Healthcare Success

Lonnie Hirsch interviews Eula McKinney, Director of UCSF Medical Center. Lonnie and Eula discuss service line marketing, capturing and using meaningful data from the clinician and end user perspective to drive change in operations and communications, and more. Read our blog on this podcast: https://healthcaresuccess.com/blog/podcast-interview/wellness-mindset-service-line-marketing-to-keeping-pati...

Stewart Gandolf interviews Jessica Lopez & John Cihomsky, Multi-Cultural Community Relations & VP, PR, Communications, Sharp healthcare. Stewart, John, and Jessica discuss using the right tools to reach the hispanic community and segments within the group and more. Read our blog on this podcast here: https://healthcaresuccess.com/blog/podcast-interview/sharp-healthcare-building-credibility-hispani...

Stewart Gandolf interviews Paul Matsen, Chief Marketing and Communications Officer, Cleveland Clinic. Stewart and Paul discuss "how the world-renowned Cleveland Clinic has successfully built a widely recognized and trusted brand". Read our blog on this podcast here: https://healthcaresuccess.com/blog/podcast-interview/cleveland-clinic-builds-brand-recognition-via-multichannel-marketing.html

Stewart Gandolf interviews Dennis Jolley, formerly Senior Director of Marketing for the University of Utah Health Care system

Stewart Gandolf interviews Leah Binder, CEO The LeapFrog Group. Stewart and Leah discuss comparing performance on the national standards of safety, quality, and efficiency, and more. Read our blog on this podcast here: https://healthcaresuccess.com/blog/podcast-interview/new-era-healthcare.html

Lonnie Hirsch interviews Shannon Morris, Service Excellence Manager, Children's National Health System. Lonnie and Shannon discuss peer coaches and how other organizations can get started on building a Peer Coaching program. Read our blog on this podcast here: http://www.healthcaresuccess.com/blog/podcast-interview/leveraging-peer-coaches-role-models-grassroots-champions.html

Stewart Gandolf interviews James Merlino, MD, Chief Experience Officer, Press Ganey. Stewart and James discuss patient experience and the secrets to improving it. Read our blog on this podcast here: http://www.healthcaresuccess.com/blog/podcast-interview/leadership-lessons-improve-patient-experience.html

Sam Jones interviews Julie Moretz & Kathy Vermoch, Associate Vice Chancellor & Patient Experience Leader, UAMS. Sam, Julie, and Kathy discuss how personal stories can make a big difference, mindset change, and using patient engagement as a powerful tool. Read our blog on this podcast here: http://www.healthcaresuccess.com/blog/podcast-interview/new-mindset-partnering-patients-never-patient-experie...

Sam Jones interviews Pamela Greenhouse, Director of PFCC Innovation Center UPMC. Sam and Pamela discuss demonstrating value, and day-to-day usefulness, to managers and employees, challenges, lessons learned, successes, and more. Read our blog on this podcast here: https://healthcaresuccess.com/blog/podcast-interview/20285.html

Lonnie Hirsch interviews Marcy Marshall, Director of Employee Communications, Geisinger Health. Lonnie and Marcy discuss social business and changing culture in leaders relationship with their employees. Read our blog on this podcast here: https://healthcaresuccess.com/blog/podcast-interview/social-business-intranet-empowers-engages-geisinger-health-employees.html

Lonnie Hirsch interviews Jamey Shiels, Senior Director of Key Business, Aurora Healthcare. Lonnie discusses with Jamey, his 2014 SHSMD presentation, how Aurora planned and launched it’s specialized app for primary care patients, and more. Read our blog on this podcast here: https://healthcaresuccess.com/blog/podcast-interview/extending-primary-care-connection-mobile-experiences.html

Kylie Ladd interviews Erin Cole & Katheryn Hawkins, Business Development Manager & Operations Manager, Mayo Clinic. The classic question in healthcare marketing is how to measure success. The further challenge for the 150-year-old Mayo Clinic--with dozens of locations in several states--is to identify the right model of organizational relationships and to monitor performance. Read our blog on this...

