Healthcare Experience Matters

Trust is the foundation of any successful relationship, and that is especially true when it comes to building excellent patient experiences. In this episode of the Healthcare Experience Matters podcast, which focuses on building trust with patients, we warmly welcome back our guest, Katrina Coleman, BSN, MSN, to the show. With an extensive background in nursing and healthcare leadership, Katrina c...

Our guest on this week’s edition of the Healthcare Experience Matters podcast is Katie Owens, President of the Healthcare Experience Foundation. She leads us on a very important discussion regarding health literacy while highlighting powerful ways we can improve the patient’s environment. “A third of adults in the United States have difficulty with these common tasks, such as following prescriptio...

Dr. Joshua Schwarzbaum is our guest on the Healthcare Experience Matters podcast this week, discussing the important topic of delivering difficult news to patients and loved ones. As a board-certified emergency medicine physician at SBH Health System in the Bronx, Dr. Schwarzbaum brings extensive experience in engaging in challenging conversations with patients and their families. Drawing from his...

Join us for a brand-new episode of the Healthcare Experience Matters podcast this week as we chat with Shawn Rossi, DHA, FACHE. Dr. Rossi currently serves as the Vice President of Communication & Member Engagement at the Mississippi Hospital Association (MHA). Tune in as we explore the powerful connection between health equity and elevating the patient experience in this thought-provoking podcast....

Since 2021, the Healthcare Experience Matters podcast has (hopefully) been a part of your Thursday morning routine, and we are honored to have had the chance to bring you insightful conversations and deep storytelling on various aspects impacting the healthcare experience. Hosted by Casey Callanan, MBA, the podcast has reached a significant milestone with today’s 100th episode. In this special edi...

This week on our podcast, we welcome George Mayzell, MD, MBA, and Rob Minkes, MD, PhD, MS-LOD, to provide us with valuable methods for both onboarding and retaining physicians. Drs. Mayzell and Minkes are longtime contributors to the Healthcare Experience Matters Podcast and currently serve as physician coaches at the Healthcare Experience Foundation. Effective physician onboarding and retention c...

A disengaged workforce has major consequences in just about any industry. When that industry is healthcare, the consequences become even more dire. Our guest on this week’s edition of the Healthcare Experience Matters Podcast is Katie Owens, President of the Healthcare Experience Foundation. Katie shares the latest research on how employee disengagement contributes to the underlying causes of majo...

In the latest episode of our Healthcare Experience Matters show, we sit down with Laura Orr, a healthcare executive with years of experience in navigating the complexities of the healthcare industry.  Laura shares her insights on what it takes to be an effective leader in this challenging environment, as well as strategies for managing competing priorities and building strong, resilient teams. Joi...

Join Healthcare Experience Foundation President Katie Owens for a special episode of the Healthcare Experience Matters Podcast this week, where she previews the upcoming event, "Certificate in Foundations of Compassionate Leadership," and offers an in-depth exploration of what it means to become a compassionate leader in today's healthcare environment. Don't miss out on the opportunity to become a...

We're thrilled to have Healthcare Experience Foundation Physician Coach, Robert "Rob" Minkes, as our guest on this week's edition of the Healthcare Experience Matters Podcast. Dr. Minkes, a board-certified general and pediatric surgeon, joins us to discuss the significance of working with a coach. Previously, he served as the System Medical Director for Adult Specialty and Surgical Services at Lee...

This week on the Healthcare Experience Matters Podcast, we are joined by Catie Harris PhD, MBA, RN. She will be sharing some unique strategies for nurses to confront burnout and find fulfillment.  Learn More: https://healthcareexperience.org/nurse-burnout  

Building a more resilient medical staff is something we can all get behind. Join our Healthcare Experience Foundation team in this week’s edition of the Healthcare Experience Matters Podcast as we share strategies that we have employed to support physicians. Today’s panel of speakers includes HXF President and Co-Founder Katie Owens, and HXF Physician Coaches Drs. George Mayzell and Rob Minkes. Dr...

