HeroTalk

On this spectacular, glorious, special-beyond-special episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down to discuss how to master personal growth. What can you do to do better? What can you do to GROW? Well, listen to find out. Duh.  https://rooterhero.com/ Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/ David Linked i...

How you do anything is how you do everything, that's the message of this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air). Join Kat and David as they discuss the stark fact that wherever you go, there you are.  https://rooterhero.com/ Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/ David Linked in: https://www.linkedin.com/in/davidjpow...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to talk about how to actually accomplish your New Year's Resolutions.  When 80% of resolutions fail (most failing by the end of January) what can you do to make sure you win?  By following the steps outlined in this episode, of course.  https://rooterhero.com/ Kat Linkedin: https...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David talk about the resolutions they set last year, if they were successful, and then talked about the nature of Resolutions and what they plan on doing in 2024.  Happy New Year Everyone!  https://rooterhero.com/ Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/ David Linked in...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), we welcome Magda, our HeroHelps Coordinator to talk about all the Community Outreach events we've done this year! https://rooterhero.com/ Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/ David Linked in: https://www.linkedin.com/in/davidjpowers2/ https://www.linkedin.com/in/magda...

In this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David talk about the importance of customer feedback, different customer feedback surveys, and more importantly, how important it is to actually UTILIZE the customer feedback data you get.  https://rooterhero.com/ Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/ David Linked i...

 On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sat down to discuss the best ways of overcoming self-doubt: Managing Self-Doubt: Katherine and David stressed the importance of self-awareness in recognizing self-doubt. Strategies included challenging negative thoughts, using positive affirmations, celebrating achievements, setting realisti...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David delve into the transformative impact of action in conquering fear and achieving success. We explore Dale Carnegie's timeless wisdom on how action breeds confidence and courage, ultimately overcoming fear. Additionally, we uncover Grant Cardone's philosophy of Massive Action, highligh...

Happy Thanksgiving from all of us at HeroTalk and Rooter Hero Plumbing & Air! Rooter Hero Plumbing & Air: https://rooterhero.com/ Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/ David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

On this special bonus episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), David sat down with Rooter Hero founder and friend to the show John Akhoian to ask "are you a prophet, and can you produce a profit?"  Tune in as John breaks it down for you.  Rooter Hero Plumbing & Air: https://rooterhero.com/ John's LinkedIn: https://www.linkedin.com/in/j...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down to talk about designing your ideal lifestyle. So, give it a listen. Rooter Hero Plumbing & Air: https://rooterhero.com/ Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/ David's LinkedIn:  https://www.linkedin.com/in/davidjpowers2/

In this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David delve into the transformative principles inspired by "The 4-Hour Workweek" by Tim Ferriss and how they can revolutionize the plumbing and HVAC industry.  Whether you're an hourly employee, a manager, or an executive, discover how to define your goals, eliminate time-wasting tas...

Hey! Welcome back to HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air)!  On this episode, Kat and David sat down and recapped David's 31 Days of Halloween Challenge (where he watched a horror movie every single day of October, and he even rated a few of them), and then they talk about the 4 Pillars of a Trades Contact Center. These pillars are: Customer Experience Booke...

In this episode of HeroTalk (the mostly weekly podcast from your friends at Rooter Hero Plumbing & Air) Kat and David sit down to discuss what's going on in the Trades Industry and stress the importance of Five Star Google Reviews. Rooter Hero Plumbing & Air: https://rooterhero.com/ Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/ David's LinkedIn: ht...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss overcoming stress and burnout at work. They give tips and tactics people AND companies can use to help prevent it from becoming an issue. All this and more! Rooter Hero Plumbing & Air: https://rooterhero.com/ Kat's LinkedIn: https://www.linkedin.com/in/katherine-co...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down to discuss Customer Service Week 2023, which focuses on Team Service.  Rooter Hero Plumbing & Air: https://rooterhero.com/ Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/ David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David explore the transformative philosophy of FIO – Figure It Out! Discover the profound importance of self-reliance in both your personal and professional life. Learn how embracing FIO empowers you, fosters continuous learning, and instills a sense of ownership. We also delve into the drawbacks o...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David explore how to harness Parkinson's Law to boost productivity and achieve performance excellence, whether you're an individual, part of a team, or running an entire company. Learn practical strategies for setting realistic deadlines, prioritizing tasks, using time management techniqu...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Ai r- though it seems to be more weekly than mostly weekly lately, go us!) Kat and David sit down and talk about the different Personality Surveys you can use when hiring and recruiting new employees. We mention DiSC, the Kobe, the Culture Index, and then take the 12Personalities (https://www.16personalities.com...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air ), Kat and David sit down to discuss the dreaded CHANNEL SWITCHING that some companies attempt when a customer tries to message them. You've seen it before. You'll send a message to a company, and get a response back along the lines of "CALL US!!" Brothers and Sisters in business, why eve...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air ) Kat and David talk plumbing myths and Urban Legends and dispel some of the silliest ones. 

Join Kat and David on this special 60th episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air! 

On this episode of HeroTalk (the mostly weekly Podcast from Rooter Hero Plumbing & Air ) Kat and David talk about how you can elevate your plumbing and HVAC business with the magic of storytelling and entertainment! Join us in this episode as we unveil how lessons from the world of entertainment can transform your marketing approach. Learn to craft compelling narratives that resonate with your...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air ) Kat and David sit down to discuss the good that can come from customer complaints, and why brushing them aside or ignoring them will cripple your growth if not your company itself. 

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air ), Kat and David talk about saying "no." Why you should, how you should, and when you should.