Healthcare Business Thrivecast

Summary In this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenihan, and Anthony Hirst discuss the critical themes of productivity and engagement in healthcare practices. They explore the challenges faced by new practitioners, the shift from commission-based to salary models, and the importance of setting clear expectations and fostering a culture of productivity....

Summary In this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenihan, and Antony Hirst discuss the essential considerations for healthcare professionals contemplating the start of their practice. They explore philosophical questions, motivations, risk assessment, personality traits, and the importance of mentorship and business acumen. The conversation emphasises th...

Summary In this episode of the Healthcare Business Thrivecast, Randall Cooper, Michael Kenihan, and Antony Hirst discuss the evolving landscape of healthcare, focusing on the importance of selling care rather than just appointments. They explore the impact of AI on healthcare delivery, the shift towards a package of care models, and the successful business model of Kieser in rehabilitation. The co...

Summary In this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenihan, and Antony Hirst discuss the essential strategies for attracting, training, and retaining talent in the healthcare sector. They emphasise the importance of creating a positive workplace culture, effective induction programs, and ongoing mentorship to ensure practitioners feel valued and engaged. T...

Summary In this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenihan, and Antony Hirst explore the crucial role of customer experience in healthcare. They discuss how clinics can enhance patient interactions from the first point of contact through to follow-up care. The conversation emphasises the importance of balancing clinical ability with exceptional customer se...

Summary In this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Anthony Hurst, and Michael Kenihan discuss the critical importance of continuing education for healthcare professionals, particularly physiotherapists. They explore the various forms of education available, the overwhelming amount of research and information, and the barriers that practitioners face in pursuing pr...

Summary In this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenihan, and Antony Hurst delve into the critical topic of practice culture in healthcare. They discuss the importance of fostering a positive culture, the role of leadership, and the need for empowerment and growth among staff. The conversation highlights the balance between efficiency and effectiveness,...

In this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenahan, and Antony Hirst discuss the critical issue of pricing and the undervaluation of physiotherapy services. They explore the importance of recognising the value of expertise, the need for tiered fee structures, and the impact of financial literacy on career sustainability. The conversation also touches on th...

In this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenahan, and Anthony Hurst discuss the often-overlooked topic of retail sales in allied health clinics. They explore the ethical considerations, the importance of patient care, and how retail can enhance patient loyalty and clinic revenue. The conversation delves into building trust with patients, effective sales...

In this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenahan, and Antony Hurst delve into the importance of metrics in healthcare, focusing on Key Performance Indicators (KPIs) and their role in improving practice management and patient outcomes. The discussion covers the distinction between qualitative and quantitative measures, common misconceptions about KPIs, an...

Summary: In this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenahan, and Anthony Hirst discuss the critical issues of underservicing and over-servicing in healthcare. They explore the cultural perspectives that influence how health professionals approach patient care, the importance of setting patient goals, and the role of care packages in delivering effective tr...

In this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenihan, and Antony Hirst discuss the evolving concept of personal branding in the healthcare sector. They explore the significance of trust, recognition, and differentiation in building a personal brand, especially for young practitioners. The conversation delves into the importance of interpersonal skills, profe...

Growth can be transformative for a healthcare business, but it comes with challenges—especially when ownership is concentrated in one person. In this episode, Michael Kenihan, Antony Hirst, and Randall Cooper explore how equity partnerships can help expand services, increase retention, and future-proof your practice. We discuss choosing the right partners, structuring agreements, and avoiding comm...