Healthcare Experience Foundation

Healthcare Experience Matters

Health EN ↓ 179 episodes

Welcome to the official podcast of the Healthcare Experience Foundation. Every one of the millions of small encounters that comprise the healthcare experience serves as a chance to seek excellence, change someone’s day, week, or month. These experiences may even change a patient’s outlook on life itself. This podcast’s mission is in lockstep with Health Experience Foundation’s ongoing drive to create demonstrable improvements in patient experiences of care. It exists to improve quality and safety outcomes and assist institutions with retaining star employees.

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Healthcare Experience Foundation

Episodes

The Conversation Curve for Navigating Conflict 29.07.2021 18:35

The latest episode of Healthcare Experience Matters, the official podcast of the Healthcare Experience Foundation (HXF) is a chat with Katie Owens (HXF co-founder and president) about the Conversation Curve™. Simply put, the Conversation Curve™ is a conflict resolution model with a powerful purpose: it can guide a difficult conversation to a positive solution. The Conversation Curve™ is a tool t...

Physician Engagement, Communication and Results Sharing 22.07.2021 12:09

Today we have teamed up with PRC for a brand-new episode of Healthcare Experience Matters. We welcome back Healthcare Experience Foundation (HXF) co-founder and president, Katie Owens, to discuss physician engagement, communication, and results sharing. As Katie describes on today’s podcast, for many years HXF has embraced the opportunity to support senior teams and physician leaders with advancin...

CARES for Consistent Patient Experience 22.06.2021 22:32

In the second ever episode of Healthcare Experience Matters, Healthcare Experience Foundation (HXF) President Katie Owens joins the podcast to discuss CARES™ for Consistent Patient Experiences. “CARES™ is all about consistent, reliable excellent communication,” Katie said. “It's designed to equip leaders, staff, and physicians with that authentic communication style.” Communication is among the mo...

Welcome to Healthcare Experience Matters 22.06.2021 17:39

Welcome to the first ever episode of Healthcare Experience Matters from the Healthcare Experience Foundation (HXF). Today's episode is an interview of HXF co-owner and president Katie Owens. As Katie reminds listeners in this initial broadcast, the HXF mission is audaciously simple: shaping cultures so every person can receive and deliver the best healthcare experience. In this inaugural podcast e...