Head Heart & Boots

How do we manage our own workload, while overseeing the work of our team, making difficult decisions, and taking responsibility for the success or failure of the business? In this Episode of Head Heart & Boots Chris and Brandon give practical tips and strategies for navigating the challenges of leadership. Overall, this podcast episode offers valuable insights and advice for anyone facing the...

In this episode, Brandon and I meet with Marcie Richardson, the Director of HR and Safety for Guarantee Restoration. She's a charismatic and passionate leader and had some awesome insight and stories to share with us. We talk about employee onboarding, employee one on ones, and practical ways that we can care for our employees as they do the do the dirty work of our industry.  Check it o...

In this show, Brandon and I discuss what it really means to be customer-centric in how we're delivering service, in particular to commercial clients. Do you feel like you're running a customer-centric business?  What happens when a client wants you to deviate from your process or standards? Is there room in your process for that? Do you take time to be curious about why the customer is making...

In today's show, Brandon and I talk about what it really means to know the people we're working with- whether we're talking business partners, colleagues or downline employees, what kind of relationships are we building? What do we really know about the people we work with and do life with? What do they really know about us?  Tune in and let us know what you think!  Thanks for listening!...

“It is more powerful to be for something than against anything." Here is the truth…it is more effective to promote and advocate for a positive vision or cause, rather than solely opposing or criticizing something or someone else. When people focus on what they are for, they are more likely to inspire others to join their cause, and they can more effectively communicate their ideas and values. Bein...

Hear about Brandon's near-brawl in the Denver airport on a recent trip. And join us for a conversation about leading change, why people's "story in their head" makes it hard, and what behaviors leaders can commit to in order to more effectively lead change within their business. There are specific strategies that make change less painful/scary for our people.  Join in and let us know what you...

In this show I dive into the elephant in the living room- sales in restoration. There are some unique challenges to selling, and managing sales in our business.  Listen in and share with your connections! -Chris Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued...

Brandon and I are working through Keith Cunningham’s book The Road Less Stupid. Question from the book that we ponder- what if you, you as a business person were You, Inc, a publicly traded company…. Would your stock be rising, falling, or treading water?   Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notificati...

In this show Brandon and I break down how consistency affects our leadership. I’ve heard some leaders actually articulate the leadership IS cultivating consistent progress.  And how much of a role does discipline play in being consistent as a leader.  Being disciplined and consistent is hard, but do we really have a choice if we want to be an effective leader? - Chris Thanks for listenin...

I’m this episode Brandon and I get grilled on all the things Leadership by our new friend Ben Ricchiardi, the owner of Ironclad Restoration Marketing, on his podcast Restoration Rundown.  It was a fun chat- Ben is a great interviewer and a fun guy to talk to.    Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on...

  In this episode, Brandon and I process the end of the year, taking a break with family, and the importance of building rest and family connection into our calendar.  Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission poss...

In today's show Brandon and I have a conversation with Ben Ricciardi, founder of Ironclad Restoration Marketing. We spent a good chunk of the convo talking about how to maximize your Google Business Profile- a free Google feature that can have a significant affect on your organic search placement as a business. Tune in to hear all the details and get your own GBP dialed in for maximum lead gen. -...

This is our second chat with Joey, and it's just as epic as the first. In this show, we talk through the last 4 stages of customer onboarding. Every moment of this podcast is applicable to our restoration businesses, and most of it immediately actionable. We will definitely be having Joey back- his first episode has been one of our most downloaded episodes. Check it out and share it with your frie...

In this episode we’re back with Gokul Padmanabhan of Restoration Brokers of America. Gokul has facilitated more than $600M of restoration business transactions.    This is our second episode with Gokul and we take a little bit different direction with the conversation- some guiding principles for growing a high performance restoration business.    Gokul and his team get an up-c...

This episode is actually a follow-on episode from our last show, "Commander's Intent". As sales leaders, how do we handle ourselves when our team is struggling or we're in an extraordinary environment like Hurricane Ian? How do we effectively manage our client's expectations and perspective, while simultaneously supporting and encouraging our ops team. One thing is for sure- there's no profit in p...

Hi All, this is a special episode. Brandon started sharing some thoughts on battlefield leadership from his military experience, and I thought, "Holy cow, I have to record this. We have to make this an episode." I pretty much just stayed out of the way. Brandon spits straight fire as he talks about the responsibility and mindset of a great leader, when everything's at stake. Check it out, and you'...

In today's show we talk about our people's compensation. What if we were more proactive in granting raises to our people? And how do we maximize the perceived value of that raise? What is the role of generosity in managing compensation across our team? How do you keep it from getting out of control?    Thanks for listening! If you enjoy the podcast please be sure to leave a review, follo...

In this episode Chris and Brandon dive inside the mind of a leader. What should we be focused on each day? How should we be thinking about our people, and the work we do? What disciplines and systems do we need to create and hold people accountable to in order to provide the kind of work environment that is essential for our people to thrive? This and more on today's episode. Check it out and shar...

In our second episode with Jenny, we zero in on the "get sh*t done" culture of restoration. In a uniquely demanding industry, how do we manage and lead our people through its chaotic nature in a way that's sustainable and healthy? Is it grit we need? Or something a bit different.  This topic is something that Jenny and her team are thinking about a lot, and it led to a great convo that I...

For this week's show we invited Brandon Donatelli and Larry Nettles from Homee, a new technology platform that serves to digitize claims and simplify the process for policy-holders and contractors. We talked about the TPA landscape and how Homee is carving out a new niche in the insurtech space. Check it out! Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow t...

In today's show, Brandon and I break down a new book Brandon' been reading by entrepreneur Ed Mylett. Maybe some of you have followed his work. His new book is called "The Power of One More" and we unpack some of the meaning for he and I, discuss how we can apply it to leadership and business development. It's an inspiring and ambitious chat. Check it out and let us know what you think of the...

In Part 1, Brandon and Chris talk through the first two agreements- Be Impeccable with Your Word & Don't Take Anything Personally-  and rap about them extensively both professionally and personally. The principles touch every aspect of our life if we're consciously living them out.  In Part 2, we dive into the last two agreements- Don't Make Assumptions, and Always Do Your Best....

If you've not read the book The Four Agreements by Don Miguel Ruiz, today's show is a good place to start. This pair of shows hits on Floodlight's belief that as leaders, we need to first lead ourselves, before we attempt to lead others. We have to trust ourselves before we can expect to gain others' trust.  In Part 1, Brandon and Chris talk through the first two agreements- Be Impeccabl...

In today's show, Brandon and I get into the role of the project manager, and how we put on the right mindset and perspective on that role. Too often, we think of our PM's as simply managing our recon process, leading the timeline, coordinating subs, guarding the GP, etc. It is definitely those things, but the real job of a PM is much more mission critical. Brandon and I break down what the re...

Quiet quitting is a topic that's been all over business news headlines and people's LinkedIn feeds lately. In this episode, Chris and Brandon take the subject on and give their perspective on how it's showing up in the restoration industry, and what we can do to address it as leaders. Check out the show and let us know what you think-Shoot us a DM on LinkedIn. - Chris  Thanks for listening! I...