Healthcare Rap

Dr. Thomas Lee, Chief Medical Officer at Press Ganey, discusses reducing suffering by removing friction from the online experience. Press Ganey’s data show that when consumers have friction in their process of care, they question how much the provider cares about them. Dr. Lee also shares insights from his new book Healthcare's Path Forward and what to do now that society has a new understanding o...

Andy Auerbach shares how SafeRide Health partners with Lyft and other rideshare services to provide non-emergency transportation to health plan members, and how it decreases no-show rates and call center volumes. Join Andy and host Jared Johnson as they discuss how access, availability, and reliability all play a role in the member experience. All that, plus the Flava of the Week about Transcarent...

Paul Fahey from Smith & Jones discusses the evolution of healthcare brands as they strive to be competitive in a consumer-first marketplace. Join Paul and host Jared Johnson as they share opportunities for healthcare leaders to evolve the strategy conversation, because we weren’t the ones who created the siloed business systems, we’re still responsible for removing friction and improving those...

Guest host Mitch Holdwick joins Jared to profile Firefly Health and evaluate their disruptive potential in the employer space.  All that, plus the Flava of the Week about Dispatch Health’s ED-to-Home program. Can their transition program ease hospital overcrowding, and how can we encourage more partnerships between traditional and nontraditional healthcare?  This show is produced by Shift Forward...

Chris McGhee, CEO and Co-Founder of Current Health, dives into Best Buy’s healthcare strategy and how care at home plays an important part in creating amazing consumer experiences. Current Health was acquired by Best Buy in November 2021 for $400 million. What does that mean for consumers?  All that, plus the Flava of the Week about all of the headlines that have happened from the time that Amazon...

Ashley Conger gives us a roadmap for designing consumer experiences that address real people. Professionals involved with consumer-centered design seem to have many different titles and live in many different departments, so we need to prop the door open and set a big table in order to build up the community.  All that, plus the Flava of the Week about Albertson’s new health and wellness app, Sinc...

Guest host Mitch Holdwick joins Jared to profile Aledade, the physician-led ACO that has saved independent primary care providers more than a billion dollars.  All that, plus the Flava of the Week about the bigger picture that’s being revealed by CVS’ acquisition of Oak Street Health. What could happen if hospitals and health systems finally take a chapter out of the retail playbook and invest in...

Michael Hasselberg, Chief Digital Health Officer at University of Rochester Medical Center, gives insights into the ecosystem where digital health startups, consumers, and academic medicine intersect for the good of a population. Join him as he discusses using technology to increase access to care and how he gave up his clinical practice in pursuit of building new innovative care delivery models....

Sam Seering gives an inside look at Epic Cheers, Epic’s CRM platform. He gives a tour of how technology enables better consumer experiences and provides the groundwork for personalizing health journeys. Go beyond the buzzwords and hear straight from the source.  All that, plus the Flava of the Week about Harvard Medical School withdrawing from U.S. News rankings. What are the real benefits of rank...

Celebrate the 250th episode as Jared and Zain give a "State of the State" of Consumer Transformation. They start off by the numbers, sharing some figures from research across the industry about what consumers want and how healthcare organizations are meeting those demands (or not). Then they discuss who’s trending up and down and wrap up by creating a consumer cocktail.  All that, plus the Flava o...

Victor Reiss sheds light on being a Vice President of Consumerism for a major health system. Victor knows that if it was easy to undergo a Consumer Transformation, more organizations would be further along that journey, so it’s important to acknowledge the challenges in going down this path. He describes what led to UNC Health recognizing the need for this role, how the role is structured, and how...

Samia Brown, Director of Senior Markets and Product Development at Priority Health, discusses a new partnership with Kroger Health that’s making it easier to access healthy food. Priority Health recently announced the program that’s using food-as-medicine to transform healthy lives in southeast Michigan. All that, plus the Flava of the Week about Current Health’s State of Care at Home report. What...

The 2023 Predictions Series wraps up with Jared, Zain, and James offering their top 6 predictions for consumer transformation in the new year and beyond, followed by a lightning round of movers and shakers. Which trends are capturing their attention, which players do they think will make big moves, and will the sky keep falling?  All that, plus the Flava of the Week about the breakthrough for real...

