HeroTalk

Last episode for awhile, so long and thanks for all the fish! 

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss Stage Two as defined in How the Mighty Fall by Jim(othy) Collins, a fantastic read that is the perfect addition to any library. Buy the book.  Anyway, here's some links:  Rooter Hero Plumbing & Air: https://rooterhero.com/ Kat's LinkedIn: https://www.linkedin....

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss Stage One as defined in How the Mighty Fall by Jim(othy) Collins, a fantastic read that is the perfect addition to any library. Buy the book.  Anyway, here's some links:  Rooter Hero Plumbing & Air: https://rooterhero.com/ Kat's LinkedIn: https://www.linkedin....

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) we talk about the "it is what it is" mindset, it's pros, it's potential cons, and how it ties into Stoic Philosophy.  Links:  Rooter Hero Plumbing & Air: https://rooterhero.com/ Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/ David's LinkedIn:  http...

From all of us here at HeroTalk and Rooter Hero Plumbing & Air!! Links:  Rooter Hero Plumbing & Air: https://rooterhero.com/ Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/ David's LinkedIn:  https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David talk about college, vocational classes in high schools, and Generation Z, the Zoomers, entering the Trades in increasing numbers.  Links:  Rooter Hero Plumbing & Air: https://rooterhero.com/ Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/ David's LinkedIn...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David do a speed run of why it's important for creatives, entrepreneurs, and literally anyone who wants to upgrade their creativity and productivity to literally go touch grass. Walking outside, preferably in nature, increases your creativity by 60%, more than sitting outside or walking inside...

On this episode of HeroTalk (the mostly weekly podcast from   Rooter Hero Plumbing & Air) Kat and David sit down to discuss the topic of a YouTube short David found while he was doomscrolling ( https://youtube.com/shorts/Oa1LVU2o9RA?si=qBbgZ9OatdH1oA-S ) and go on to discuss why a balance is necessary. Is constant praise beneficial? Is punishment ever beneficial? Let's find out. Links:  R...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss the importance of finding a mentor, what to look for in a mentor, and how to approach a mentor. Plus, tips if you're incredibly introverted. Rooter Hero Plumbing & Air: https://rooterhero.com/ Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-81970...

On the 95th episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David discuss ways to reduce customer churn, why customer retention is more beneficial to your bottom line than cost cutting, and remind everyone that email for internal business communication is antiquated and backwards. C'mon guys.  Rooter Hero Plumbing & Air: https://rooterhero.com/...

In this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) David and Kat go on the attack and talk about enshittification, or platform decay that drives away users and customers of companies. Are you enshittifying things at your company? How do you avoid this? How do you balance customer experience and profitability? That's what this HeroTalk is all about! Acc...

Rooter Hero Plumbing & Air: https://rooterhero.com/ Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/ David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down and discuss how you can build your team's confidence in you. No matter what position or title you hold, building confidence within your team creates influence. Influence is good.  Rooter Hero Plumbing & Air: https://rooterhero.com/ Kat's LinkedIn: https://www.linkedin.c...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to talk about failure. What is failure, true failure? How do we recover from it? How can we use it as a tool?  All this and more! Rooter Hero Plumbing & Air: https://rooterhero.com/ Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/ David's LinkedIn...

Welcome back to another episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) In this episode Kat and David sit down to talk about confidence in yourself as well as how to build it in your team. It's a fun one, so don't miss out!  Rooter Hero Plumbing & Air: https://rooterhero.com/ Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss Dispatchers. More specifically, Dispatcher Metrics that you need to track.  The Dispatcher really is the key to revenue and profit growth. Get a good one and you'll soar. Get a bad one... and yup. Rooter Hero Plumbing & Air: https://rooterhero.com/ Kat's Linke...

On this exciting episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David do a follow up on HeroTalk 87 and do a deep dive into the call center metrics you NEED to track for your trades company. Whether you have a small or large call center, these are the things that matter. Rooter Hero Plumbing & Air: https://rooterhero.com/ Kat's LinkedIn: https:...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to talk about one of the most overlooked departments in a lot of companies when it comes to KPIs. It's a lot more than just answering calls in a modern day Trades call center. This is the speed run edition, and we'll go more in-depth with the next episode.  Rooter Hero Plumb...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down to discuss a prediction made by Garner that the EU (and most likely the US following suit) will make a law guaranteeing a customer's right to speak with a human if they don't want to speak with AI. Is it the government's place to dictate how companies run their custome...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss an article from CX Today called "86% of Consumers Say a Company Is Only as Good as Its Service" Is it true? Let's talk about it. Rooter Hero Plumbing & Air: https://rooterhero.com/ Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-8197002...

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss the difference between Customer Experience and the Customer's Experience. Rooter Hero: https://rooterhero.com/ Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/ David's LinkedIn:  https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down to talk about how making improvements across the board to your Customer Experience can make a huge impact on your bottom line. From reducing refunds and recalls to advanced trainings to your Service Techs, they talk CX from soup to nuts in your Home Services Company. Rooter Hero Plum...

In this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss the differences between a fixed mindset and a growth mindset, plus some other stuff. https://rooterhero.com/ Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/ David Linked in: https://www.linkedin.com/in/davidjpowers2/

In this episode of HeroTalk (the mostly weekly podcast from your friends at Rooter Hero Plumbing & Air) Kat and David ask the question: "Are you an anchor, or are you an oar?"  https://rooterhero.com/ Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/ David Linked in: https://www.linkedin.com/in/davidjpowers2/

In this episode of HeroTalk (the mostly weekly podcast from your friends at Rooter Hero Plumbing & Air) Kat and David sit down to discuss  LEADERSHIP and all (most) of what it entails. What kind of leader are you? https://rooterhero.com/ Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/ David Linked in: https://www.linkedin.com/in/davidjpowers2/