Kylie Ladd interviews Tracy Borkowksi, Director of Business Marketing, Memorial Hermann. Kylie and Tracy discuss online scheduling and how Memorial Hermann has been and plans to keep integrating it into its entire system. Read our blog on this podcast here: http://www.healthcaresuccess.com/blog/podcast-interview/memorial-hermann-patients-big-appetite-online-appointment-scheduling.html

Lonnie Hirsch of Healthcare Success talks with Dr. Joseph Bianco, family medicine physician practicing in Ely, Minnesota. Read our blog on this podcast: https://healthcaresuccess.com/blog/podcast-interview/harvesting-collective-patient-experience.html

Kylie Ladd discusses with Elizabeth Joint, Director of Brand Marketing, on how Ochsner’s O Bar uses interactive technology to help patients find health and lifestyle apps that can help them improve their lifestyle and/or diet or support whatever their doctor has recommended for them. Read our blog on this podcast: https://healthcaresuccess.com/blog/podcast-interview/nations-first-healthcare-genius...

Lonnie Hirsch interviews Jennifer Close, Vice President of Operations at Dean Clinic in Madison, WI. Lonnie and Jennifer discuss delivering value in Dean Clinic's delivery system through quality, experience, and efficiency. Read our blog on this podcast here: https://healthcaresuccess.com/blog/podcast-interview/podcast-moving-from-volume-to-value-delivering-on-the-triple-aim.html

In our continuing series of leadership interviews, Stewart Gandolf, CEO of Healthcare Success talks with Dr. James Merlino who recently assumed a position with Press Ganey as president and chief medical officer of the strategic consulting division. Read our blog on this podcast here: https://healthcaresuccess.com/blog/patient-experience/service-fanatics-required-reading-superior-patient-experience...

In this Marketing Podcast, Healthcare Success Co-Founder Lonnie Hirsch and author and speaker Neil Baum, MD discuss the patient and practitioner advantages and benefits of shared medical appointments. Read our blog on this podcast here: https://healthcaresuccess.com/blog/podcast-interview/marketing-shared-appointments-paradigm-shift-in-healthcare-podcast.html

Stewart Gandolf and Rob Klein, Klein & Partners, discuss how patients are now customers; proactive in service expectations, drawing on retail experiences that outdistance the old-school, traditional service standards. Read our blog on this podcast: https://healthcaresuccess.com/blog/patient-experience/disruptive-expectations-healthcares-customer-mindset-revolution.html

David Dirks, Assistant Vice President of Healthcare Transformation for Intermountain Healthcare and Healthcare Success CEO Stewart Gandolf discuss "shared accountability," Intermountain’s overarching term for their transformation efforts in patient population health and healthcare delivery. Read our blog on this podcast here: https://healthcaresuccess.com/blog/healthcare-marketing/meeting-populati...

Healthcare Success CEO Stewart Gandolf and market research and brand management authority Rob Klein, CEO of Klein & Partners continue their insightful discussion about how the business world is changing at the speed of light, but healthcare delivery systems—and traditional attitudes—resist the compelling forces of change. Read our blog on this podcast here: https://healthcaresuccess.com/blog/docto...

Cleveland Clinic Chief Marketing and Communications Officer Paul G. Matsen, and Healthcare Success CEO Stewart Gandolf chat same day appointments for patients at Cleveland Clinic. Read our blog on this podcast here: https://healthcaresuccess.com/blog/podcast-interview/the-impossible-dream-how-cleveland-clinic-delivers-one-million-same-day-appointments.html

In today’s SHSMD podcast, Stewart Gandolf and guests Jennifer Shultz and Lindsey Meyers discuss how to grow a physician’s digital presence. Read our blog on this podcast here: https://healthcaresuccess.com/blog/podcast-interview/how-to-build-a-physicians-practice-in-a-digital-world.html

Today’s SHSMD podcast with Stewart Gandolf and guests Tanya Andreadis and Robin Ward, Associate CMO & Director of Customer Engagement, Penn Medicine, highlights your healthcare organization’s need for marketing automation. Read our blog on this podcast here: https://healthcaresuccess.com/blog/podcast-interview/marketing-automation-lessons.html

Today’s SHSMD podcast with Stewart Gandolf and guests Alan Shoebridge and Tammy Graves, Director of Marketing & VP of Operations and Services, Providence Health, highlights the need for change in your healthcare MarCom department Read our blog on this podcast here: https://healthcaresuccess.com/blog/hospital-marketing/marketing-communications-department.html