The 2023 Predictions Series continues with Paul Keckley, Managing Editor of the Keckley Report, and Chris Hemphill, Sr. Director of Commercial Intelligence at Woebot Health. Paul and Chris take us all across the landscape to discuss how they expect hospitals and health systems to respond to financial pressures and calls to become more consumer-centric. How can we be more courageous with tackling p...

The 2023 Predictions Series continues with health economist Jane Sarasohn-Kahn , and Amy Heymans , chief design officer for UnitedHealthcare. How are health systems, health plans, and disruptors addressing the calls to become more consumer-centric, and where should YOU be looking next?  All that, plus the Flava of the Week about new data from Epic Research on how telehealth visits don’t require in...

Sara Vaezy from Providence and Barbara Casey from Pixel Health kick off the 2023 Predictions Series to share their perspectives on what's coming for consumer transformation. They share how both traditional providers and disruptors are addressing the calls to become more consumer-centric, and what it all means for the industry and those whom we’re serving.  All that, plus the Flava of the Week abou...

Ben Dillon guides us through Geonetric’s Consumer Health Survey and shares what the data says about consumers' preferences for engaging with providers. You’ll want to hear Ben’s takeaways from the research, what he would do as a marketing leader, and where he expects consumer transformation to be in the next 24 months. Spoiler alert: A lot of exciting thing are happening when it comes to digital c...

Dr. Daniel Guerra, Chief Medical Information Officer at ChenMed, describes how technology enables ChenMed’s vision for transformative care. He gives a behind-the-scenes look at InTuneHealth, a tech-forward value based care model that focuses on helping older adults who are on the go to stay healthy.  All that, plus the Flava of the Week about Best Buy’s Geek Squad taking its talents into the home...

Jared goes behind the scenes with leaders from three organizations that recently launched podcasts to find out what they hope listeners will get out of tuning into their shows. First up is Sondra Brown, President and Founder of MDRG, which hosts the new show What Consumers Want . Second is Cathy Connolley, Founder and Chief Operating Officer at Doctivity Health, which hosts the show Actionable Ins...

Tim Barry, CEO and Chair of VillageMD, goes behind the headlines of their $9 billion acquisition of Summit Health. Tim shares how the acquisition can accelerate VillageMD’s vision for improving the consumer experience and clinician experience. And he shares where their in-store partnership with Walgreens is headed going into 2023.  All that, plus the Flava of the Week about Walgreen’s most recent...

Justin Wartell walks us through Monigle’s newest Humanizing Brand Experience report . Their extensive research identifies personas in ways that healthcare leaders can use to design consumer-first experiences.  All that, plus the Flava of the Week about Walmart Health’s announcement that they’re opening 16 clinics in Florida in 2023. Is their strategy coming off life support at the right time, and...

Stericycle Communication Solutions' latest patient engagement research includes some surprises, such as the phone is not dead as the channel of choice after all. Matt Dickson and Sarah Bennight discuss this and other insights from the survey, hot off the press. Learn what consumers say about delayed care, multilingual access, activation, convenience, and more.  All that, plus the Flava of the Week...

Eric Steinberger is in the house to share his thoughts as a retail-inspired marketing leader. Eric is the Chief Marketing Officer for Atlantic Health System and the former CMO at Bed Bath & Beyond, so his retail experience is especially relevant as he shares how his team is organized, how they set priorities to meet consumers’ needs, and how they focus on access, affordability, and quality. Al...

We are honored to welcome the President of Village Medical , Dr. David Hatfield , as he shares an exclusive look at the cornerstones of the company's vision for value-based care, and how they're centered on a better consumer experience. From their integration with Walgreens stores, to taking responsibility for patients who aren’t engaged, to eliminating the word noncompliant , Dr. Hatfield gives a...

Scott Andrews drops knowledge from Kyruus' Provider Perspectives on Digital Access report and what it tells us about consumers’ access needs. Spoiler alert: Doctors want a bigger role in their online presence and scheduling!  All that, plus the Flava of the Week about the Consumer-First Health Manifesto . Why is this document significant, and how can it accelerate the industry towards consumer tra...