZ10 Groomer Business Tip, ParagonPetSchool.com president Joe Zuccarello suggests taking a second look at grooming Doodles. Widely-thought to be unprofitable, Joe explains how they can be a big opportunity for your salon. Follow along in this latest video!

In this JZ10 Groomer Business Tip, ParagonPetSchool.com president Joe Zuccarello shows you how to identify your "Snags and Brags" of 2022. This process helps you visualize what you need to keep doing and how to improve your salon for the coming year. Follow along in this latest video!

In this JZ10 Groomer Business Tip, ParagonPetSchool.com president Joe Zuccarello explains why it's valuable to rethink the "assembly line" approach to running a salon and instead, maintain scheduled time when each client's pet enters and leaves the facility - a time in and a time out.

How do you decide where to spend money? Most of us look for experts, but remember, that's how your customers see you: as an expert! Join Joe as he explains things you can do to boost your confidence, therefore your customer's confidence in your skills and expertise. You'll get insight into what your clothes, business decor, body language, and speech all say about your skills, and how to turn those...

This time of year, dogs that we don't usually see in our salon are going to start shedding. Joe explains how this is a potential gold mine of untapped customers, or, customers who only come in for nail trimming and the occasional bath. Tune in to hear his advice on how to get your staff ready and how to market yourself as a local de-shedding expert in the latest JZ10!

If you had a crystal ball that could predict the future, wouldn't you want to know all of your upcoming appointments? Join Joe Zuccarello as he describes how to predict your grooming future. No crystal ball required - all you have to do is get your customers in the habit of rebooking and prebooking. Get tips on how to implement this in the latest JZ10!

In this episode, Joe discusses additional ways to increase the number of gratuities visit over visit. Like the last episode, these are great ways to create a more professional atmosphere in your salon too! Listen in to learn more!

In this month's JZ10 coaching session, Joe Zuccarello talks about tips, or as he would put it, "mini bonuses funded by your customers." Getting tips from happy customers feels great, especially during the holidays. However, did you know that there are ways to increase both the amount and frequency of your tips? Tune in to learn some tips for making more tips from Joe Zuccarello!