Joining us this week on the Healthcare Experience Matters Podcast for a chat about civility is Cynthia Clark PhD, RN, ANEF, FAAN. She is the Founder of the Civility Matters initiative and Professor Emeritus at Boise State University. She is also an award-winning professor, scholar, and author. A lack of civility is problematic to nearly every workplace setting, and as health care professionals, it...

We are very excited to welcome Lara Burnside back to the Healthcare Experience Matters Podcast this week. She joins us for an inspiring discussion about dreams, finding your purpose, and the art of building towards major changes in your life.  Lara is a two-time guest here on the podcast, and today’s discussion centers around takeaways from her 2014 book, called, Believe in the Journey of Your Dre...

Today we are joined by Michelle “Missy” Moorhead, MSN, for a lively discussion about why she is so passionate about the patient experience. We also discuss why excellent patient experiences matter today more than ever. With Lee Health in Fort Meyers, Florida, Missy currently serves as Patient Experience and Engagement Specialist. The Healthcare Experience Matters Podcast is a weekly show dedicated...

Did you know? Healthcare organizations have experienced 100% turnover in the last five years and burnout has become pervasive among the caregivers we rely on most to deliver safe, compassionate care. Research continues to demonstrate employees stay (or leave) based on the relationship with their supervisor and the degree to which they feel supported in their work. In today’s edition of the Healthc...

Last time we spoke with today’s guest on the Healthcare Experience Matters Podcast, Paul Glisson, D.O., MBA, FACEP, chatted with us about the benefits of strong emotional intelligence in healthcare. The conversation went so well that we invited him back for a repeat appearance. This week we are chatting about the value of social intelligence in healthcare leadership with him. Although the discussi...

We have a return guest this week on Healthcare Experience Matters for a compelling chat on selflessness.  Trevor Turner, MD, is our guest once again. In this interview, we talk about his powerful relationship with giving back, medical volunteer work overall and the ways it helps reduce feelings of burnout.  Aid work has been the catalyst for Dr. Turner’s trademark compassion and empathy over the y...

Tiffany C. Chaney, FACHE, joins the Healthcare Experience Matters Podcast this week to discuss what it takes to build a purpose-driven healthcare organization. In addition to being a Fellow with the American College of Healthcare Executives (FACHE), Tiffany is Chief Diversity Officer with Baptist Health in Montgomery, Alabama. She is guided by the belief that every single person deserves to receiv...

Mary-Lyn Baldauf joins the Healthcare Experience Matters show this week delivering insight for improving the patient experience through a strong service recovery strategy.  Mary-Lyn is the Chief Executive Officer (CEO) of Qsource. This is her inaugural appearance on our podcast.  Learn More: https://healthcareexperience.org/service-recovery/  

Nearly half of the nursing workforce has reported experiencing bullying. All too often, the encounters are considered a "normal" part of the work environment. We think it’s about time something is done to address this issue. Alongside our host, you will hear from three executive nurse leaders who share their expertise, best practices, and additional solutions for moving forward in our podcast this...

Natural disasters and tragedy can strike without warning leaving us forever changed. Returning to work after a tragedy can prove to be an extremely difficult task for those of us on the front lines of health care. This week on our podcast we are joined by Dr. Kacey Gibson to discuss helping our patients (and ourselves) through these difficult times.  Dr. Gibson is a family medicine doctor in Pensa...

Today’s Healthcare Experience Matters Podcast episode covers psychological safety and its importance in a vibrant healthcare workplace. A workplace that takes protecting psychological safety seriously fosters a culture where individuals can speak up with new ideas, questions, and concerns in an effort to do better.  The patient experience can be elevated in environments that protect psychological...

Gordon I. Groh, MD, MBA, and Katie Owens join our Healthcare Experience Matters Podcast this week for a truly memorable discussion about making traveler nurses feel welcome and elevating the patient experience. With labor models predicting shortages in the healthcare field into the next decade, retaining all nurses -- including traveler nurses -- should be a top priority. “What's going to separate...

We encourage our podcast listeners to kick 2023 off by listening to this new broadcast from the Healthcare Experience Foundation (HXF) about expanding your rebound and finding ways to navigate this new year with agility. The importance of setting your top priorities for 2023 is explored in-depth within today’s episode of our weekly podcast. Like many healthcare leaders, you may be experiencing: De...